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5 Star Deal Super Store Policies

Shipping FAQS & Information
5stardeal uses a variety of methods to ship your purchase! We typically analyze your order as a whole and determine which method will enable you to receive your package in the most efficient maner!  We use Mail Innovations on most of our small orders.    When your order is Bulky or Heavy we will often send your package by UPS.  The ultimate decision to decide whether to send an item via UPS or US Postal Service will also depend on your location within the US. The shipping method is at the full discretion of 5stardeal unless an upgraded service was purchased by you.

Shipping Time
Our warehouse is centrally located in Cleveland, Ohio. Often delays in shipping can occur for reasons outside of our control.  It is a rare circumstance, but sometimes an items could take up to two weeks for ultimate delivery.  If you have any concerns about the shipping method we will use feel free to call us at 1-800-559-7559. Overnight and second day air service is available. 

Email Notification
We ship packages from our warehouse every business day. We utilize the most reliable fulfillment software on the market. Your orders are electronically transmitted to our warehouse floor within minutes of receiving your confirmed payment. You will receive an email from us notifying you of the payment receipt. Upon shipment, you will receive an automated email from us notifying you that your package has shipped. We strive to make the processing time to pick from the shelves, package your product and ship it to be less than 2 business days; In most cases 1 business day.

Handling Time
Our warehouse maintains inventory for many different industries, but we typically can ship most orders within 1 business day after receiving payment. Handling time often depends on the time of day your payment is received. Many items will receive same day shipping and rarely will items ever ship later than 2 business days after payment is received. You will receive an email letting you know when your item has been shipped. You should expect a 2 day handling time for your package to be shipped, but that is typically the worst case scenario. As mentioned above, many items have a same day or one day handling time.

Expedited Handling
If an auction offers expedited shipping rates for 2nd day air or next day air, your order will leave the same day if confirmed payment has been received by noon eastern standard time. Remember, our orders are transmitted directly to our warehouse floor for the quickest turnaround.

Shipping Cost
Sometimes the actual shipping that you pay will be more than the shipping cost for us (sometimes it is less). Before you begin to question why we would charge so much in the way of shipping, please remember that our shipping charge includes many different costs to our company. Employee expense related to pulling, preparing and delivering your package. There are packaging material costs. Risks associated with shipping, such as loss and damage. There are procurement and warehousing cost. Often these costs will be wrapped into the shipping charge. We do not hide the shipping cost in an attempt to mislead you. All shipping costs are stated in the auction.

We use a delivery confirmation service through the US Post Office. The Post Office does not offer a true tracking service except on their express delivery packages! This is a service that is different than tracking. Delivery confirmation only notifies the sender and receiver when the package is delivered. Additional scans may be made along the journey but it is at the discretion of the Post Office. We offer this service to you FREE of charge. For all orders, tracking information will be emailed to you at the time of shipment.