| - Frequently Asked Questions
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Frequently Asked Questions
Shipping questions:
Payment Questions:
Other Questions:
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Question: How do I view the status of an order placed?
Answer: Click on the "My Account Link" and there will be an order status link, where you can see the status of your order, view order history, print invoices, and more. It generally takes 1 - 2 business days for orders to process and ship out from our warehouse.
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Question. How long will it take to receive my item(s)?
Answer: 98% of all orders ship in 1 - 2 business days. If there is a delay with your order, you would receive an e-mail right away. Since we stock all our items, there is almost no chance that your order ill be delayed more than an extra day or 2.
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Question: How much is shipping ?
Answer: The shipping price for each item is based on the actual weight of the item. The shipping price will be displayed on the item page of each item we sell. For multiple item purchases, that is the next answer below this one.
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Question: Do you combined shipping?
Answer: Yes, we combined shipping if you order more than 1 item. You will save 6.00 off the fixed shipping price of each additional item after the first.
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Question: Do you ship internationally?
Answer: We currently ship to the US, Canada and United Kingdom only. For UK and Canada orders you will receive lightning quick DHL air delivery (Normally 2 day delivery).
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Question: What shipping methods are available?
Answer: The standard shipping method for US orders is through fedex ground. For an additional fee, you can select 2 day air, or overnight shipping. During checkout, you can change the shipping method.
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Question: Do you E-mail tracking numbers?
Answer: Yes, as soon as your order ships out, we will e-mail you the tracking number. The tracking number will also be displayed, on your "order status page".
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Question: What payment methods do you accept?
Answer: We accept Credit Cards and Paypal.
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Question: Can you ship to an address different than my billing address?
Answer: We can ship to a different address than the billing address of your credit card for most orders under $200.00. For higher value orders, you will need to call the issuing bank of the credit or debit card and add the shipping address you want us to ship the item to as an "Alternate shipping address" on your account. E-mail or call us after doing so and we will process the order.
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Question: Will I have to pay sales tax on my order?
Answer: There is no sales tax on your order, unless you are located in New York. This is one of the many advantages of shopping with us.
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Question: How do I place an order from your website?
Answer: When you are viewing the page of a product you wish to order, just click on the "add to cart" button, select the quantity you want to purchase. You can view your cart any time, by clicking on "view cart" on the top right of the page. You can add all the items you wish to order, and then hit continue to proceed to our checkout.
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Question. What is your return policy?
Answer:
At Audiosavings, we strongly believe in customer satisfaction and therefore
offer a friendly return policy.
You may return items to Audiosavings within 30 DAYS of purchase.
Warranty Repair Period is listed in each items listing and on average is 1 Year.
Prior to returning merchandise to us you must request a Return Merchandise
Authorization Number (RMA#). The RMA# will be valid for 15 days from the date it
was issued.
Defective items
We will replace a defective unit with the same unit within the 30 day
period. If for any reason you prefer to exchange your item for a different
product, we will issue a store credit for the full price of the item, minus the
outgoing shipping costs that were paid to ship the original item to you. Refunds
are also available during the initial 30 day period. Refunds are subject to a
10% processing fee and a deduction of the outgoing shipping costs from the total
refund amount. If you prefer that we simply replace the item, then there will be
no fee charged.
Exchanges for different items
If you purchase an item and for any reason want to exchange it for a
different product, we are happy to help you do so as long as you contact us
within 30 days from the original date of purchase. If the returned item is brand
new and still factory sealed, we will issue a store credit for the full price of
the item, minus the outgoing shipping costs that were paid to get the original
item to you. If the item comes back to us in used or open box condition, there
will be in addition to the shipping charges, a 10% processing fee deducted from
the issued store credit. (When items are returned that can no longer be sold as
brand new, we must then sell them at a significantly cheaper price, therefore we
must charge a 10% processing fee for open box return items).
Refunds
Refunds are available within 30 days of the original date of purchase. All
refunds will have a 10% processing fee assessed, and the outgoing shipping costs
that were paid will also be deducted from the refund total. Please remember, if
you choose to exchange the item, and the returned item is still factory sealed,
there will be NO processing fee assessed.
Replacement/Processing Time
We work hard to process returns as quickly as possible. Your replacement or
refund will process within 4 business days of when we receive the item and
inspect it at our store. We can only exchange items after we’ve received the
returned items.
NOTE: If you need the item sooner, you may choose to do an advanced exchange;
wherein you would place a new order for the item, and send back the item you
wish to exchange for a full refund with no processing fee, as long as all
included pieces and accessories are received with the returned item.
Return shipping
We will cover all outgoing shipping costs incurred to ship the newly
exchanged item to you. The return shipping costs required to ship the item back
to our store, are always paid by the customer.
Past 30 days
If the product develops a defect past the first 30 days, we will send you
the necessary warranty information to get the item repaired or exchanged
(depending on the manufacturer). If any customer has any issue processing a
warranty with a manufacturer, we will get involved and do our best to make sure
your item gets serviced.
Return Exceptions
While we always do our best to take back any and all returns, there are a
few exceptions of items that cannot be returned to our store due to the fact
that the manufacturers will not accept these items back from us. The following
are examples of items that cannot be returned:
Items with physical damage un-related to shipping, i.e., cracked or broken items
are not covered under warranty. In the case that you receive an item that has
physical damage that occurred during shipping, please notify us within 48 hours
of when you received the item, and you will be taken care of immediately.
You MUST notify us within 48 hours if you receive an item that was damaged
during shipping.
Software that has already been registered or installed cannot be returned
Blown speakers or subwoofers that have burned voice coils or punctured holes are
not supposed to be covered under warranty, but we will still do our best to help
you get coverage.
We will always do our best to warranty your product!
Process for returning items
In order to best serve you please follow the instructions below:
Please email us at ebay@audiosavings.com with
Your eBay user ID
Item code / model #
Condition of the item (ex: Brand New Sealed, Open Box NEW, Used, Defective)
The reason for your return
Please indicate whether you would like an exchange, store credit or a refund.
We will supply you with a reference number (RMA #) to put on the package which
will ensure quick processing of your return. All returns require a RMA# to be
returned back to our facility. We will promptly reply back with helpful
instructions on how to return the product.
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