Q: How do I add additional Wall Borders/Stickers to my order?

A: We are authorized resellers for our Wall Borders & Stickers/Accents. So we always have large quantities of these in stock. If you do not find enough quantities on our listings, first buy the available quantity on eBay. Then when you Checkout (using 'Pay Now'), you'll be able to add additional packs to your cart during our customized eBay approved checkout process. Additional borders/stickers get FREE shipping to USA/Canada. Shipping charges apply to the first border/sticker set.

Q: How do I get the combined shipping discount?

A: When you buy multiple items, your combined shipping discount will be automatically calculated during checkout. Please ensure you do the following: 1. Win or use Buy-It-Now for all items you need. 2. Click on the PAY NOW button on the last item you purchased. 3. On the screens that follow, you will see all your other items automatically combined.

Q: How soon will I get my item?

A: All our items are physically in stock at our warehouses. Most items are shipped within 1-2 business days of receipt of payment. USA customers will also have the opportunity to upgrade shipping speed to Priority or Express(overnight) during the Checkout process (after you buy & click PAY NOW). Outside USA, you can upgrade to Air or Express(1 week).

Q: I need more quantity. How can I buy additional items?

A: We have multiple quantities of almost all items we sell. You will find more of the same or coordinating items on our eBay store at http://stores.ebay.com/51-PERCENT-DISCOUNT-STORE. If you don't find it there, we may have it available on our website at store51.com.

Q: What are your shipping rates?

A: Shipping rates (both USA & worldwide) are specified on all our items. If you buy multiple items, you can get your combined shipping total as follows: (1)Take the shipping charge from 1st column of the shipping table for the item with the highest shipping charge. (2)Add this to the amount on the 2nd column of the shipping table of all other items.

Q: Do you ship to PO Boxes, APO/FPO, Alaska, Puerto Rico & Hawaii?

A: Yes, we ship to PO Boxes as well as APO/FPO military addresses all the time. We are familiar with customs documentation for APO/FPO addresses as well. We also ship to Alaska, Puerto Rico, Hawaii and all US territories. USA shipping rates (as published on our item descriptions) apply to all military and US territory addresses.

Q: Could you clarify what is included in this auction?

A: Complete details of what is included are specified under the Contents section of all our item descriptions. The auction may not include everything shown in the picture. Since we deal in theme rooms, components shown in some of the pictures may be sold separately. Please review the Contents section of our item description before bidding or buying.

Q: Why I did not receive a reply to my previous email?

A: We have a dedicated customer support team who answer every email within 48 hours of receipt. We also offer live chat on our website at store51.com. Email service providers often mark good emails as spam/junk/bulk, based on certain criteria. Please check your bulk/spam folder or reset your mail filter options. We do not use eBay My Messages system.

Q: How do cancel an item I bought?

A: We're sorry you want to cancel. Unfortunately, all confirmed bids/buys are binding contracts on eBay. eBay charges us fees & commission on items purchased, whether paid or not. We'll need to file an Unpaid Item Dispute to recover part of these fees. So please try to work something out. If you wish to exchange for something else, please let us know.

Q: May I have a tracking number for my order?

A: We ship our items using UPS and US Postal Service. All shipments within USA will have tracking numbers. You can go to store51.com & click track order at the bottom of that page. No tracking numbers are provided for military locations & addresses outside USA (except Express/Expedited).

Q: What is your return policy?

A: We stand by every word on our item listing. If we wrongly described an item, trust us, it was unintentional & we'll refund your full payment upon return of item. If the item received had an undisclosed material defect, please email us within 7 days of receipt of the item. We'll send you return instructions & replace it (or refund if out of stock).

Q: May I have an address to mail a Money Order/Check?

A: We request you to complete our Checkout process (click PAY NOW on the item you won), even if you are mailing a MO or Check. This ensures that we capture your accurate shipping address. You also get to choose shipping speed or insurance, print your invoice & track your order. It helps us quickly ship your order when we receive your payment as well.

Q: How much do I pay in my currency?

A: All our auctions & listings are payable in US dollars. You can use a credit card or Paypal to pay in US dollars from most countries. If you are in Canada, you can also buy a Postal Money Order in US dollars. We do not accept non-USA personal checks. We do not accept bank wire transfers.

Q: I get an error when I try to checkout. What should I do?

A: On rare instances, it can take some extra time for your eBay purchases to be imported into the checkout system. If you continue to get an error with our checkout, we apologize. Please email us and we will set it right for you.





How To Pay

We use a custom eBay approved Checkout process. Please see our item description for detailed instructions. Do ensure that you complete the Checkout process after your win/purchase, regardless of your payment method (even if you are mailing a check or MO). IF YOU WON MULTIPLE ITEMS, please click "Pay Now" on ANY ONE item and use Checkout. Your other items will automatically get added during the Checkout process and your applicable shipping discount will be calculated by the system.