45 DAY SATISFACTION GUARANTEE
- We Stand Behind Our Products 100%. If you are unhappy with your item for any reason, simply email or call us for a RMA number, and then return it in it's original condition, within 45 days of receipt for a full refund for the total amount less shipping. It's as easy as that!
- If an item is defective, we will replace the item. If an item is damaged during shipping, and the optional shipping insurance is purchased, we will handle the insurance claim and send a replacement right away.
At 2kool4skool Musical Instruments, customer service is our top priority. That is why we offer our money back guarantee on every sale. When you buy from 2kool4skool musical instruments, you have the peace of mind that your product is guaranteed.
Growing this successful business would not have been possible without our many repeat customers. We appreciate your business and look forward to serving each and every one of you.
If you have a problem with your order or would like to return your order for any reason. Please email us for an RMA or exchange info. We will not accept any returns without a RMA (return merchandise authorization number)
Software, Books, DVDs, CDs and Videos are exempt from the 45 day, no questions asked return policy.
Returns and Refunds
Buy with confidence!
Your
satisfaction is 100% guaranteed for all products purchased at 2kool4skool. Product
replacement or refund is subject to the terms and conditions outlined in our satisfaction guarantee .
If
your product was damaged during shipping, is defective, or if there is
an error in your order, we will take the appropriate steps to make it
right. Do not retrun anything without contacting us first . Our customer service reps are standing by to assist you and correct any issue quickly and get you the correct item.
If
you are returning the item for a refund, please contact us for an RMA
number. The package must be returned to the address we provide during
the RMA procedure.
If a refund is determined, it will be for the total amount less shipping.
You
will need to get an RMA Number (Return Merchandise Authorization) from
us before you send back your product for refund or exchange.
Please email or call BEFORE your return anything
There are 3 steps to returning a product to us
-
Contact us here to notify us that you are returning the product and obtain a RMA number and the RMA form link
-
Download, Print and fill out the RMA form completely
-
Send the product back in original condition with the RMA form inside the box
No returns will be accepted, exchanged or refunded without a completely filled out RMA form
Software, Books and DVDs will not be accepted for refund, return or exchange
if you are not able to print the RMA form, please write out all of the
info requested in the RMA form on a blank piece of paper and include it
with your return.
The only address that we accept returns at is:
2kool4skool Returns
7523 Solano St.
Carlsbad, CA 92009
Returns not accompanied by a RMA form will be refused
Customer Service
760-918-0348
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