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| Q:What is your return policy? |
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| A:You may return the item for any reason within 30 days. It needs be returned in the same condition it was received with all of the accessories, packing, printed material and in new condition. The buyer is responsible for the shipping. Full refunds or replacement (including all shipping) will be given if item is received in non-working condition. |
| Q:I paid for my purchase a few days ago. When I check the tracking number on-line all it says "Electronic Shipping Info Received" Where's my order?. |
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| A:Most likely your order is on the way and will be delivered soon. The USPS often does not update the on-line tracking information until after the order is delivered. So the tracking you see online may be misleading. If your order is not delivered within 5 business days, please let us know. (US Only) |
| Q:Do you combine shipping? |
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| A:Yes.
The combined shipping price is the shipping price for the heaviest item and then add $1.50 for each additional item (US Only). Combined shipping for international orders will be calculated by weight (limited to 5 items). IMPORTANT: Only unpaid purchases can be combined. Combined purchases must be made within a 7 day period. |
| Q:I have bought several items, how do I get the combined shipping discount? |
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| A:Please let us know when you are ready, and will send you a revised invoice for your combined purchases. Purchases must be made within a 7 day time frame to be eligible for combined shipping.
Do not pay for any purchase until you have selected all the purchases you want to combine, we are unable to combine paid purchases. |
| Q:Can I pick-up my purchase at your location? |
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| A:Sorry,
We are no longer able to offer local pickups. |
| Q:I have a problem with an order or a product I purchased. What do I do? |
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| A:Contact us first! We will do our best to resolve the issue with as little inconvenience to you as possible, not matter how small the problem is. Customer service is our top priority, please give us a chance to resolve the problem. |
| Q:Do you ship Pepper Spray outside the US? |
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| A:No. Sorry but absolutely not. We do not respond to requests for Sepper Spray outside the US. |
| Q:I have tried to contact you but have not received a response? |
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| A:It may be because we missed your email (we get hundreds every day) or we are researching your issue. If you do not receive a response from us within 24 hours, please accept our apologies and try again. The best way to contact us is through eBay's email system or you can always call us toll free at 877-473-1041 |
| Q:I want to buy a quantity of an item. How do I do that? |
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| A:First check the Wholesale Category in our eBay store (http://stores.ebay.com/A-Creative-Edge) and see if we have what you want listed there. If not let us know what you want and we'll create a listing with the quantity you want. |
| Q:How can I find the date my order was shipped and the tracking #? |
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| A:You can find the shipping date and delivery confirmation information in your "My eBay". Click the "Won" link on the left side of the page, locate the item in the list.
From the Take action pull-down menu, choose "View order details." you can find the delivery confirmation number and shipping date under the Shipping & handling heading. |
| Q:Tracking shows my package as being delivered but I never got it. |
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| A:First thing you will is ask your family, roommates or anybody that lives at you address if they picked the package for you. Than as soon as possible you should contact you local Post Office, they can sometimes work with the carrier that delivered your package to find out where it was delivered. Make sure to record the name of the Postal rep. |
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