 |
| Q:What is your return policy? |
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| A:We Stand Behind Our Products 100%. If you are unhappy with your item for any reason, simply return it in it's original condition, within 45 days of the end of the auction, for a full refund less shipping. It's as easy as that! All returns require pre-notification. Contact us before you send anything back so we can give you the return instructions. |
| Q:Can I Phone you? |
|
| A:Yes, our customer service phone number is 760-918-0348. We are open M-F 9am to 4:30pm Pacific time. You can also contact us any time directly through ebay. |
| Q:When can I expect my order to arrive? |
|
| A:We make every attempt to ship within 1-2 business days of receipt of payment. US shipping is 1-5 business days. International shipping usually takes 7-10 business days but can take longer to some countries. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:The shipping charge is listed in every auction, about half way down the page in the section titles SHIPPING. |
| Q:Do you ship internationally? |
|
| A:Yes, We ship anywhere in the world. the fee for international shipping is listed in every auction under the SHIPPING section. (about half way down the page. |
| Q:Do you allow for Local Pickup? |
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| A:Yes, for most items that are stored in our California warehouse. Please arrange an appointment via phone or email. Pickup is in North San Diego County (Carlsbad). Warehouse pickups are cash only and sales tax is charged. |
| Q:What Payment methods do you accept? |
|
| A:-We accept Visa, Mastercard, Paypal, Money Orders and Personal Checks.
-International payments must be in US funds
-Will call / customer pickups are cash only |
| Q:How can I contact you? |
|
| A:If you have any further questions, please contact us by phone or email
M-F 9am-5pm PST
760-918-0348
or email us at ebayquestions@2k4s.com
our office and main warehouse is located at
2kool4skool.com
6353 corte del abeto #105
carlsbad , ca 92011
USA |
| Q:What do I do if I have a problem with my order? |
|
| A:Call or email us right away. We want to resolve it for you immediately. You satisfaction is our #1 priority. Our phone is 760-918-0348 or emails us through the ebay system. |
| Q:How long can I wait to pay for my item? |
|
| A:From the moment an auction ends or a Buy It Now is chosen, you have exactly 10 days to complete payment. On the 10th day, we must cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale. |
| Q:How Do I return a Product? |
|
| A:If for any reason you need to return a product, Please call us for the Product Return & Exchange Form. You may send it back to us at: 2kool4skool, 6353 Corte Del Abeto #105, Carlsbad, CA 92011. You MUST include our Product Return & Exchange Form with your returned item to be eligible for a refund. |
| Q:Will you leave me a positive feedback? |
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| A:Yes, of course we will leave a positive feedback for all buyers who complete payment in a timely manner. We appreciate your positive feedback too and please leave us 5 STARS on all Detailed Seller Ratings. |
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