Privacy Policy

This Privacy Policy describes how we handle your personal information for our services on the T.W. Turtle Ltd. eBay store website.

By accepting the Privacy Policy and the Terms & Conditions in with intent to purchase, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon acceptance purchase or contact from buyers or prospective buyers.

Collection of Personal Information

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.

We may collect and store the following personal information:

• email address and physical contact information
• transactional information based on your activities on the sites (such as bidding, buying,  item and content you generate or that relates to your account);
• shipping, billing and other information you provide to purchase or ship an item;
• community discussions, chats, dispute resolution, correspondence through our site, and correspondence sent to us;
• other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from our store webpage.
• information from other companies, such as demographic and traffic data; and
• other supplemental information from third parties (for example, if you incur a debt to T.W.Turtle, we will could conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law; or if the information you provide cannot be verified, we may ask you to send us additional information, such as your driver license, credit card statement, or a recent utility bill or other information confirming your address, or to answer additional questions online to help verify your information).

Use

Our primary purpose in collecting personal information is to provide you with a safe, smooth, personal, and efficient experience. You agree that we may use your personal information to:

• provide the services and customer support you request;
• resolve disputes, collect fees, and resolve customer service, shipping, or product problems;
• prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions;
• customize, measure and improve our services, content and advertising;
• tell you about targeted marketing, service updates, and promotional offers based on your communication preferences; and
• compare information for accuracy, and verify it with third parties.
• To sell or rent to third party companies for the purpose of providing you with information on products or services you may be interested in.

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our Terms and Conditions, or protect anyone's rights, property, or safety.

We may also share your personal information with:

• Members of our associates to help detect and prevent potentially illegal acts and provide joint content and services (for example, transactions and customer support).
• Service providers under contract who help with our business operations (such as fraud investigations, accountants, legal council, credit cards, Paypal, business software providers, and business service providers).
• Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
• Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, User ID history, IP address, email correspondence, fraud complaints, and bidding and purchase history.
• Other business entities, should we plan to merge with or be acquired by that business entity.
• Businesses that may provide you with information about services or products you may be interested in.

Without limiting the above, in an effort to respect your privacy we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity. All third party companies will be under contract with T.W. Turtle Ltd to provide you with information on services or products you may be interested in and will only be disclosed information pertaining to that purpose. It is your right not to receive these services. You may unsubscribe to these services at any time by emailing T.W. Turtle Ltd through the Ask Seller function on our webpages or purchase contact email or any third party company providing this service.

Activity Associated with User IDs

Your User ID may be displayed on our eBay feedback webpage and is therefore available to the public. All of your activity on our sites is traceable to your User ID. Other people can see your bids, items that you have purchased in the past, items for sale, storefronts, feedback, ratings and associated comments, and so on. Notices are sent to other community members regarding suspicious activity and policy violations on our sites and refer to User IDs and specific items. Therefore, if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your eBay activities.

Using Information from T.W. Turtle Ltd.

We encourage you to evaluate the privacy and security policies of T.W. Turtle Ltd. before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users' contact, shipping and financial information to facilitate your transactions.

You agree to use T.W. Turtle Ltd .information only for:

• T.W. Turtle Ltd. transaction-related purposes that are not unsolicited commercial messages;
• using services offered through the T.W. Turtle Ltd. store website ( insurance, shipping complaints, customer service emails)

No Spam, Spyware or Spoofing

T.W. Turtle, our associates, and our users do not tolerate spam. You are not licensed to add twturtleltd or other T.W. Turtle Ltd. users to your mailing lists without express consent. To report T.W. Turtle Ltd. related spam or spoof emails, please forward the email to us which we will forward to eBay. You may not use our communication or emails to send spam or otherwise send content that would violate our Terms & Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content. 

Security

Your information is stored on our servers located in the United States. We treat data as an asset. However, asthird parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

General

We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect. If your questions are not answered on this webpage please contact us through the "Ask Seller" function on our pages.