Yes you can! Please email us to make arrangements. Available hours are:
Wednesday - Friday 11:00am - 5:00 pm
Saturday - Sunday 10:00am - 5:00 pm
Do you ship internationally?
No. We do not ship internationally.
Do you ship air cargo to the nearest airport near me?
Yes. However there is a minimum order of $300 and to only major airports in the Continental U.S.A. only. It is your (the customer's) responsibility to pick up shipment at destination airline's cargo facility. Please email us for shipping fee.
I paid already. When am I going to receive my koi?
We ship once a week, no later then Wednesday to avoid weekend delays. Your koi(s) are packed in double heavy-duty bags pumped with oxygen. Also we use styrofoam installation along with ice packaging if order(s) is going to destinations of very warm/hot climate.
What is the sales tax?
California residents are charged a 8.275% sales tax. All other states, no sales tax.
What is your return policy for
live koi?
We cannot accept returns for health reasons.
No returns, okay. Then what is your guarantee and liability?
We offer unconditional guarantee to your satisfaction of healthy live koi upon arrival. Based on our experience with live koi, this is the only guarantee we can offer. Please understand our guarantee thoroughly before making any purchase(s), Thank you.
Are the koi as pretty and healthy as they appeared in the photos?
Yes. Our koi are quality
koi from top Japanese breeders and farms. Healthy and beautiful with
superb skin and color pigments. You will not be disappointed.
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