Frequently Asked Questions (FAQ)

Shipping questions:

• How do I view the status of an order placed?
• How long will it take to receive my item(s)?
• How much is shipping
• Do you combined shipping on multiple items?
• Do you ship internationally?
• What shipping methods are available?
• Do you e-mail tracking numbers?

Payment Questions:

• What payment methods do you accept?
• Can you ship to an address different than my billing address?
• Will I have to pay taxes on my order?

Other Questions:

• How do I place an order from your website?
• What is your return policy?
• What do I do if I receive a defective item ?

Question: How do I view the status of an order placed?

        Answer: Click on the "My Account Link" and there will be an order status link, where you can see the status of your order, view order history, print invoices, and more.  It generally takes 1 - 2 business days for orders to process and ship out from our warehouse.

Question. How long will it take to receive my item(s)?

        Answer: 98% of all orders ship in 1 - 2 business days.  If there is a delay with your order, you would receive an e-mail right away.  Since we stock all our items, there is almost no chance that your order will be delayed more than an extra day or 2.

Question: How much is shipping ?

        Answer:  The shipping price for each item is based on the actual weight of the item.  The shipping price will be displayed on the item page of each item we sell.  For multiple item purchases, that is the next answer below this one.

Question: Do you combined shipping ?

        Answer: Yes, we combined shipping if you order more than 1 item.  You will save 6.00 off the fixed shipping price of each additional item after the first.

Question: Do you ship internationally?

        Answer: We currently ship to the US,  Canada and United Kingdom only.  For UK and Canada orders you will receive lightning quick DHL air delivery (Normally 2 day delivery).

Question: What shipping methods  are the available?

        Answer:  The standard shipping method for US orders is through fedex ground.  For an additional fee, you can select 2 day air, or overnight shipping.  During checkout, you can change the shipping method. 

Question:  Do you E-mail tracking number ?

        Answer: Yes, as soon as your order ships out, we will e-mail you the tracking number.  The tracking number will also be displayed, on your "order status page".

Question:  What payment methods do you accept?

        Answer: We accept Credit Cards, Paypal, Money Orders, Checks, Bidpay, Western Union

Question:  Can you ship to an address different than my billing address?

        Answer: We can ship to a different address than the billing address of your credit card for most orders under $200.00.  For higher value orders, you will need to call the issuing bank of the credit or debit card and add the shipping address you want us to ship the item to as an "Alternate shipping address" on your account.  E-mail or call us after doing so and we will process the order.

Question:  Will I have to pay sales tax on my order?

        Answer:  There is no sales tax on your order, unless you are located in New York.  This is one of the many advantages of shopping with us.

Question:  How do I place an order from your website?

    Answer:  When you are viewing the page of a product you wish to order, just click on the "add to cart" button, select the quantity you want to purchase.  You can view your cart any time, by clicking on "view cart" on the top right of the page.  You can add all the items you wish to order, and then hit continue to proceed to our checkout.

Question. What is your return  policy?

        Answer:

What do I do if I receive a defective item ?

You must e-mail us  (ebay@audiosavings.com) and we will respond right away with warranty/exchange information.