RETURNS, REPLACEMENT, CANCELLATION & WARRANTY INFORMATION
By purchasing our products, you agree to our policy
All products are "AS IS" and All Sales are Final! However we do stand behind our products and offer a 45 day replacement warranty. This means that we will replace defective items if it is not working. You pay shipping to us and we pay shipping back to you. Incompatibilities does not qualify as defective items. Our "AS Is and All Sales are Final" policy is to protect us from dishonest people who already have the same or similar product and try to switch their broken defective products with our and then return it. If you have a problem with your product, please call us at 1-800-282-1351 Monday thru Friday 9am to 5pm PST. We are in California so please make note of the time zone.
We recommend you purchase additional Warranty thru EBay by clicking here
Returning Shipments FOR WARRANTY:
Important! Please read: No returns or exchanges FOR WARRANTY will be accepted without an RMA NUMBER. Any merchandise returned without an RMA NUMBER will be refused and sent back to you at your expense. TO REQUEST AN RMA, please call us at 323-962-1061 Monday thru Friday 9am to 5 pm PST. We are in california so please make note of the time zone.
ALL SALES ARE FINAL. NO EXCEPTIONS. There are no refunds or exchanges. Products may be returned ONLY for repair or replacement, within 45 days FROM WHEN YOUR RECEIVE THEM.If your item came with a manufacturer Warranty/Warranty Card, please pursue that avenue. Defective items include items that are broken or not working to manufacturer's specifications. Incompatibilities are not classified as defective. Product is guaranteed to manufacturer's specifications only. Defective items include items that are broken or not working to manufacturer's specifications. Incompatibilities are not classified as defective. Battery covers ARE COUNTED AND CHECKED FOR A PERFECT FIT PRIOR TO SHIPMENT. THERE IS NO SUCH THING AS A MISSING BATTERY COVER. BATTERY COVERS MUST BE PLACED CAREFULLY BY ALIGNING THE GROVES TO ENSURE A PERFECT FIT. DAMAGE TO BATTERY COVERS ARE CAUSED BY IMPROPER ALIGNMENT OF THE GROOVES. IF A BATTERY COVER DOES NOT FIT PROPERLY, WE WILL FIT IT FOR YOU AT YOUR COST. Please verify quantity/condition OF YOUR ITEM and report any problems WITH IT, SUCH AS PHYSICAL DAMAGE OR AN INCORRECT ITEM, within 24 hours of delivery. IT IS THE CUSTOMER'S RESPONSIBILITY TO CHECK THE ITEM IMMEDIATELY AND REPORT A PROBLEM TO US. IF YOU ARE MISSING AN ITEM, WE WILL REVIEW OUR VIDEO FOOTAGE OF YOUR ITEM BEING PACKAGED TO DETERMINE IF ANY ITEMS WERE MISSING DURING THE PACKING STAGE. nO CLAIMS WILL BE ACCEPTED MORE THAN 24 HOURS AFTER YOU RECEIVE THE ITEM. Shipping charges are non-refundable. SHIPPING AND HANDLING IS NON-REFUNDABLE IN ALL CIRCUMSTANCES.
Customer pays shipping to WOLFCOM ENTERPRISES (HEREAFTER Asianwolf.com) for RMAs and repairs, INCLUDING REPAIRS for defective items. REPLACEMENT products WILL ONLY BE SHIPPED AFTER THE RETURN PRODUCT IS RECEIVED FROM the customer OR AFTER an INSURANCE, with ups, usps, etc., CLAIM IS filed and completed. Returns for replacement must be 100% complete with original packaging, manuals, registration card, software, cables, wiring and accessories. We cover the cost to ship the item back to you.Wolfcom enterprise's (asianwolf.com) Liability extends only to the amount of the invoice
DVR CARDS
ALL SALES ARE FINAL! THERE ARE NO REFUNDS ON DVR CARDS. ALL DVR CARDS ARE INSPECTED BEFORE SHIPMENT. ASIANWOLF STANDS BEHIND OUR PRODUCTS AND ALL DVR CARDS ARE UNDER WARRANTY FOR 45 DAYS FROM RECEIPT. COMPUTER INCOMPATIBILITIES, CORRUPT FILES, UNHEALTHY COMPUTERS AND COMPUTERS THAT DO NOT MEET THE MINIMUM SYSTEM REQUIREMENTS ARE NOT THE RESPONSIBILITY OF ASIANWOLF. IF THERE IS A PROBLEM GETTING THE CARD TO WORK AND YOU THINK IT IS DEFECTIVE, WE WILL REPLACE IT FOR YOU. YOU PAY SHIPPING TO US AND WE WILL PAY FOR SHIPPING BACK TO YOU. IF AFTER A SECOND CARD STILL DOES NOT WORK, THEN ITS IS OBVIOUSLY NOT THE CARD BUT YOUR PC THAT IS THE PROBLEM AND A SECOND RMA FOR ANOTHER REPLACEMENT WILL BE DENIED. WE SHOULD ALSO NOTE THAT THERE ARE INSTANCES WHEN A PERSONS INCOMPETENCE WILL BE THE REASON A DVR CARD WILL NOT WORK. EITHER THE PERSON DOES NOT KNOW HOW TO READ, FOLLOW DIRECTIONS, USE A COMPUTER, OR POSSESS BASIC COMMON SENSE. WE ARE NOT RESPONSIBLE FOR THAT. DUE TO THE VERY LOW COST OF OUR PRODUCTS, THERE IS NO TECHNICAL SUPPORT. PLEASE UNDERSTAND THAT IF WE WERE TO OFFER TECH SUPPORT, THE PRICE FOR OUR PRODUCTS WILL BE TRIPLED TO COVER COSTS AND TO STILL MAKE A SMALL PROFIT. YOU PURCHASE FROM US BECAUSE OF OUR LOW PRICE AND WITH THE UNDERSTANDING THAT NO TECHNICAL SUPPORT IS PROMISED.
GADGETS, SPY CAMERAS, VOICE CHANGERS, DVR SYSTEMS, SURVEILLANCE SYSTEMS, DVR CARDS, dvr computer systems, ETC.
All OF THE ABOVE products are special ordered by the person ordering and are NOT subject to cancellation. Due to the nature of our product line, SUCH AS some items may be used once and no longer needed.
There is a 45 days replacement warranty on our spy cameras and dvr computer systems. If the camera, camera receiver, or dvr system fails to function properly DURING THE FIRST 45 DAYS, we will replace it providing the units were not dropped, abused, opened, tampered with OR incorrect adapters used. software is not covered under the warranty. ONLY HARDWARE IS UNDER WARRANTY. misuse of the product or not following the included instructions voids THE warranty. asianwolf technicians, based on the inspection of the returned product, WILL DETERMINE whether your warranty CLAIM is valid.
Asianwolf offerS an extended one year warranty ON DVR SYSTEMS for an additional charge of $299.99. you will need to purchase this additional warranty at the time of ordering or within seven days of receiving the product. you can add this feature by calling 323-962-1061. Shipping Charges to and from Asianwolf.com are not refundable. Any return must be authorized.
***CAMERA MICROPHONES ARE DELICATE AND MUST BE HANDLED WITH CARE. EACH CAMERA IS CHECKED BEFORE SHIPMENT TO INSURE THAT THE MICROPHONE IS INTACT AND FUNCTIONING. CAMERA MICROPHONES WILL BECOME DAMAGED OR BREAK OFF IF HANDLED ROUGHLY OR PULLED ON. DAMAGE TO THE CAMERA MICROPHONE IS NOT COVERED UNDER WARRANTY DUE TO IT'S FRAGILITY. NO WARRANTY CLAIMS FOR THE CAMERA MICROPHONE WILL BE ACCEPTED. NO EXCEPTIONS.
TRANSMITTERS
OPERATING RANGE OF OUR TRANSMITTERS ARE BASED ON POINT-TO-POINT LINES OF SIGHT WITH NO INTERFERENCE BECAUSE OUR TRANSMITTERS WORK ON 2.4 GHZ. THEY MAY RECEIVE INTERFERENCE FROM CORDLESS PHONES, WIRELESS INTERNET, POWER LINES, OTHER WIRELESS CAMERAS, ENVIRONMENTAL CONDITIONS, ETC. WHEN USED INDOORS, MULTIPLE WALLS, THICKNESS OF WALLS OR TYPES OF WALLS WILL BE A FACTOR IN TRANSMISSION RANGE. BECAUSE THE WORLD WE LIVE IN TODAY IS POLLUTED WITH A LARGE ARRAY OF FREQUENCIES, OR INTERFERENCE, ASIANWOLF.COM DOES NOT GUARANTEE OPERATING RANGE AS RESULTS MAY VARY FROM PLACE TO PLACE. POOR RANGE DOES NOT CONSTITUTE A DEFECTIVE PRODUCT, NOR IS IT GROUNDS FOR A RETURN; HOWEVER, WE DO STAND BEHIND OUR PRODUCT AND ARE WILLING TO EXCHANGE THE PRODUCT FOR A WORKING ONE IF A DEFECTION OF THE PRODUCT IS SUSPECTED.
IMAGE / CAMERA QUALITY
BECAUSE EVERYONE HAS THEIR OWN PERCEPTION OF IMAGE QUALITY (FOR EXAMPLE, ONE CUSTOMER COULD FIND A VIDEO IMAGE TO BE POOR WHILE ANOTHER CUSTOMER MAY FIND IT TO BE EXCEPTIONAL) , DISSATISFACTION BY THE QUALITY OF THE VIDEO IMAGE FROM OUR CAMERAS IS NOT GROUNDS FOR A REFUND. BEFORE COMMITTING TO A PURCHASE, PLEASE EDUCATE YOURSELF OF THE SPECIFICATIONS OF OUR CAMERAS. CAMERAS AT 380 LINES WILL BE CONSIDERED GOOD ENOUGH TO SEE A VIDEO IMAGE IN LIGHTED CONDITIONS, WHEREAS PICTURE QUALITY OF CAMERAS AT 420 LINES AND UP ARE THE STANDARD-USED IN MOST IN THE CCTV INDUSTRY.
TECHSUPPORT
DUE TO THE VERY LOW COST OF OUR PRODUCTS, THERE IS NO TECHNICAL SUPPORT. PLEASE UNDERSTAND THAT IF WE WERE TO OFFER TECH SUPPORT, THE PRICE FOR OUR PRODUCTS WILL BE TRIPLED TO COVER COSTS AND TO STILL MAKE A SMALL PROFIT. YOU PURCHASE FROM US BECAUSE OF OUR LOW PRICE AND WITH THE UNDERSTANDING THAT NO TECHNICAL SUPPORT IS PROMISED.
ups & USPS shipping
We ship VIA UPS or usps at our discretion. FOR THE MAJORITY OF ALL OF OUR PACKAGES, we ship ups ground. WE usually SEND VIA USPS IF the shipping address is a P.O. Box or apo/afo. If you would like a faster shipping method, you will have to pay for the difference between the shipping methods. We are not responsible for lost, DAMAGED or stolen packages. once your order is shipped and has left our facility, it is up to the carrier to deliver your package to you on time. this applies to all shipping options and carriers. if you are having an issue with a shipment, it must be taken up with the carrier of your package.
LOST, stolen, or DAMAGED SHIPMENTS
Lost or stolen domestic shipments must be reported within 14 days from the day your package was shipped. lost or stolen international orders must be reported within 30 days from the day that your package was shipped . For faster processing of lost or stolen shipments, the customer has the option to do a cross-shipment on the lost, stolen, or damaged order. If your item was damaged due to shipping please contact UPS at 1-800-pick-ups.
LEGAL ISSUES/FILING A LAWSUIT
FILING A LAWSUIT OR TAKING LEGAL ACTION AGAINST wOLFCOM ENTERPRISES (asianwolf.com) IN ANY OTHER STATE than los angles county in the state of california WILL NOT BE CONSIDERED LEGITIMATE. THIS DISCLAIMER SHALL PROTECT AND GRANT WOLFCOM Enterprises (asianwolf.com) THE ABILITY TO ONLY BE TAKEN ACTION AGAINST IN THE STATE OF CALIFORNIA.
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