New eBay Detailed Seller Ratings - DSR's
As you may be aware, recently there have been some significant changes to the eBay feedback system for evaluating sellers. These changes are reflected in the Detailed Seller Ratings (DSR’s) that appear in a seller’s feedback profile on eBay. Buyers may rate a seller on a scale of a possible 5 stars in four rating categories:
Item as Described
Communication
Shipping Time
Shipping and Handling Charges
According to the eBay instructions to buyers for rating sellers, buyers should leave feedback along with the DSR ratings that is completely open and honest about the buyers experience with that particular seller. The possible five stars relates a four star experience as equaling "Satisfactory". What the buyer may not be aware of is that a 4 star rating, although called "satisfactory", is not satisfactory at all and will penalize a seller. Sellers who earn only four stars are not eligible to be Powersellers, will have their listings given reduced exposure in the eBay searches and will not be eligible for listing discounts. This either reduces the sellers profit, or increases the prices of the sellers products, both making it difficult to succeed.
We ask that when you evaluate your transaction(s) with us that you rate us with a 5 star rating in all categories. Since sellers are no longer able to leave neutral or negative feedback for buyers, you can feel completely free to contact us by email to let us know of our deficiencies in service. We want to know, really!
Thank you so much for shopping with us. We appreciate every buyer. We want to be successful eBay Powersellers. Helping good sellers be even better will ensure a future of eBay buyer satisfaction.
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