We hope everyone is satisfied with their purchase from us. We do our best to describe each item honestly and include large photos. I think description is a matter of perception. If you're not happy with your purchase, please email us so we can work something out. Insurance is always recommended - we are not responsible for lost or damaged items. Thank you all for shopping with us. Without you, we wouldn't be able to do what we do.WE DO NOT SHIP OUTSIDE THE U.S.