| HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? |
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| Shipments to the all U.S state takes 3-7 days to reach their final destination. All shipments outside U.S Takes 1-2 Weeks. |
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| WILL I BE CHARGED A CUSTOM FEE ? |
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| If you are located within the U.S we will cover the customs fees . If you are located outside of the U.S., duties and taxes may apply. |
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| WHAT IF MY ORDER GETS LOST OR DAMAGED IN SHIPPING? |
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| If there are any issues with the shipment ,please contact our customer support immediately at customersupport we will do everything possible to locate the source of the problem. |
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| CAN I HAVE MY ORDER SHIPPED TO A P.O.BOX? |
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| Yes , The United States Postal Servives will ship to P.O.BOXES and Armed Services Addresses. However, express shipping agents like FEDEX or UPS overnight mails cannot be delivered to a P.O.BOXES. |
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| WILL I BE CHARGED STATE TAX? |
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| All orders shipped to any destination within the state of New York are subject to 8.375% Sale tax. However there is no tax for Shipping destination other then New York State. |
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| HOW DO I CONTACT YOU IF I HAVE A QUESTION? |
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| Our Customer Support Team is always happy to answer any question you may have and will do everything humanly possible to make sure you are 100% satisfied with your order.You may e-mail us at info@thejewelsite.com |
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| HOW CAN I BE SURE OF THE QUALITY OF THE ITEMS I ORDER? |
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| 2Umbrellas was founded by a industry professional and manufacturers. Using their vast experience and industry know-how, The jewelsite.com have created an extraordinary customer-orientated environment, which holds the quality of the Gemstone Jewelry we sell at the utmost importance, along side with exceptional customer relationship management, All our Jewelry product are 100% guaranteed to be genuine and are stamped with the 10k , 14k, 18k or 925 –Industry Trademark. |
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| OUR PRODUCT GUARANTEE? |
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| We stand beside every purchase with our 100% satisfaction guarantee policy, If you are not completely satisfied with your order, We will either replace it or provide you with a full product refund within 30 Days of your Order , However we need the Tags to be there, We don’t accept return without the tags. Shipping and Handling Charges are Non-Refundable. |
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| WHERE DO YOU STATE THE SIZE OR LENGTH OF YOUR RINGS, NECLACE AND PENDANTS? |
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| The sizes of all our products are clearly stated in the full detail page of each item. When ordering, you must select your size from the appropriate Drop-down menu. However, the Silver rings cannot be sized. |
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| HOW DO I RETURN OR EXCHANGE PRODUCTS? |
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| Please see our Return Policy. |
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| HOW LONG WILL IT TAKE TO RECEIVE MY EXCHANGE ORDER? |
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| Once we receive and process your returned items, Depending on your location you should receive your exchange within 1-3 weeks. |
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| HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ONCE I RETURN AN ITEM? |
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| We will notify you of your refund via email ,once we have received and processed the returned items. Please note that we can refund shipping costs only in the case of an error from our end. |
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