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Q: |
Can I get my order faster? |
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A: |
We do offer Next Day and Second Day Air
shipping through UPS. The prices may vary from order to
order, you can contact us at esales@abacus24-7.com or
1866-787-1223 about the exact price for your purchase. |
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Q: |
What forms of payment do you accept? |
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A: |
We accept Visa, MasterCard, Discover and
American Express Credit Cards. We also accept all debit and
bank cards with the Visa or MasterCard logo on it. Also, we
accept PayPal payments for all orders, as well as money
orders and personal checks. For any further information,
feel free to contact us. |
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Q: |
I received my ink cartridges, but my printer model is
not listed on the cartridge's box. Is it compatible? |
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A: |
With many of our compatible cartridges,
especially Epson and Canon ink cartridges, there may be up
to 50 printer models that the cartridges are compatible
with. Since the boxes that the cartridges come in have
limited room for descriptions, sometimes they are not able
to list every printer model. If you want to make sure, feel
free to contact us. |
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Q: |
Will I be able to track my order once it has been
shipped? |
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A: |
Once your order has been shipped you
will receive an e-mail with a UPS or a USPS tracking number
provided. |
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Q: |
Where is your office located? Do you offer local pickup? |
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A: |
Abacus24/7 is located in Phoenix,
Arizona. Unfortunately, we are registered for online sale
only, and we don’t offer local pickup at our office at the
moment. |
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Q: |
Are your cartridges brand name ones? |
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A: |
The cartridges that we offer are not
brand name ones. The majority of the products we offer are
generic ( compatible ) and remanufactured ones. We do offer
some OEM products, and they are clearly marked as such. |
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Q: |
What is your return policy and how do I return something
to you? |
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A: |
If you have any problems with a product
purchased from us, you may contact our customer service for
assistance, and if needed, you will receive further
instructions for return of the product. We do offer a full 1
year warranty against malfunctions or defects. You can
contact us at esales@abacus24-7.com or call us toll free at
1866-787-1223 |
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