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Warranty Information

What does this warranty cover?

This Warranty applies to new products purchased from 1st Web Sales by the original purchaser for normal use and not for resale.

How long does warranty coverage last?

This warranty lasts for 3 months (unless otherwise stated) from date of purchase. A valid proof of purchase may be required to prove eligibility (either an eBay or PayPal transaction number).

What does this limited warranty not cover?

The warranty does not cover damage resulting from commercial use, misuse, accident, modification or alteration, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which 1st Web Sales is not responsible. There is no warranty for loss of data—you must regularly back up the data stored on any device to a separate storage product. There is no warranty for product with removed or altered identification labels.

What must you do?

If you are having trouble with a product, before seeking warranty service, first follow the troubleshooting procedures that may be provided in the instruction manual of the product or device the product is in. To obtain warranty service, you must first contact 1st Web Sales through eBay so our customer service team can access the situation and make a decision on the steps that need to be taken.

What will 1st Web Sales do?

1st Web Sales will decide what steps need to be taken to properly test the product in question, then cooperate with the buyer for a replacement product or partial/full refund. 1st Web Sales may replace your product with a product that was previously used, repaired and tested to meet 1st Web Sales specifications. 1st Web Sales warrants that the replaced products are covered for the remainder of the original product warranty or 90 days, whichever is greater.

 

 

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