 |
| Q:Can I change the length of your necklace? |
|
| A:Sure, We can customize the length of the necklace or bracelet according to your request. Please contact us before you make your purchase. |
| Q:Can I replace your clasp with a 14k Yellow Gold clasp? |
|
| A:Sure, We can replace the original clasp with 14K YG clasp or other clasps if you need. Please contact us before you make the purchase and we will let you know the price difference. |
| Q:Are your pearls 100% authentic? |
|
| A:We guarantee that each pearl piece listed in our eBay store are 100% genuine freshwater cultured pearls, otherwise we will offer you a full refund. |
| Q:Why are your pearls sold at such a low price? |
|
| A:Because they are directly selected from the pearl farms located in our pearl city of China, Suzhou, no dealer is ever involved before our transaction. We have always been doing the best we can to give our customers high quality pearls at very reasonable prices. |
| Q:Are these Shell Pearls? |
|
| A:No, We never sell shell pearls in our eBay store, what you just saw are 100% authentic freshwater pearls. |
| Q:Do you wholesale? |
|
| A:Yes, We have been in this pearl business for more than 10 years and we are expert of international trading too. We will be happy to do wholesale business with customers from eBay community too. . Please contact us for detail. |
| Q:What is your combine shipping policy? |
|
| A:We offer combine shipping within 5 days after your first purchase is made. We can combine shipping for as many as 20 items. The combine shipping price will be $3 for each additional item if the total package weight is under 0.5KG. For packages over 0.5KG, we will inform you with the correct S&H. |
| Q:How long will it take for me to receive my order? |
|
| A:It takes US or Canadian customer 10-20 days via postal airmail or 2-4 days via FedEx to receive the packages. It takes European or Australian customers 10-20 days via postal airmail or 3-5 days via FedEx to receive the package. |
| Q:Do you offer insurance for shipping? |
|
| A:Yes, We can offer insurance for shipping if you need. Usually we will inform you with an optional insurance fee in the eBay invoice in case you need insurance. For packages with total value over $200, FedEx shipping is highly recommended, FedEx offers the fastest and safest delivery any where in the world. |
| Q:What is your return policy? |
|
| A:We offer a 30-day, no-question-asked return policy. If you are not fully satisfied with your purchase, simply return the item within 30 days to us at your own expense. After the item arrives safely, we will immediately offer you a refund except the shipping charges. |
) 
