Q: What is your Return Policy?

A:  You may return an item for a refund within 7 days of receipt of item. Items may not be returned for a refund after 7 days of receipt of item.  This does not apply to “As Is” items.

Q:  How do I return an item for a refund?

A:  You must contact us via email at computerstore199@aol.com within 7 days of receipt of item for an RMA to return an item for a refund. Items may not be returned for a refund after 7 days of receipt of item. 

In your email include your eBay user name and item number and the reason for the return. 

The customer is responsible for return shipping charges when returning an item. Returns for refund are less shipping and handling and are subject to a 15% restocking fee and/or listing fees.

Q: Is there anything else I should know about returning an item for a refund?

A:  Yes, on occasions where the buyer has returned or is returning an item for a refund, eBay allows us to recover part of our cost of listing the item using the “Unpaid Item Process” without negatively affecting the buyer’s eBay. 

Please refer to eBay’s “Unpaid Item Process” web page for more details on this process.

Once the customer agrees to the UPI we can process a refund in about 2-3 business days.