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2-2-FaBu Policies and Frequently Asked Questions
| Policies and FAQs |
| 2-2-FaBu, Fashion that's just 2 fab! |
Auctions >
Payments >
Billing >
Shipping >
Insurance >
Returns >
Customer Service >
Feedback >
International Bidders >
FAQs > |
Auctions
Payment is due within 7 days of the close of your auction. After 7 days we report late payment, and may offer the item to the next highest bidder. If your item has been reported, then please respond inside the dispute console. | |
Payments
We accept PayPal and Money Orders, drawn on U.S. banks, in U.S. funds only. We do not accept personal checks. When mailing a money order, please remember that we do not know your real name, and may be unable to locate your transaction with nothing to reference. We recognize you by your eBay user ID. Please include your ID with your payment. We request that you print the invoice that is e-mailed to you, from the eBay system, at the time of your purchase, and include it when mailing a money order. | |
Billing
Our checkout system combines shipping for customers, as long as they have not entered checkout and made a payment selection. This action prevents us from combining your items at a reduced rate. If for some reason, your auctions / store items do not combine on a single invoice, then e-mail us, and request a combined invoice for your item(s). We cannot combine shipping after you have paid, so please contact us if you need assistance. | |
Shipping
We ship daily, during the normal business week, Mon-Fri. Items that are warehoused here, in Texas, will ship straight away. Items that ship from the manufacturer may take a week to process. Refer to the item listing to get an idea of transit time. We send an e-mail notification, with your delivery confirmation number, when your item ships. Some e-mail accounts reject our e-mail or send it to a junk or SPAM folder. Please check there if you cannot locate your e-mail. If your package shows that it has been delivered, but you do not have it, then please contact the carrier. We will replace items, if still available, or refund money for lost packages. We can file a claim for a lost parcel in the USA, after 30 days; for international shipments, we can file a claim after 45 days. This is extremely rare, so please be patient if your item is in transit. | |
Insurance
Insurance is required on all items. It is included in our flat rate shipping, and added on, to our weight based shipping. We do not mark packages as insured as this gives the appearance of value, and can lessen security. We purchase insurance from a third-party, at the time we purchase postage, rather than from USPS.
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Returns
We accept returns on our items, unless noted otherwise, such as, items on final clearance. Returns must be in new condition, with the tags still attached. If returning a leather good, then please place the item in a protective bag. We are unable to give a full refund, for scuffed leather items, or items that are bent, as a result of the customer, packing the item in a smaller box than the original shipment. Returns must be postmarked within 7 days of your receipt of shipment from us. Your return must be accompanied with a note that simply states "return" and includes your eBay user ID. Please include a copy of the invoice with your return, to assist us in locating your record. Without your eBay ID or invoice reference number, we cannot enter your item into our system for a refund. If you are exchanging for another item, please contact us first. Normally, we issue a refund and start a new transaction. If we have reached an agreement for a return, then please note the item for which you are exchanging to help our returns team handle your transaction swiftly. We suggest that you purchase insurance or tracking for the return of your item. You may return the item by any class of mail that you prefer.
Items purchased at auction or "best offer" are subject to a restocking fee of 10%. Items purchased from store inventory, using "buy it now," are not subject to the restocking fee. We do not refund shipping/handling charges, unless we have shipped an item in error.
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Customer Service
We try to answer e-mail in a timely fashion and usually respond the same day. If this is not the case, please bear in mind that we may be experiencing technical difficulty. (After all, Lucky is all paws, and Lizzy never even learned to type. Now that's technical difficulty!) We operate from a satellite dish. As such, we are sometimes shut down due to overcast skies, rain, Texas twisters, or the infrequent ice storm. We answer e-mail at least twice daily, Monday through Friday, and whenever time permits on weekends. We do not answer e-mail over major holidays, unless Lucky gets bored with visiting relatives and forces us back to work. Questions that ask for additional photos or measurements, may not be answered as quickly. We will answer as time permits, since we are always busy shopping for more fabulous items and listing auctions. | |
Feedback
We are happy to leave you positive feedback. In most cases, it will post immediately after you leave feedback for us. If 48 hours have passed since you posted feedback for us, and you still have not received our feedback, then please send us a note.
Due to the high volume of e-mail that we receive, we ask that you do not e-mail to ask us for feedback, if you have not already posted one for us. Your positive feedback tells us that you are satisfied. It is at that time that we consider the transaction complete. If you are not satisfied, then we ask that you e-mail us your concern, before posting negative or neutral feedback, so that we may address the issue. We want your transaction to be FaBu-lously flawless! | |
International Bidders
International bidders are welcome. We accept PayPal only. Insurance is required on your shipment. Please do not ask us to mark your item as a gift on the Custom's form, as this is against U.S. law. You are responsible for any fees due to the Customs Department, in your country. Please be aware that international shipments can be very slow. Once we have shipped your item it is in the hands of the various postal authorities. If you have not received your item after 45 days, we will file an insurance claim. After that claim is complete, we will then be able to ship a replacement, if available, or refund your money.
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FAQs
Did my item ship?
You will receive a shipping notification at the time your item ships. If you use a SPAM filter or have a junk mail folder, then our e-mail notification of shipment probably went to that folder.
When will my item arrive?
Well, that depends. If your item states that it ships UPS from the warehouse, it may be a week or two, before your item arrives. If you purchased an item, to be shipped, in the USA, using Priority Mail, then it should arrive 2-3 business days, from the ship date. Please note, that many items state they will ship from the warehouse via UPS, but you will still be able to see the USPS Priority rates. We use one shipping calculator by default for ease of use. Please select the least expensive shipping rate. If you have purchased an item with flat rate shipping, it may take up to a week. Please refer to the delivery confirmation number included in your shipping notice.
International items can take 4 business days to 45 days, depending on the country and the Customs officials.
Do you combine shipping?
Yes, we gladly combine shipping. Most of the time, our checkout system will combine shipping for you automatically. We do have a few items that are on older auction templates, that do not combine with our items on newer templates. If you are having trouble, please contact us.
Did you insure my item?
Yes, we did. Insurance is not shown on the exterior of your package, as we have our own postage printer, and purchase insurance from a third party.
May I pick up my item or meet you somewhere?
While we are certain that it would be delightful to meet one as FaBu-lous as you, we don't offer that service.
If this doesn't sell, will you sell it to me for less than the auction start price?
We appreciate that you want a great bargain, but our reserve or auction start price is our lowest price. You'll find the start price is much lower than retail. | |
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