By purchasing our products, you agree to our policy

IF YOU DO NOT AGREE TO OUR POLICY, PLEASE PURCHASE ELSEWHERE.

Returning Shipments FOR WARRANTY:

Important! Please read: No returns or exchanges FOR WARRANTY will be accepted without an RMA NUMBER. Any merchandise returned without an RMA NUMBER will be refused and sent back to you at your expense. TO REQUEST AN RMA, SEND AN EMAIL TO TECHSUPPORT@ASIANWOLF.COM. WHEN SENDING AN RMA REQUEST, PLEASE TITLE THE SUBJECT OF YOUR EMAIL "RMA REQUEST". ALL PACKAGES SENT TO US MUST BE SENT BY UPS ONLY.

ALL SALES ARE FINAL. NO EXCEPTIONS. There are no refunds or exchanges. Products may be returned ONLY for repair or replacement, within 30 days FROM WHEN YOUR RECEIVE THEM.

If your item came with a manufacturer Warranty/Warranty Card, please pursue that avenue.

Defective items include items that are broken or not working to manufacturer's specifications. Incompatibilities are not classified as defective. Product is guaranteed to manufacturer's specifications only. Defective items include items that are broken or not working to manufacturer's specifications. Incompatibilities are not classified as defective.

Battery covers ARE COUNTED AND CHECKED FOR A PERFECT FIT PRIOR TO SHIPMENT. THERE IS NO SUCH THING AS A MISSING BATTERY COVER. BATTERY COVERS MUST BE PLACED CAREFULLY BY ALIGNING THE GROVES TO ENSURE A PERFECT FIT. DAMAGE TO BATTERY COVERS ARE CAUSED BY IMPROPER ALIGNMENT OF THE GROOVES. IF A BATTERY COVER DOES NOT FIT PROPERLY, WE WILL FIT IT FOR YOU AT YOUR COST.

Please verify quantity/condition OF YOUR ITEM and report any problems WITH IT, SUCH AS PHYSICAL DAMAGE OR AN INCORRECT ITEM, within 24 hours of delivery. IT IS THE CUSTOMER'S RESPONSIBILITY TO CHECK THE ITEM IMMEDIATELY AND REPORT A PROBLEM TO US. IF YOU ARE MISSING AN ITEM, WE WILL REVIEW OUR VIDEO FOOTAGE OF YOUR ITEM BEING PACKAGED TO DETERMINE IF ANY ITEMS WERE MISSING DURING THE PACKING STAGE. nO CLAIMS WILL BE ACCEPTED MORE THAN 24 HOURS AFTER YOU RECEIVE THE ITEM.

Shipping charges are non-refundable. SHIPPING AND HANDLING IS NON-REFUNDABLE IN ALL CIRCUMSTANCES.

Customer pays shipping BOTH WAYS when shipping to AND FROM WOLFCOM ENTERPRISES (HEREAFTER Asianwolf.com) for RMAs and repairs, INCLUDING REPAIRS for defective items. REPLACEMENT products WILL ONLY BE SHIPPED AFTER THE RETURN PRODUCT IS RECEIVED FROM the customer OR AFTER an INSURANCE, with ups, usps, etc., CLAIM IS filed and completed. Returns for replacement must be 100% complete with original packaging, manuals, registration card, software, cables, wiring and accessories.

Wolfcom enterprise's (asianwolf.com) Liability extends only to the amount of the invoice

ups & USPS shipping

We ship VIA UPS or usps at our discretion. FOR THE MAJORITY OF ALL OF OUR PACKAGES, we ship ups ground. WE usually SEND VIA USPS IF the shipping address is a P.O. Box or apo/afo. If you would like a faster shipping method, you will have to pay for the difference between the shipping methods. We are not responsible for lost, DAMAGED or stolen packages.

once your order is shipped and has left our facility, it is up to the carrier to deliver your package to you on time. this applies to all shipping options and carriers. if you are having an issue with a shipment, it must be taken up with the carrier of your package.

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Electronics, Car alarms & alarm accessories, Remotes, Mobile electronics, Stereos, Car TV's.

These items are non-refundable. There are no refunds or exchanges on these items. car alarms AND ACCESSORIES have a 12 month warranty as long as it is installed by a LEGITIMATE alarm shop by a certified technician. A $24.99 FEE WILL BE CHARGED FOR ALL WARRANTIES. Alarms AND ACCESSORIES must be installed within 30 days of receipt for the product to be under warranty. installation of an alarm OR Accessory more than 30 days after receipt voids the warranty.

Friends, electricians, mechanics, installers working out of their cars, NASA Engineers, DENTISTS, BRAIN SURGEONS, ETC. are not considered certified technicians. Self-installation or installation by anyone other than a certified technician at an legitimate alarm shop voids all warranties. Self installation will almost always result in problems/damage. Its better to spend a few dollars more to have it done right the first time. no tech support is provided for self-installations. If you plan to install this alarm yourself, a SELF-Installation WARRANTY may be purchased for $44.99 at the time the order is placed.

Products may ONLY be returned for repair or replacement within 12 Months. Asianwolf.com will repair or replace at our discretion.

the Warranty does not cover car alarms, car audio and car electronic items damaged by alterations or installation. It does not cover products mishandled, misused, neglected, abused, water damaged or with removed/altered serial numbers. PROOF OF PURCHASE WILL BE REQUIRED FOR WARRANTY SERVICE OF Our PRODUCTS as well as THE ORIGINAL INSTALLATION RECEIPT from the installing professional alarm shop.

This warranty does not cover the expense of removal or reinstallation of the main unit or any damage to the vehicle including the vehicle's electrical system. asianwolf.COM warranties the alarm product only and THE warranty IS limited to the repair or replacement of the product.

our car alarms are compatible with every vehicle on the road today. Car alarms, alarm accessories, Mobile electronics, Stereos, Car TV's, must be installed by an Alarm/Stereo shop and must include an installation invoice with name and phone number of the Alarm/Stereo shop.

aLARM REMOTES

Due to the nature and daily handling of alarm remotes, THERE IS NO WARRANTY.. REMOTE CONTROLS ARE NOT COVERED DUE TO EVERYDAY WEAR AND TEAR (SUCH AS BEING THROWN AROUND AND OR DROPPED).

AUTO SECURITY TRANSMITTING RANGE

RANGE IS ALWAYS BASED ON POINT-TO-POINT LINE OF SIGHT FROM CAR TO REMOTE. LIKE ANY TYPE OF TRANSMITTING DEVICE THAT RANGE IS MOST EFFECTIVE IN IDEAL CONDITIONS SUCH AS AN OPEN AREA WITH NO OBSTRUCTIONS. RANGE IS BASED ON PROPER PROFESSIONAL INSTALLATION, PLACEMENT OF THE ANTENNA, AND POINT-TO-POINT LINE OF SIGHT TRANSMISSION FROM UNIT TO RECEIVER.

ELEMENTS SUCH AS BUILDINGS, WEATHER, POWER LINES, TERRAIN, HILLS, MOUNTAINS AND SO ON WILL ALWAYS HAVE AN EFFECT ON OPERATING RANGE. ASIANWOLF.COM DOES NOT GUARANTEE RANGE AS THERE ARE MANY FACTORS THAT AFFECT WORKING RANGE. SINCE THIS SYSTEM WORKS ON AN FM/FSK FREQUENCY, ITS RANGE WILL STILL BE MUCH MORE THAN TODAY'S STANDARD ALARM SYSTEMS.

ADDITIONAL WARRANTIES

WE OFFER AN OPTIONAL LIFETIME WARRANTY ON OUR ALARMS WHICH CAN BE PURCHASED ONLY AT THE TIME OF THE ORIGINAL SALE FOR ADDITIONAL $20. THIS WARRANTY COVERS THE ENTIRE ALARM SYSTEM EXCEPT THE REMOTE CONTROLS. . THE LIFETIME WARRANTY COVERS THE BRAIN OF THE ALARM, WIRING HARNESSES, THE ANTENNA, AND THE SIREN ONLY. THIS WARRANTY IS FOR DEFECTIVE ITEMS ONLY. PHYSICAL DAMAGE, TAMPERING, ABUSE, ETC. VOIDS THE WARRANTY. ADDITIONAL ALARM ACCESSORIES (RADAR PROXIMITY MOTION SENSORS, TILT SENSORS, DOOR LOCK RELAY MODULES, WINDOW MODULES, ETC.) ARE NOT COVERED BY THE LIFETIME WARRANTY.

WE OFFER AN OPTIONAL SELF-INSTALLATION WARRANTY WHICH CAN BE PURCHASED ONLY AT THE TIME OF THE ORIGINAL SALE FOR AN ADDITIONAL $45. THIS WARRANTY COVERS ANY ERRORS, MISTAKES OR BURN-OUTS THAT MAY OCCUR TO THE ALARM DURING DURING INSTALLATION. THIS WARRANTY IN NO WAY COVERS DAMAGE TO THE VEHICLE OR OTHER PROPERTY. THIS WARRANTY DOES NOT INCLUDE ANY EXPENSES INCURRED TO HAVE THE ALARM INSTALLED/REMOVED BY AN ALARM SHOP, DEALERSHIP, ETC.

IF YOU CHOOSE TO PURCHASE BOTH LIFETIME AND SELF-INSTALL WARRANTIES, THEY CAN BE PURCHASED AS A COMBO PACKAGE FOR $59.99 AT THE TIME OF THE ORIGINAL SALE.

GADGETS, SPY CAMERAS, VOICE CHANGERS, DVR SYSTEMS, SURVEILLANCE SYSTEMS, DVR CARDS, dvr computer systems, ETC.

All OF THE ABOVE products are special ordered by the person ordering and are NOT subject to cancellation. Due to the nature of our product line, SUCH AS some items may be used once and no longer needed.

There is a 45 days replacement warranty on our spy cameras and dvr computer systems. If the camera, camera receiver, or dvr system fails to function properly DURING THE FIRST 45 DAYS, we will replace it providing the units were not dropped, abused, opened, tampered with OR incorrect adapters used. software is not covered under the warranty. ONLY HARDWARE IS UNDER WARRANTY. misuse of the product or not following the included instructions voids THE warranty. asianwolf technicians, based on the inspection of the returned product, WILL DETERMINE whether your warranty CLAIM is valid.

Asianwolf offerS an extended one year warranty ON DVR SYSTEMS for an additional charge of $299.99. you will need to purchase this additional warranty at the time of ordering or within seven days of receiving the product. you can add this feature by calling 323-962-1061. Shipping Charges to and from Asianwolf.com are not refundable. Any return must be authorized.

***CAMERA MICROPHONES ARE DELICATE AND MUST BE HANDLED WITH CARE. EACH CAMERA IS CHECKED BEFORE SHIPMENT TO INSURE THAT THE MICROPHONE IS INTACT AND FUNCTIONING. CAMERA MICROPHONES WILL BECOME DAMAGED OR BREAK OFF IF HANDLED ROUGHLY OR PULLED ON. DAMAGE TO THE CAMERA MICROPHONE IS NOT COVERED UNDER WARRANTY DUE TO IT'S FRAGILITY. NO WARRANTY CLAIMS FOR THE CAMERA MICROPHONE WILL BE ACCEPTED. NO EXCEPTIONS.

DVR CARDS: ALL SALES ARE FINAL! THERE ARE NO REFUNDS ON DVR CARDS. ALL DVR CARDS ARE INSPECTED BEFORE SHIPMENT. ASIANWOLF STANDS BEHIND OUR PRODUCTS AND ALL DVR CARDS ARE UNDER WARRANTY FOR 45 DAYS FROM RECEIPT. COMPUTER INCOMPATIBILITIES, CORRUPT FILES, UNHEALTHY COMPUTERS AND COMPUTERS THAT DO NOT MEET THE MINIMUM SYSTEM REQUIREMENTS ARE NOT THE RESPONSIBILITY OF ASIANWOLF. IF THERE IS A PROBLEM GETTING THE CARD TO WORK AND YOU THINK IT IS DEFECTIVE, WE WILL REPLACE IT FOR YOU. YOU PAY SHIPPING TO US AND WE WILL PAY FOR SHIPPING BACK TO YOU. IF AFTER A SECOND CARD STILL DOES NOT WORK, THEN ITS IS OBVIOUSLY NOT THE CARD BUT YOUR PC THAT IS THE PROBLEM AND A SECOND RMA FOR ANOTHER REPLACEMENT WILL BE DENIED. WE SHOULD ALSO NOTE THAT THERE ARE INSTANCES WHEN A PERSONS INCOMPETENCE WILL BE THE REASON A DVR CARD WILL NOT WORK. EITHER THE PERSON DOES NOT KNOW HOW TO READ, FOLLOW DIRECTIONS, USE A COMPUTER, OR POSSESS BASIC COMMON SENSE. WE ARE NOT RESPONSIBLE FOR THAT. DUE TO THE VERY LOW COST OF OUR PRODUCTS, THERE IS NO TECHNICAL SUPPORT. PLEASE UNDERSTAND THAT IF WE WERE TO OFFER TECH SUPPORT, THE PRICE FOR OUR PRODUCTS WILL BE TRIPLED TO COVER COSTS AND TO STILL MAKE A SMALL PROFIT. YOU PURCHASE FROM US BECAUSE OF OUR LOW PRICE AND WITH THE UNDERSTANDING THAT NO TECHNICAL SUPPORT IS PROMISED.

Bluetooth sunglasses are FRAGILE and should be treated with delicate care. asianwolf.com is not responsible for damage due to physical abuse. PHYSICAL DAMAGE such as broken frames or cracked lenses on a pair of bluetooth sunglasses is not covered.

PROMOTIONS/SALES/EVENTS

PROMOTIONAL EVENTS, SALES AND/OR E-MAIL PROMOTION PRICING IS AVAILABLE FOR PURCHASES MADE WITHIN THE TIME FRAME LISTED. DO NOT ASK FOR A REFUND OF THE DIFFERENCE OR ASK TO ACQUIRE A REFUND SO THAT YOU MAY REPURCHASE AN ITEM AT THE DISCOUNTED COST. REMEMBER: ALL SALES ARE FINAL! WE RESERVE THE RIGHT TO CHANGE THE PRICING BACK TO REGULAR RETAIL AT ANY GIVEN TIME BASED ON AVAILABLE QUANTITIES, REGARDLESS OF THE PRICE LISTED ON OUR WEBSITE.

RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBERS POLICY)

ALL RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. PACKAGES RETURNED WITHOUT AN RMA NUMBER WILL NOT BE ACCEPTED. NO EXCEPTIONS. RMA NUMBERS ARE GIVEN BY TECHNICAL SUPPORT VIA EMAIL. SALES REPRESENTATIVES DO NOT HAVE AUTHORIZATION TO GIVE RMA NUMBERS. TO REQUEST AN RMA, SEND AN EMAIL TO TECHSUPPORT@ASIANWOLF.COM. WHEN SENDING AN RMA REQUEST, PLEASE TITLE THE SUBJECT OF YOUR EMAIL "RMA REQUEST".

YOU MAY BE ASKED TO SEND ADDITIONAL DOCUMENTATION REGARDING YOUR RMA REQUEST. WE RESERVE THE RIGHT TO REJECT ANY RMA REQUEST. WE WILL ONLY GIVE RMA NUMBERS FOR DEFECTIVE ITEMS OR ITEMS NOT WORKING TO MANUFACTURERS SPECIFICATIONS.

RMA NUMBERS ARE ONLY VALID FOR 10 CALENDAR DAYS FROM THE DATE OF ISSUANCE. IF YOUR PACKAGE IS RECEIVED AFTER THE 10 DAY TIME PERIOD, YOUR PACKAGE WILL BE REJECTED AND SENT BACK AT YOUR EXPENSE. AFTER THE 10 DAY TIME PERIOD, A SECOND RMA NUMBER WILL NOT BE ISSUED.

WHEN YOU ARE ISSUED AN RMA NUMBER, YOUR PACKAGE HAS TO BE SENT BACK TO US WITH THE FOLLOWING CONDITIONS:

1) ITEM MUST BE PACKAGED AND BACK IN ORIGINAL OR EQUIVALENT PACKAGING, WRAPPING MATERIALS, ETC.

2) A COPY OF THE ORIGINAL INVOICE MUST BE INCLUDED WITH YOUR PACKAGE AND THE RMA NUMBER WRITTEN ON THE ACTUAL INVOICE.

3) car alarms: YOU MUST INCLUDE the original INSTALLATION RECEIPT, BUSINESS CARD AND COMPANY LETTER HEAD of THE professional ALARM SHOP THAT installed your unit.

4) car alarms: PLEASE INCLUDE A CHECK OR MONEY ORDER for $24.99

5) DVR SYSTEMS: PLEASE INCLUDE A CHECK OR MONEY ORDER for $49.99.

5) THE RMA number must be written clearly IN BIG, BLACK, BOLD LETTERING ON THE OUTSIDE OF THE box. PACKAGES RETURNED WITHOUT AN RMA NUMBER WILL NOT BE ACCEPTED.

6) SEND YOUR RMA BY MEANS OF THE UNITED PARCEL SERVICE (UPS) ONLY.

7) YOU MUST PROVIDE US WITH A TRACKING NUMBER VIA EMAIL after shipment.

ASIANWOLF.COM IS NOT LIABLE FOR ANY INCIDENTS INCURRED DURING SHIPMENT INCLUDING BUT NOT LIMITED TO: DAMage TO THE ITEM, LOSS OF THE ITEM, THEFT etc., DURING TRANSIT. WE RECOMMEND YOU PURCHASE SHIPPING INSURANCE FOR YOUR PACKAGE. WHEN WE RECEIVE YOUR ITEM, WOLFCOM ENTERPRISES (ASIANWOLF.COM) RESERVES THE RIGHT NOT TO REPAIR ANY PRODUCT(S) UNTIL APPROPRIATE COMPONENTS ARE AVAILABLE OR, IF UPON INSPECTION OF THE ITEM, THE PRODUCT IS DEEMED TO BE TAMPERED with, abused, etc.

 

TRANSMITTERS

OPERATING RANGE OF OUR TRANSMITTERS ARE BASED ON POINT-TO-POINT LINES OF SIGHT WITH NO INTERFERENCE BECAUSE OUR TRANSMITTERS WORK ON 2.4 GHZ. THEY MAY RECEIVE INTERFERENCE FROM CORDLESS PHONES, WIRELESS INTERNET, POWER LINES, OTHER WIRELESS CAMERAS, ENVIRONMENTAL CONDITIONS, ETC. WHEN USED INDOORS, MULTIPLE WALLS, THICKNESS OF WALLS OR TYPES OF WALLS WILL BE A FACTOR IN TRANSMISSION RANGE. BECAUSE THE WORLD WE LIVE IN TODAY IS POLLUTED WITH A LARGE ARRAY OF FREQUENCIES, OR INTERFERENCE, ASIANWOLF.COM DOES NOT GUARANTEE OPERATING RANGE AS RESULTS MAY VARY FROM PLACE TO PLACE. POOR RANGE DOES NOT CONSTITUTE A DEFECTIVE PRODUCT, NOR IS IT GROUNDS FOR A RETURN; HOWEVER, WE DO STAND BEHIND OUR PRODUCT AND ARE WILLING TO EXCHANGE THE PRODUCT FOR A WORKING ONE IF A DEFECTION OF THE PRODUCT IS SUSPECTED.

IMAGE / CAMERA QUALITY

BECAUSE EVERYONE HAS THEIR OWN PERCEPTION OF IMAGE QUALITY (FOR EXAMPLE, ONE CUSTOMER COULD FIND A VIDEO IMAGE TO BE POOR WHILE ANOTHER CUSTOMER MAY FIND IT TO BE EXCEPTIONAL) , DISSATISFACTION BY THE QUALITY OF THE VIDEO IMAGE FROM OUR CAMERAS IS NOT GROUNDS FOR A REFUND. BEFORE COMMITTING TO A PURCHASE, PLEASE EDUCATE YOURSELF OF THE SPECIFICATIONS OF OUR CAMERAS. CAMERAS AT 380 LINES WILL BE CONSIDERED GOOD ENOUGH TO SEE A VIDEO IMAGE IN LIGHTED CONDITIONS, WHEREAS PICTURE QUALITY OF CAMERAS AT 420 LINES AND UP ARE THE STANDARD-USED IN MOST IN THE CCTV INDUSTRY.  

TECHSUPPORT

DUE TO THE VERY LOW COST OF OUR PRODUCTS, THERE IS NO TECHNICAL SUPPORT. PLEASE UNDERSTAND THAT IF WE WERE TO OFFER TECH SUPPORT, THE PRICE FOR OUR PRODUCTS WILL BE TRIPLED TO COVER COSTS AND TO STILL MAKE A SMALL PROFIT. YOU PURCHASE FROM US BECAUSE OF OUR LOW PRICE AND WITH THE UNDERSTANDING THAT NO TECHNICAL SUPPORT IS PROMISED.

SHIPPING

If it becomes necessary to send the product or any defective part to ASIANWOLF.COM, the product must be shipped in its original carton or equivalent carton, fully insured, with shipping charges prepaid via UPS. ASIANWOLF.COM will not assume any responsibility for any loss or damage Incurred in shipping.

Shipping charges are non-refundable. SHIPPING AND HANDLING IS NON-REFUNDABLE IN ALL CIRCUMSTANCES.

Customer pays shipping BOTH WAYS when shipping to AND FROM WOLFCOM ENTERPRISES (HEREAFTER Asianwolf.com) for RMAs and repairs, INCLUDING REPAIRS for defective items. REPLACEMENT products WILL ONLY BE SHIPPED AFTER THE RETURN PRODUCT IS RECEIVED FROM the customer OR AFTER an INSURANCE, with ups, usps, etc., CLAIM IS filed and completed. Returns for replacement must be 100% complete with original packaging, manuals, registration card, software, cables, wiring and accessories.

Wolfcom enterprise's (asianwolf.com) Liability extends only to the amount of the invoice

LEGAL ISSUES/FILING A LAWSUIT

FILING A LAWSUIT OR TAKING LEGAL ACTION AGAINST wOLFCOM ENTERPRISES (asianwolf.com) IN ANY OTHER STATE than los angles county in the state of california WILL NOT BE CONSIDERED LEGITIMATE. THIS DISCLAIMER SHALL PROTECT AND GRANT WOLFCOM Enterprises (asianwolf.com) THE ABILITY TO ONLY BE TAKEN ACTION AGAINST IN THE STATE OF CALIFORNIA.

LOST, stolen, or DAMAGED SHIPMENTS
Lost or stolen domestic shipments must be reported within 14 days from the day your package was shipped.

lost or stolen international orders must be reported within 30 days from the day that your package was shipped . For faster processing of lost or stolen shipments, the customer has the option to do a cross-shipment on the lost, stolen, or damaged order. If your item was damaged due to shipping please contact UPS at 1-800-pick-ups.

 

CANCELLATION OF ORDER

Orders placed cannot be cancelled once it has been Shipped. cancellation of any order that has not yet been shipped is subjected to a 15% cancellation fee.

PAINTBALL disclaimer: