Ebay Buyer Instructions and Responsibilities for Parcel & Freight Deliveries Shipment Tracking Information We have shipped your purchase. Read all information below PRIOR to receiving your shipment. You or your representative who signs for the shipments are responsible for the following. 1. IMPORTANT - Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket / bill of lading before the delivery person leaves. Refuse delivery of any items with damage. If damage is found after driver has left - customer is responsible for filing claim with freight carrier and AA Discount is unable to accept any liability. For packages left at your doorstep, inspect the exterior of the carton and note any large dents or tears onto your AA Discount Restaurant Supply packing list. 2. Verify the number of packages delivered with the packing slip provided by AA Discount. 3. Unpack your order immediately and inspect for hidden or concealed damage. 4. Should any damage be discovered, retain the shipping carton and any inner packaging intact, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 3 business days. 5. If there is any damage (visible damage with item refused or concealed damage) then contact AA Discount customer service at 1-888-441-7267 to advise of the damage. Please have your order number, shipping information and any available tracking number ready so we can assist in the process if possible. Do not attempt to return any item to AA Discount without a Return Merchandise Authorization. Unauthorized returns cannot be processed and will be refused, all associated costs are the customers responsibility. Contact Sissy in our AA Discount customer service at 1-888-441-7267 to obtain your RMA return authorization & return instructions. Additional information for our customers. What does your signature mean on the delivery receipt/bill of lading? Your signature (or that of your representative) indicates that all items identified on the delivery receipt/bill of lading are “RECEIVED IN GOOD CONDITION EXCEPT AS NOTED BY” the person that signs the document. This means that you are relieving the manufacturer, the freight carrier and AA Discount of any liability for the damages. Once you sign the delivery receipt/bill of lading without noting any damage AA Discount has no method of holding the freight carrier liable for damages. Don’t be unnecessarily rushed. When the products are being delivered you do need to check the products while the driver is still there. The driver may be insisting that he needs to leave immediately so just sign the form and then file any claims later. We have noticed that the more urgent the driver seems to have the form signed, the more likely it is that the products are damaged. Inspect the products and note any potential damage on the delivery receipt/bill of lading if you want to keep your products. You have the right to refuse damaged products. Thank you for shopping at AA Discount Restaurant Supply. If you would like to contact us regarding our policies or a particular order, please call 1-888-441-7267. Your Ebay Purchase has been packed & shipped via ??? parcel service or commercial freight carrier on ???. Tracking number is ???. Your item was shipped in new condition or as specified in your Ebay ad. Your Ebay Purchase has been processed & orders placed with manufacturer to ship directly to your location. Tracking numbers will be sent to you as soon as they are available. If you experience delays – Contact Sissy at our AA Discount Customer Service (888-441-7267)