RETURNS, REPLACEMENT, CANCELLATION & WARRANTY INFORMATION

By purchasing our products, you agree to our policy

All products are "AS IS" and All Sales are Final!  However we do stand behind our products and offer a 45 day replacement warranty. This means that we will replace defective items if it is not working. You pay shipping to us and we pay shipping back to you. Incompatibilities does not qualify as defective items. Our "AS Is and All Sales are Final" policy is to protect us from dishonest people who already have the same or similar product and try to switch their broken defective products with our and then return it. If you have a problem with your product, please call us at 1-800-282-1351 Monday thru Friday  9am to 5pm PST. We are in California so please make note of the time zone.

We recommend you purchase additional  Warranty  thru EBay by clicking here

Returning Shipments FOR WARRANTY:

Important! Please read: No returns or exchanges FOR WARRANTY will be accepted without an RMA NUMBER. Any merchandise returned without an RMA NUMBER will be refused and sent back to you at your expense. TO REQUEST AN RMA, please call us at 323-962-1061 Monday thru Friday 9am to 5 pm PST. We are in california so please make note of the time zone.

ALL SALES ARE FINAL. NO EXCEPTIONS. There are no refunds or exchanges. Products may be returned ONLY for repair or replacement, within 45 days FROM WHEN YOUR RECEIVE THEM.If your item came with a manufacturer Warranty/Warranty Card, please pursue that avenue. Defective items include items that are broken or not working to manufacturer's specifications. Incompatibilities are not classified as defective. Product is guaranteed to manufacturer's specifications only. Defective items include items that are broken or not working to manufacturer's specifications. Incompatibilities are not classified as defective. Battery covers ARE COUNTED AND CHECKED FOR A PERFECT FIT PRIOR TO SHIPMENT. THERE IS NO SUCH THING AS A MISSING BATTERY COVER. BATTERY COVERS MUST BE PLACED CAREFULLY BY ALIGNING THE GROVES TO ENSURE A PERFECT FIT. DAMAGE TO BATTERY COVERS ARE CAUSED BY IMPROPER ALIGNMENT OF THE GROOVES. IF A BATTERY COVER DOES NOT FIT PROPERLY, WE WILL FIT IT FOR YOU AT YOUR COST. Please verify quantity/condition OF YOUR ITEM and report any problems WITH IT, SUCH AS PHYSICAL DAMAGE OR AN INCORRECT ITEM, within 24 hours of delivery. IT IS THE CUSTOMER'S RESPONSIBILITY TO CHECK THE ITEM IMMEDIATELY AND REPORT A PROBLEM TO US. IF YOU ARE MISSING AN ITEM, WE WILL REVIEW OUR VIDEO FOOTAGE OF YOUR ITEM BEING PACKAGED TO DETERMINE IF ANY ITEMS WERE MISSING DURING THE PACKING STAGE. nO CLAIMS WILL BE ACCEPTED MORE THAN 24 HOURS AFTER YOU RECEIVE THE ITEM. Shipping charges are non-refundable. SHIPPING AND HANDLING IS NON-REFUNDABLE IN ALL CIRCUMSTANCES.
Customer pays shipping to WOLFCOM ENTERPRISES (HEREAFTER Asianwolf.com) for RMAs and repairs, INCLUDING REPAIRS for defective items. REPLACEMENT products WILL ONLY BE SHIPPED AFTER THE RETURN PRODUCT IS RECEIVED FROM the customer OR AFTER an INSURANCE, with ups, usps, etc., CLAIM IS filed and completed. Returns for replacement must be 100% complete with original packaging, manuals, registration card, software, cables, wiring and accessories. We cover the cost to ship the item back to you.Wolfcom enterprise's (asianwolf.com) Liability extends only to the amount of the invoice

ups & USPS shipping

We ship VIA UPS or usps at our discretion. FOR THE MAJORITY OF ALL OF OUR PACKAGES, we ship ups ground. WE usually SEND VIA USPS IF the shipping address is a P.O. Box or apo/afo. If you would like a faster shipping method, you will have to pay for the difference between the shipping methods. We are not responsible for lost, DAMAGED or stolen packages. once your order is shipped and has left our facility, it is up to the carrier to deliver your package to you on time. this applies to all shipping options and carriers. if you are having an issue with a shipment, it must be taken up with the carrier of your package.

Electronics, Car alarms & alarm accessories, Remotes, Mobile electronics, Stereos, Car TV's.

These items are non-refundable. There are no refunds or exchanges on these items. car alarms AND ACCESSORIES have a 45 day  warranty  as long as it is installed by a LEGITIMATE alarm shop by a certified technician. A $24.99 FEE WILL BE CHARGED FOR ALL WARRANTIES. Alarms AND ACCESSORIES must be installed within 30 days of receipt for the product to be under warranty. installation of an alarm OR Accessory more than 30 days after receipt voids the warranty.  We recommend you purchase additional warranty thru ebay by clicking here.

Friends, electricians, mechanics, installers working out of their cars, NASA Engineers, DENTISTS, BRAIN SURGEONS, ETC. are not considered certified technicians. Self-installation or installation by anyone other than a certified technician at an legitimate alarm shop voids all warranties. Self installation will almost always result in problems/damage. Its better to spend a few dollars more to have it done right the first time. no tech support is provided for self-installations. If you plan to install this alarm yourself, a SELF-Installation WARRANTY may be purchased for $44.99 at the time the order is placed.

Products may ONLY be returned for repair or replacement within 45 days. Asianwolf.com will repair or replace at our discretion. the Warranty does not cover car alarms, car audio and car electronic items damaged by alterations or installation. It does not cover products mishandled, misused, neglected, abused, water damaged or with removed/altered serial numbers. PROOF OF PURCHASE WILL BE REQUIRED FOR WARRANTY SERVICE OF Our PRODUCTS as well as THE ORIGINAL INSTALLATION RECEIPT from the installing professional alarm shop. This warranty does not cover the expense of removal or reinstallation of the main unit or any damage to the vehicle including the vehicle's electrical system. asianwolf.COM warranties the alarm product only and THE warranty IS limited to the repair or replacement of the product. our car alarms are compatible with every vehicle on the road today. Car alarms, alarm accessories, Mobile electronics, Stereos, Car TV's, must be installed by an Alarm/Stereo shop and must include an installation invoice with name and phone number of the Alarm/Stereo shop.

aLARM REMOTES

Due to the nature and daily handling of alarm remotes, THERE IS NO WARRANTY.. REMOTE CONTROLS ARE NOT COVERED DUE TO EVERYDAY WEAR AND TEAR (SUCH AS BEING THROWN AROUND AND OR DROPPED). Battery covers ARE COUNTED AND CHECKED FOR A PERFECT FIT PRIOR TO SHIPMENT. THERE IS NO SUCH THING AS A MISSING BATTERY COVER. BATTERY COVERS MUST BE PLACED CAREFULLY BY ALIGNING THE GROVES TO ENSURE A PERFECT FIT. DAMAGE TO BATTERY COVERS ARE CAUSED BY IMPROPER ALIGNMENT OF THE GROOVES. IF A BATTERY COVER DOES NOT FIT PROPERLY, WE WILL FIT IT FOR YOU AT YOUR COST.

AUTO SECURITY TRANSMITTING RANGE

RANGE IS ALWAYS BASED ON POINT-TO-POINT LINE OF SIGHT FROM CAR TO REMOTE. LIKE ANY TYPE OF TRANSMITTING DEVICE THAT RANGE IS MOST EFFECTIVE IN IDEAL CONDITIONS SUCH AS AN OPEN AREA WITH NO OBSTRUCTIONS. RANGE IS BASED ON PROPER PROFESSIONAL INSTALLATION, PLACEMENT OF THE ANTENNA, AND POINT-TO-POINT LINE OF SIGHT TRANSMISSION FROM UNIT TO RECEIVER.ELEMENTS SUCH AS BUILDINGS, WEATHER, POWER LINES, TERRAIN, HILLS, MOUNTAINS AND SO ON WILL ALWAYS HAVE AN EFFECT ON OPERATING RANGE. ASIANWOLF.COM DOES NOT GUARANTEE RANGE AS THERE ARE MANY FACTORS THAT AFFECT WORKING RANGE. SINCE THIS SYSTEM WORKS ON AN FM/FSK FREQUENCY, ITS RANGE WILL STILL BE MUCH MORE THAN TODAY'S STANDARD ALARM SYSTEMS.ASIANWOLF.COM IS NOT LIABLE FOR ANY INCIDENTS INCURRED DURING SHIPMENT INCLUDING BUT NOT LIMITED TO: DAMage TO THE ITEM, LOSS OF THE ITEM, THEFT etc., DURING TRANSIT. WE RECOMMEND YOU PURCHASE SHIPPING INSURANCE FOR YOUR PACKAGE. WHEN WE RECEIVE YOUR ITEM, WOLFCOM ENTERPRISES (ASIANWOLF.COM) RESERVES THE RIGHT NOT TO REPAIR ANY PRODUCT(S) UNTIL APPROPRIATE COMPONENTS ARE AVAILABLE OR, IF UPON INSPECTION OF THE ITEM, THE PRODUCT IS DEEMED TO BE TAMPERED with, abused, etc.

TECHSUPPORT

DUE TO THE VERY LOW COST OF OUR PRODUCTS, THERE IS NO TECHNICAL SUPPORT. PLEASE UNDERSTAND THAT IF WE WERE TO OFFER TECH SUPPORT, THE PRICE FOR OUR PRODUCTS WILL BE TRIPLED TO COVER COSTS AND TO STILL MAKE A SMALL PROFIT. YOU PURCHASE FROM US BECAUSE OF OUR LOW PRICE AND WITH THE UNDERSTANDING THAT NO TECHNICAL SUPPORT IS PROMISED.

SHIPPING

If it becomes necessary to send the product or any defective part to ASIANWOLF.COM, the product must be shipped in its original carton or equivalent carton, fully insured, with shipping charges prepaid via UPS. ASIANWOLF.COM will not assume any responsibility for any loss or damage Incurred in shipping. Shipping charges are non-refundable. SHIPPING AND HANDLING IS NON-REFUNDABLE IN ALL CIRCUMSTANCES.
Customer pays shipping BOTH WAYS when shipping to AND FROM WOLFCOM ENTERPRISES (HEREAFTER Asianwolf.com) for RMAs and repairs, INCLUDING REPAIRS for defective items. REPLACEMENT products WILL ONLY BE SHIPPED AFTER THE RETURN PRODUCT IS RECEIVED FROM the customer OR AFTER an INSURANCE, with ups, usps, etc., CLAIM IS filed and completed. Returns for replacement must be 100% complete with original packaging, manuals, registration card, software, cables, wiring and accessories. Wolfcom enterprise's (asianwolf.com) Liability extends only to the amount of the invoice

LOST, stolen, or DAMAGED SHIPMENTS

Lost or stolen domestic shipments must be reported within 14 days from the day your package was shipped.lost or stolen international orders must be reported within 30 days from the day that your package was shipped . For faster processing of lost or stolen shipments, the customer has the option to do a cross-shipment on the lost, stolen, or damaged order. If your item was damaged due to shipping please contact UPS at 1-800-pick-ups.

LEGAL ISSUES/FILING A LAWSUIT

FILING A LAWSUIT OR TAKING LEGAL ACTION AGAINST wOLFCOM ENTERPRISES (asianwolf.com) IN ANY OTHER STATE than los angles county in the state of california WILL NOT BE CONSIDERED LEGITIMATE. THIS DISCLAIMER SHALL PROTECT AND GRANT WOLFCOM Enterprises (asianwolf.com) THE ABILITY TO ONLY BE TAKEN ACTION AGAINST IN THE STATE OF CALIFORNIA. bY PURCHASING THIS ITEM YOU AGREE THAT ANY LAWSUIT AGAINST US IS TO BE HELD IN LOS ANGELES, CALIFORNIA.