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  • GUARANTEE and RETURN POLICY
Shipping & Payment

We ship all items worldwide from our office in BALI (Asia).

Please do not send any payment until you receive our invoice via eBay, as possibly over-paid shipping charges can not be refunded.

In our invoice we will provide the cost for two shipping options or state free shipping if applicable. Even free shipping we always offer a second or faster shipping option.

International Economy Shipping = Registered Airmail is cheap but VERY VERY SLOW and less secure. It can take 10 working days up to usually 30 working days to arrive, often it can take much longer (sometimes even 45 up to 60 working days)!

If you select SLOW economy shipping via Registered Airmail you automatically accept the very long delivery time. Registered Airmail does not have any insurance and there is NO tracking number available! We can not take any responsibility for Registered Airmail shipments. In case of lost or damage there is no insurance. If you need your purchase secure and fast please use EXPEDITED Shipping only!

The FAST shipping option is International EXPEDITED Shipping (we usually ship via FedEx International Priority or DHL).

EXPEDITED Shipping is fast & takes only 2 - 4 working days to arrive, it is very secure, it includes insurance and you will receive an online tracking number.

You will be able to edit the invoice to the shipping service you prefer when you make your payment via eBay check-out.

If shipping logistics require and make it deemed necessary, we reserve the right to change the shipping company to or from Registered Airmail to FedEx, DHL or to EMS .

As a special bonus, we offer FREE EXPEDITED Shipping for all purchases over US$ 500 ** (This free shipping offer is applicable to eligible items only. Please ready each individual listing for any exemptions), if payment is received within 10 days after the first item purchased in your combined invoice. If payment is not received within 10 days our free shipping offer is not valid!

We also offer combine shipping over a period of 10 days.

YOU PAY ONLY ONE shipping fee and each additional item will be added for FREE in the same shipment.

To especially RUSSIA, Africa, South America and various other countries we can ship via EMS ONLY (it is not possible via FedEx or DHL)! Please ask for the exact shipping cost to these countries before bidding and buying.

Very IMPORTANT:

If you intent to combine multiple items in one shipment please pay only one time at the end!

Please do not send partial payments.

As soon as we receive your payment we have to send out your shipment immediately.

We can not hold any purchased items after you paid.

NEW EBAY RULES REQUIRE IMMEDIATE SHIPPING !

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General Interest
South Sea Pearls and other rare Pearls
Gemstone Beads
Solid 22K Gold Beads & Findings
Vermeil 24K Gold on 925 Sterling Silver Bead & Findings
Agustus-Collection

GUARANTEE & Return Policy

We offer 100% Guarantee on all items sold. AGUSTUS-Collection wants you to buy with complete CONFIDENCE!

We will accept a return within a 30-days period after you received the item.

In case of a return you have a choice of an exchange, credit or REFUND to your PayPal account (excluding shipping cost).

Money refunds are made via PayPal after we receive the returned item in its original condition.

Please request our return authorization, return address and details before you send back any item.

The merchandise must be in the same condition as when shipped to you in order to receive a refund, credit or exchange.

The merchandise may be returned by mail and the proof of delivery signature service is required.

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. "New and unused condition" means that there are no scratches, marks, or blemishes and the item must not have been sized or altered in any way.

We cannot accept a return of any item with any indication that it has been used.
Also items which are NOT anymore in its original condition as listed can not be accepted for a return. Items which had been modified, adjusted, re-sized, processed, drilled by you or drilled on your request / instructions, custom made for you, changed and altered in any possible other way, can NOT be returned.

Money refunds are made via PayPal only after we receive the returned item in its original condition.

Please read all descriptions carefully before your purchase an item.

AGUSTUS-Collection is proud to maintain permanent credibility with our customers.


Instructions how to return an item

 

 

These are the very IMPORTANT steps to return an item to us:

1. If an item is returned, it must be in the same condition as when shipped to you in order to receive credit.

All item(s) are visually inspected upon receipt for signs of wear prior to the issuance of any refund, exchange or credit. "New & unused condition" means that there are no scratches, marks or blemishes & the item must not have been sized or altered in any way. We can't accept a return of any item with any indication that it has been used.

We can NOT accept returns for any item which had been specially drill or modified in any other way by you or on your instructions.

Please carefully pack the item in a box & proper packing materials. Please send the item to us using an international shipping method with tracking & signature confirmation (only Postal Service / USPS ). We can NOT accept any shipments via UPS, FedEx, DHL or other shipping services and would have to return the shipment to the sender.

For re-import, please declare the shipment exactly the same way as we declared when we send the shipment to you & add the word “RETURN” (for example: RETURN of Fashion Accessory Handicraft Supply / or Assorted Pearl Beads). This declaration is a MUST for re-importation. If you declare differently we can NOT accept the return shipment.

 


Please be aware that in the case you do NOT follow our instruction and do NOT declare the shipment as clearly stated, we have to refuse the return shipment. The shipment will be returned to you!

 

 

All shipping costs for the return are paid by the buyer.

2. Please let us know the shipping company & the tracking # as soon as you send the shipment.

3. We will inform you, as soon as we received the return.

4. We offer to you following options:

a) a MERCHANDISE credit which is:

- an exchange
- or a credit note for the full amount (excluding shipping cost) which you can use for a future purchase.

b) or a MONEY REFUND via PayPal. We do not refund any shipping costs.

5. Please let us know which option you prefer.

6. To identify your shipment, please do not forget to write the eBay item number, your eBay ID, your name and address on a note inside the return shipment.


If you have any questions please let us know.




Once you READ our return instructions, AGREE, can CONFIRM that you understood and will FOLLOW our clear instructions, we will send a RETURN authorization and our full return ADDRESS to you.


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