Defective Items: We do our best to inspect all items before they ship.  All the items we sell are brand new and direct from the manufacturer, should an item be defective, please contact us and we will either exchange the item or give you the contact information for the manufacturer of the item. The manufacturers that we deal with guarantee their items from defect.

Missing or Incorrect Items: Occasionally an error occurs and we forget to include an item or send the wrong item, please contact us immediately and we will gladly resolve the problem.

IF AN ITEM DOES NOT FIT – You may return it and we will refund the purchase price (shipping & handling is not refundable). Due to inventory limitations, we cannot exchange for smaller or larger sizes. Returns must be in original/new condition with all tags/packaging intact within 14 days from purchase date for a refund. We include all measurements from the package or manufacturer in each of our listing descriptions. Breeds listed are guidelines only, breed sizes vary, measure your dog to be sure. Even after measuring some items will still end up not fitting, we will be glad to refund the purchase price (minus shipping & handling). Please return the item for a refund and purchase the correct size at your convenience. Item must be in NEW condition with all tags. Please contact us within 7 days of receipt of the item if you need to return and item. Please make sure to measure your pet, thank you.