|  | | | 0tinam0 Scrapbooks Galore | | | Maintained by: | | I offer Creative Memories, K&Company, Karen Foster, Bo Bunny, DCWV, DaisyD's, Sandylion, Fiskars, My Mind's Eye, ProvoCraft, Mary Engelbreit, Qwikit, scrapbook paper, stickers, idea books, kits, albums, stationery, cards and crafts. Come to my store for great items, great prices and great service! | |
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| Customer Service Policies |
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| | For most of my items, I can almost always work out a great deal for shipping multiple purchases. Sometimes I can even ship additional items for free! It all depends on weight and dimensions.
So, if you want to do some serious saving, email me for a quote on the items you want and I'll do my best to come up with a deal just for you! |
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| Many of my items now have eBay's "Best Offer" feature available. Just click on the link near the top of the page, make an offer on the item and then we'll talk!
Learn more about Best Offer here
Please remember that shipping charges are not negotiable - but I'm always happy to combine shipping on multiple purchases! |
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My Customer Service Policies |
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 I will provide my buyers with as positive an eBay experience as I can manage. I take great pride in my reputation as a seller (and a buyer!) and I do my best to make my trading partners happy.
I believe in prompt payment and prompt shipping, backed up by good communication. Most eBay-related difficulties are usually the result of misunderstandings or lost emails and they can generally be worked out if everyone's willing to try.
I mail out the majority of my items within 48 hours of payment and I rarely go past 3 days, depending on holidays, of course. I will always send you a confirmation of payment email and an email letting you know when I've shipped your item.
I'm a big believer in combined shipping and I make sure I offer my customers the best shipping deals I can. I don't list a flat shipping discount in my auctions because, depending on the items, I can usually do better than a small percentage off. Please message me to ask about the rates I can offer for your multiple purchases.
I have a real 'thing' about packaging - I've had too many items come to me bent and torn because of inadequate packaging. I make a real effort to ensure that anything I mail out is going to make it to my buyer in as good a shape as when it left me. Whenever I can, I use cardboard mailers, or if an item won't fit, I put carboard in the package to reinforce it and (hopefully)prevent bending and folding. It might cost a little more in shipping charges (I add about $1 - $1.50 in handling/materials charges), but I think it's worth it in the end. And looking at my feedback, I think a lot of my buyers agree :)
Please let me know when your purchase has arrived, either by email or positive feedback if everything is satisfactory. If there is any problem with your item(s) upon receipt, please give me the chance to make it right BEFORE leaving feedback. It's important to me that my customers are satisfied. All feedback left for me is returned within a few days. |
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