What is the link to your eBay store?

http://stores.shop.ebay.com/101-Amazing-Shoes

Do you carry other models, colors, and sizes?

We list all of our available products on eBay, but if there is something specific you are looking for please let us know and we will try to find it for you.

Are your products authentic?

We guarantee that all of our products are 100% authentic, all the time!

Is shipping to a PO Box free?

YES!!

What are your shipping rates and do you offer combined shipping.

Yes here are our rates:

Shipping United States First Item Additional Items Ground FREE FREE 2 Day $14.99 $8.99 1 Day $24.99 $14.99 HI/AK/PR/APO/FPO $9.99 $5.99   Pickups not available HI/AK/PR/APO/FPO can be shipped via USPS Priority Mail only Free Shipping is only available on orders shipped to physical addresses in the 48 contiguous states. All other orders do not qualify for free shipping International Canada First Item Additional Items Standard $14.99 $5.99 Expedited $34.99 $13.99   Western Europe, Asia, & Australia First Item Additional Items Standard $24.99 $9.99 Expedited $34.99 $13.99   Central & South America First Item Additional Items Expedited Only $34.99 $13.99   Russia & Eastern Europe First Item Additional Items Standard $24.99 $9.99 Expedited $34.99 $13.99

Payment We accept the following forms of payment. We collect sales tax of 8.75% for shipments to California addresses. You may continue purchasing additional items from eBay Store for 7 days after the your first item has ended. Make sure all of your auctions/listings have ended prior to checking out. This way all of your purchases will be consolidated into one checkout!   Return Policy We will gladly refund your 100% of your purchase if you are unhappy with your product within 30 days of your transaction. We only ask that you return your shoes in the same brand new condition that you received them, along with all original packaging and order slip, indicating on the slip that you would like a refund. You simply have to send the shoes back to the address printed on the shipping label and your refund will be processed within 24-48 hours of receipt by our staff!   Feeedback We want to make sure that you are completely satisfied with your purchase. We are looking for positive feedback and a 5 star rating from each customer, and we would like to do everything we can to achieve that. If you are unhappy with your purchase before you leave feedback, please email or call us at 909-946-5383 so that we may correct the problem! If you have questions, please let us know.   International Shipping Standard International shipping services will deliver your shoes in 5-7 business days Expedited Shipping Services will deliver your shoes in 3-5 business days. International customers are responsible for any taxes/duties/fees that are imposed by their respective government. Items will not be marked as a gift or with lower values. Returns will not be accepted for international shipments.

When will I receive the tracking number for my item?

You will receive an email when your item is shipped. You can also find the tracking number in the order details in your ebay listing. If your item was shipped to a US address you can track it at fedex.com unless your address is an APO, FPO, in Hawaii, or in Alaska. If that is the case, you track your item at usps.com. All international orders can be tracked at usps.com.

Why is my tracking number not working (For international items shipped with the post office only)?

Sometimes the tracking number is not scanned properly after the package is checked in. It can also mean that there is a delay in customs and it is being held.

Can you change the value of the item for international shipments or mark the item as a “Gift” on customs declarations.

No, we cannot change the value nor can we declare the item a “Gift.”

Do I have to pay duties and taxes if I am an international customer?

You are responsible for any duties and taxes assessed by your government and also any brokerage fee assessed by the carrier.

Can I change my shipping address after checkout?

To insure that there are no shipping errors, we do not allow any address changes after checkout.

Can I change my item, color or size after checkout?

In order to avoid any errors in processing your order, we are unable to change your order after it has been placed.

Can I pickup my order?

No, we do not allow for local pickups.

How do I know if you received my payment?

You will receive an email stating that your payment is complete.

Do you charge Sales Tax?

We charge 8.75% ONLY if your shipping address is in California, so for everywhere else there is no Sales Tax!

What is your return policy?

Returns and exchanges are not available for international customers. We will gladly offer any customer a full refund if the product is defective. If the product is not to your liking, you may send the item back for a refund within 30 days of purchase. Items must be in same condition with all the original packaging. Customers are responsible for return shipping charges.

Is there a restocking fee when I send the product back for a refund?

There is no restocking fees, however customers are responsible for return shipping fees. If you originally opted for express shipping, the express shipping charges will not be refunded.

How do I exchange my item?

When you ship the item back please include your order number or eBay Item number, write down the size you would like to exchange for and if we have them in stock we will ship them to you. We suggest writing 2 or 3 different model numbers in the size you want just in the case the original model you bought are sold out.

What do I have to include in my package when I send my shoes back for a refund?

Please include your order number or eBay user name.

After I send my shoes back for a refund, how long does it take for you to process my refund?

We process all returns within 1-2 business days of receipt.