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General Term:
By ordering from aerocooler, all customers have read and agreed to our return policy. if any customer who doesn't accept our policy, we advise that he/she shouldn't make purchase from us.
International orders:Large amount of international order without a PayPal confirmed address requires customer's letter with his/her signature confirming the order.
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USPS first class international mail does not come with a tracking number, which means it can not be tracked.
So please do not ask us for your package's transit status.
We just do not have such information for first class mail delivery.
It comes with a delivery confirmation number which can be updated upon delivery, however sometimes the package gets delivered without being updated.
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USPS First class mail delivery takes longer than other methods of delivery and does not have guaranteed delivery date. Do not expect the delivery takes within 7~10 business days. Usually, it will take 2~3 weeks. Sometimes even longer.
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| So if you need your order in certain time frame or your order is high value item, we suggest to use Priority or Express mail. |
| Full amount (including shipping charge) will be declared in custom form for the insurance purpose. |
| Customer is responsible for paying all the import taxes. |
Privacy policy:
At aerocooler, we maintain strict privacy policy and value our customers' privacy. any information collected is used for billing and shipping purposes only. also this information may be used by our staff for contacting and notifying status of their orders. customers' information will not be sold or distriubted to outside third party. this includes even statistical data with no personal information. customer information is encrypted and sent to our secure ssl server.
Refund:
All sales are final : no refund, defective exchange only. Refund is allowed for the order refused upon delivery but there will be minimum of 15% of restocking fee
Refund amount is based on current price or orginal price excluding shipping charge, whichever is lower
Retail packaged product: opened by customer is not refundable.
Non-refundable items : barebones, cpus, rams, software, consumables and discontinued products
Shipping charge is non-refundable.
Backorder :
Any unavailable item(s) will be placed on back order, and the remainder of your order will be shipped. your product(s) will be promptly shipped as soon as the product arrives. no additional shipping fees will be charged.you will be charged for the entire order, so that aerocooler can reserve the product for you. if this is not acceptable, you can cancel the order.
Warranty:
Warranty will be voided if there is physical damage caused by user (burnt cpu is considered physical damage).
All items are covered by respective manufacturers.
We exchange defective item with the same model of the same brand only.
We do not perform cross shipping services.
DOA exchange period is within 30 days from date of invoice. after that period, you can contact the manufacturers for warranty.
Intel retail boxed cpu exchanges are handled by intel directly. customers are required to call intel directly. (916-377-7000)
AMD retail boxed cpu exchanges are handled by amd directly. customers are required to call amd directly. (408-749-3060)
Exchange turnaround period is totally depend on manufacturers because it is the manufacturer who is ultimately responsible for defective products. please remember that we are a distributor not a manufacturer.
All claims for shortage, damage or shipment errors must be made within 2 days after receipt of shipment. our liability shall be limited to the invoice value of the materials or its replacement.
Return procedure:
Before return any defective product, return authorization is required and you need to get a RMA (return material authorization) number.
To get an RMA number, fill out our RMA form and fax it to us. RMA form is downloadable from this page.
All motherboards returned go through our own testing. if no defect is found, we will ship back the same motherboard charging $10.00 for shipping and handling.
There is also $10.00 handling and shipping fee for NTF(no trouble found) product.
Please refer to our simple motherboard testing procedure before you file RMA request.
Any item returned must be sent back prepaid in the same condition as when they were shipped originally. (including all the cables/cd/manual)
Any return without RMA number will not be accepted and will be sent back to the sender.
Customer is reponsible for sending defective product, which means he/she pays the shipping cost to us.
Aerocooler will only pay the freight back to sender via ups ground.
Rma numbers are valid for 10 days only. download RMA number request form
Shipping policy:
Handling fee is included in shipping charge. there is no extra handling fee
Upon receipt of order, we ship orders within 2 business days excluding weekends and holidays depending on product availability or billing informantion verification. In other words, orders can be shipped the same day, next day or 2 days later. But we do our best to send as early as possible upon receipt of online order. If you don't hear from us within 2 business days after placing order, please contact us via email.
Legal disclaimer
While Aerocooler makes every effort to ensure that the information contained on this site is accurate, Aerocooler takes no responsibility for faulty, outdated, or otherwise inaccurate information on this site, including pricing, product editorials, product specifications, and inventory status. Aerocooler shall not be liable for any incidental or consequential damages caused directly or indirectly from anything sold from this site. In addition, Aerocooler reserves the right to change prices or discontinue products at any time with no prior warning. In case of discrepency in product pricing and/or availability, Aerocooler will contact the customer and inform the changes before order is processed. |
| Payment methods |
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Money Order/Cashiers Check, Visa/MasterCard/Discover/Amex/PayPal
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| Store ship-to locations |
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Worldwide, we use UPS (Domestic US only) and USPS |
| Shipping |
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Buyer Pays Shipping.
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| Sales tax |
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8.25% if shipped to CA
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| Customer service & return policy |
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All of our products ships within 24 ~ 48 hours depending on availability of products | |
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