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Shipping & Payment

We ship all items worldwide from our office in BALI (Asia).

Please do not send any payment until you receive our invoice via eBay, as possibly over-paid shipping charges can not be refunded.

In our invoice we will provide the cost for two shipping options or state free shipping if applicable. Even free shipping we always offer a second or faster shipping option.

International Economy Shipping = Registered Airmail is cheap but VERY VERY SLOW and less secure. It can take 10 working days up to usually 30 working days to arrive, often it can take much longer (sometimes even 45 up to 60 working days)!

If you select SLOW economy shipping via Registered Airmail you automatically accept the very long delivery time. Registered Airmail does not have any insurance and there is NO tracking number available! We can not take any responsibility for Registered Airmail shipments. In case of lost or damage there is no insurance. If you need your purchase secure and fast please use EXPEDITED Shipping only!

The FAST shipping option is International EXPEDITED Shipping (we usually ship via FedEx International Priority or DHL).

EXPEDITED Shipping is fast & takes only 2 - 4 working days to arrive, it is very secure, it includes insurance and you will receive an online tracking number.

You will be able to edit the invoice to the shipping service you prefer when you make your payment via eBay check-out.

If shipping logistics require and make it deemed necessary, we reserve the right to change the shipping company to or from Registered Airmail to FedEx, DHL or to EMS .

As a special bonus, we offer FREE EXPEDITED Shipping for all purchases over US$ 500 ** (This free shipping offer is applicable to eligible items only. Please ready each individual listing for any exemptions), if payment is received within 10 days after the first item purchased in your combined invoice. If payment is not received within 10 days our free shipping offer is not valid!

We also offer combine shipping over a period of 10 days.

YOU PAY ONLY ONE shipping fee and each additional item will be added for FREE in the same shipment.

To especially RUSSIA, Africa, South America and various other countries we can ship via EMS ONLY (it is not possible via FedEx or DHL)! Please ask for the exact shipping cost to these countries before bidding and buying.

Very IMPORTANT:

If you intent to combine multiple items in one shipment please pay only one time at the end!

Please do not send partial payments.

As soon as we receive your payment we have to send out your shipment immediately.

We can not hold any purchased items after you paid.

NEW EBAY RULES REQUIRE IMMEDIATE SHIPPING !

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General Interest
South Sea Pearls and other rare Pearls
Gemstone Beads
Solid 22K Gold Beads & Findings
Vermeil 24K Gold on 925 Sterling Silver Bead & Findings
Frequently Asked Questions
 Q: What is the condition of the item?
  A: All items exactly as described, are new and in excellent unused condition. Only antiques, antiquities and vintage items are described as they are.
 Q: How do I declare a return shipment?
  A: For re-import, please declare the shipment exactly the same way as we declared when we send the shipment to you & add the word “RETURN” (for example: RETURN of Fashion Accessory Handicraft Supply / or Assorted Pearl Beads). This declaration “RETURN” is a MUST for re-importation. If you declare differently we can NOT accept the return shipment.
 Q: How much is the Shipping and Handling Charge to the USA , Canada, Mexico, Germany, France, UK, Australia, Japan, Singapore, Thailand and Malaysia?
  A: The cost for SLOW Economy Shipping = Registered Airmail is US$ 6.90 . Registered Airmail will be delivered via your post office (USPS in the USA). It does not have a tracking #. EXPEDITED shipping is FAST & the cost is US$ 29.50. We also can ship via EMS and the cost is US$ 29.50
 Q: When can I expect my order to arrive?
  A: We ship items on the same working day we receive your payment. Please allow approx. 10-45days for delivery via Economy Registered Airmail. However, delays up to 60days may sometimes be expected. EXPEDITED Shipping takes 2-4working days. FREE EXPEDITED SHIPPING for all purchases over US$500. We offer combined shipping over a period of 10days.
 Q: How do you ship?
  A: We ship worldwide directly from our BALI office & prefer to use EXPEDITED SHIPPING for fast & secure deliveries. We ship also via Economy Shipping = Registered Airmail, which will be delivered via your local post office. Registered Airmail is very slow (10 - 30 days or longer) should be only used if you have time to wait for the long delivery time.
 Q: How can I combine items in one shipment?
  A: You can combine over a period of 10days. Shipping fees are for the 1st item & each additional item we ship for free in the same shipment. If you intent to combine multiple items pay only at the end! Please do not send partial payments. As soon as we receive your payment we will send out your shipment immediately. EBAY REQUIRES IMMEDIATE SHIPPING.
 Q: Should I use the cheaper Economy Shipping option via Registered Airmail?
  A: Economy Shipping is VERY SLOW & should be only used if you have time to wait for the long delivery time & if the value isn't more than US$ 50. It takes 10-30days & often even longer (sometimes 45 to 60 days). Registered Airmail does not have any tracking# & can only be traced via our local post office if the shipment did not arrive after 6 weeks.
 Q: Does Economy Shipping = Registered Airmail have a tracking number?
  A: There is NO online tracking for Economy Shipping via Registered Airmail and we can trace the shipment only via our local post office if it did not arrive after 6 weeks.
 Q: What if I use Economy Shipping = Registered Airmail?
  A: If you select Economy Shipping via Registered Airmail shipping you automatically accept a long delivery time.
 Q: Why should I use Expedited shipping ?
  A: EXPEDITED shipping is fast and secure! It takes only 2 to 4 days to arrive and has a online tracking number which we will send to you as soon as the shipment left. EXPEDITED also includes a FREE insurance for the full value. FedEx & DHL do not ship to P.O. Box addresses.
 Q: How can I select the shipping option I prefer?
  A: Please edit the invoice we send to you via eBay to a shipping service you prefer at the time when you make your payment via PayPal. We always suggest to us EXPEDITED SHIPPING for fast delivery. It is secure, includes insurance and an online tracking number. FedEx & DHL do not ship to P.O. Box addresses.
 Q: How do I know my order is already shipped?
  A: We will mark the item as shipped in your "My eBay" and we will add also the tracking number or Registered Airmail label number for economy shipments. US buyers can trace Registered Airmail shipments via USPS track & trace approx. after 2 weeks. At the same time we will send a shipping notification to your information via eBay messages.
 Q: I need my shipment fast and can not wait. What do I have to do?
  A: Only EXPEDITED Shipping is fast and takes only 2 to 4 days to arrive. Please do not select Economy Shipping via Registered Airmail, if it is urgent and you can not wait and accept the longer delivery time of Economy Shipping = Registered Airmail. FedEx & DHL do not ship to P.O. Box addresses.
 Q: How can a track my Expedited shipment?
  A: You can track your FedEx shipment via www.fedex.com using the FedEx tracking number we send to you. DHL you can check via www.dhl.com
 Q: How can I pay if I don't want to or can not use PayPal?
  A: ONLY US buyers can make a direct wire transfer to our bank account based in the USA. All non-US buyers can pay via PayPal only.
 Q: Do you offer Lay-A-Way?
  A: We offer Lay-A-Way for BUY-it-NOW over US$500. We require 50% deposit of the final sale after your Buy-it-Now purchase. Deposit is nonrefundable. Balance is to be paid within 2month after the purchase. Lay-A-Way is NOT possible for AUCTIONS. We can NOT accept Lay-A-Way if you inform us after a purchase. We need to give authorization before you buy
 Q: Can I use other express shipping besides FedEx or DHL ?
  A: FedEx & DHL do not ship to P.O. Box addresses. If you would like to use your P.O. address we have no other option than using EMS via the post service. We offer expedited shipping via EMS for US$ 29.50 worldwide. EMS will be delivered by your countries postal service / USPS.
 Q: Do you charge for packing?
  A: We do not charge anything for packing. We use strong boxes and other packing materials to guarantee secure delivery of your purchase.
 Q: Are your items as described?
  A: All items are guaranteed to be authentic and as described.
 Q: Do you ship with insurance?
  A: EXPEDITED Shipping has a FULL insurance INCLUDED for FREE! Economy Shipping via Registered Airmail does NOT have any insurance and there is NO insurance possible. If you select Economy shipping via Registered Airmail it is you own full responsibility if the shipment is lost, damaged or delayed.
 Q: How do I return an item?
  A: Item(s) must be returned unaltered & carefully packed in its original packing materials within 30 days. Please contact us 1st to receive a return authorization, our address & instructions. Please send the item using international postal shipping with tracking & signature confirmation (USPS) We can NOT accept return shipments by FedEx, DHL or UPS !
 Q: Why can I trust AGUSTUS-Collection?
  A: We are proud to maintain permanent credibility with our customers. As a proof please read our high positive approval rating/feedbacks. Agustus-Collection is a German owned company with an excellent collection, fast support response & outstanding customer service. We are selling on eBay since 10years. The majority of our customers are repeat buyers.
 Q: To which countries you are not able to ship?
  A: We ship worldwide! To RUSSIA, Ukraine, Middle East, African countries, MEXICO, South America & various ASIAN countries we will ship via EMS (= Express Mail Shipping) ONLY. The cost is US$ 29.50
 Q: To which countries Economy Shipping via Registered Airmail shipping is extremely SLOW?
  A: FRANCE, UK, Spain, ITALY, Brazil and all other South & Central American countries, Mexico, Poland and all other eastern countries, Russia, African and all Middle Eastern countries. Sometimes to the USA & Canada Economy Shipping via Registered Airmail can be slowed down by long customs inspection.
 Q: Are you able to drill pearls?
  A: We can drill most pearls half or fully. We don't charge for drilling. Please make your drilling request in a note on your PayPal payment. If there is no clear note it will be difficult to follow your instruction. Please accept our conditions for drilling & read a Very Important Note on Drilling of Pearls which you can find on our Store Policy page.
 Q: Can you cancel auction bids, won auctions and purchased items?
  A: We do not accept any requests to cancel purchased items, auction bids and won auctions items. Please bid and buy only if you are sure.
 Q: When do you ship via FedEx and when via DHL or EMS ?
  A: *** If shipping logistics require and make it deemed necessary, we ALWAYS reserve the right to change the shipping company from FedEx to DHL or to EMS . FedEx & DHL do not ship to P.O. Box addresses. If you pay for Expedited Shipping & can provide a P.O. Box only, we have to other option than using EMS (Express Mail service via the postal service).
 Q: WHAT TO DO IF I CAN'T FIND AN ANSWER TO A QUESTION I HAVE?
  A: Please contact us directly using the link "Can't find an answer" ~ Contact seller, which you can find on the bottom of this page.
 Q: What is the procedure if I need to make a return?
  A: 1. Carefully pack & ship using international postal shipping with tracking & signature confirmation (Post-office/USPS). We can NOT accept return shipments via UPS, FedEx or DHL! 2. Let us know a tracking # 3. We will make a refund or credit as soon as we receive the item.
 Q: What other options do I have in case of a return?
  A: We will offer following options: 1. MERCHANDISE credit which is: - exchange for a different item - or a credit note for the full amount (excl. shipping costs) which you can use for future purchases. 2. Besides merchandise credit we offer MONEY REFUND for the item but NOT for shipping costs (excluded).
 Q: Which Shipping Company can I use to return an item ?
  A: Please send the item to us using international postal shipping method with tracking & signature confirmation (only Postal Service / USPS). We can NOT accept any shipments via UPS, FedEx or DHL & would have to return the shipment to the sender. VERY IMPORTANT: UPS (United Parcel Service), FedEx or DHL will be always refused and returned to you.
 Q: Are all photos taken from the actual item?
  A: Yes, all photos are taken from the actual item which we also mention in any listing. However, multiple quantity items are marked as this. In this case the photos shown in the description are stock photos. You will receive one piece from our stock which is equal and originates from the same lot.
 Q: Do the photos show the item in its original size?
  A: All our photographs have been ENLARGED to show details. Most details shown in the large image are actually not visible to the naked eye. Some very small items are up to 30-times enlarged in detail macro photographs. If you don't understand or do not work with mm-sizing, please ask your questions before buying.
 Q: Does the color of the actual item vary from what is shown in the photographs?
  A: We have made the image as close as possible to the original item when viewed on our screen. Depending on the viewers monitor settings, these items may appear a few shades lighter or darker in comparison to the original object. Also different light sources influence the color (full sun, daylight, evening, artificial warm light, fluorescent light).
 Q: Does the item or shipping price include import duties, taxes and charges?
  A: Import duties, taxes & charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
 Q: How much are the import duties, taxes and charges?
  A: Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
 Q: Do you offer combine shipping?
  A: AGUSTUS-Collection offers combined shipping for a period of 10days. We are happy to hold your purchases until you reach our US$500 minimum for FREE EXPEDITED SHIPPING. However, you may request your shipment at any time. There will be only 1 combine shipping fee. We charge shipping for the 1st item & each additional item will be shipped for FREE
 Q: Can you hold paid orders ?
  A: We can NOT hold paid orders! If you intent to combine multiple items in one shipment please make only one total payment at the end! Please do NOT send partial payments. As soon as we receive your payment we have to send out your shipment immediately. We can not hold any purchased items after you paid. NEW EBAY RULES REQUIRE IMMEDIATE SHIPPING !
 Q: Can I request to hold a paid order and add other items?
  A: We can NOT hold paid orders! If you intent to combine multiple items in 1 shipment please make only 1 total payment at the end! Please do NOT send partial payments. As soon as we receive your payment we have to send out your shipment immediately. We can not hold any purchased items after you paid. NEW EBAY RULES REQUIRE IMMEDIATE SHIPPING !
 Q: Do you offer shipping discount?
  A: You will pay shipping for the 1st item & each additional item we will ship for FREE in the same shipment if paid within 10days. We are offering worldwide FREE EXPEDITED Shipping for all purchases over US$500 (** This is applicable to eligible items only. Please ready each individual listing for any exemptions).