Exchange and Return Policy
We want our customers to be satisfied with their purchases at APMEX. At your request, we may, but are not obligated to, provide you with an opportunity to exchange certain Products you purchased for an identical Product in the event of a material defect. If we agree to do so, such exchange must be made within fourteen (14) Days from the date on which the customer receives his or her items and only to those customers who timely and properly notify our Customer Service Department via an eBay member to member message. If approved, the Customer Service Department will give you instructions on how to exchange your items. You have no right to cancel or return any eBay Order.
Shipping and handling charges are non-refundable unless it is determined that the product arrived not as described as the condition in the listing. For approved exchanges, you must follow all instructions provided by Customer Service, including carefully packaging the Product. The reason to return product to APMEX will dictate who is responsible for the cost of return shipping and the risk of loss during the return shipment as part of the exchange. APMEX reserves the right, at its sole discretion, to reject any exchange that does not comply with these requirements. If an exchange is requested, we reserve the right to accept or refuse the exchange request in our sole discretion, and to require you to pay for any Market Loss on approved exchanges. Any Market Gain on refunds shall vest in and remain the property of APMEX.
Cancellations of eBay Orders with APMEX
Once we have issued a confirmation (a) all prices are locked-in and (b) there is a binding contract between us for your transaction. You have no right to cancel your eBay Order. If you default in your performance of payment or any other act required by you to complete your transaction in the times required by these terms, we may cancel any such eBay Order. We reserve the right to cancel any eBay Order at any time and for any reason.
eBay Order Changes
eBay Order changes are not permitted. We suggest you take the time up front to make sure what you want is exactly what you request from us as reflected in your eBay Order.