| Q: How much do you charge for Shipping and Handling and do you combine shipping on multiple purchases? |
| A: Yes, we do combine shipping on multiple auctions. Base shipping is $5.99 and then it's only $0.99 for each additional item. If you have purchased multiple auctions, all you need to do is make sure not to complete the checkout until all the auctions you purchased are over. Once they are, you will receive notification emails from us for all of them. After that you can simply follow the checkout instructions from the emails, or go to our checkout at: www.AbacusCheckout.com. |
| Q: Do you ship internationally? |
| A: Currently, AbacusInk only ships within US and to Canada. We do additionally ship to AE, APO, AP, or FPO addresses at the customer's risk. |
| Q: How long will I have to wait until I receive my order? |
| A: All orders are typically processed within 24 hours of the payment, if there are no issues. After an order is processed, it typically takes 1 - 5 business days for the delivery, depending on the location where the package is being shipped. |
| Q: How will my order be shipped? |
| A: All orders are shipped either by USPS or UPS, at our discretion. This usually depends on the value of the order, the weight or the location to which the order is being shipped. |
| Q: Can I get my order faster? |
| A: We do offer Next Day and Second Day Air Shipping through UPS. The prices vary from order to order. If you need to get your order faster, please contact us and we'll give you the exact price. |
| Q: Will I be able to track my order once it's shipped? |
| A: Yes. All orders that we ship get a USPS Delivery Confirmation Number or a UPS Tracking Number. Please note that USPS will only notify of the actual delivery, not the progress of the package. After your order is shipped, you will receive an email with the tracking number of your order. |
| Q: What forms of payment do you accept? |
| A: We accept PayPal and Credit Card payments. We also accept all debit cards with the VISA or MasterCard logo on them. If you need more specific information, please feel free to contact us. |
| Q: What is your return policy and how do I return something to you? |
| A: If you have a problem with your order, you can contact our Customer Service Department 24 / 7 ! We will assist with any issues and replace or refund your purchase if needed. Please note that all orders must be returned before a refund or replacement is issued. Please do not return any items before contacting us and obtaining an RMA number. Any orders returned without an RMA number will not be eligible for a refund or replacement. All our items carry a full 1 year guarantee. |
| Q: I received my ink cartridges, but my printer model is not listed on the cartridge boxes. Are they compatible? |
| A: With many of our compatible cartridges, especially Epson and Canon ink cartridges, there may be up to 50 printer models that the cartridges are compatible with. Since the boxes that the cartridges come in have limited room for descriptions, sometimes not every printer model is listed. However, if the auction states that the cartridge is compatible, everything should be in order. If you want to make sure, feel free to contact us. |
| Q: Are your cartridges brand name ones? |
| A: Cartridges and toners we sell are not brand name ones ( OEM ). The majority of the products that we sell are the highest quality generic ( compatible ) or remanufactured products. We do offer some OEM products which are clearly marked as OEM. |
| Q: Where is your office located? Do you offer local pickup? |
| A: AbacusInk is located in Phoenix, Arizona. Since we are registered for online sale only, we do not offer local pickup. |
| Q: If I need to contact you, how do I reach you? |
| A: Our Customer Service Department is open 24 hours, 7 days a week ! You can email us at any time at: abacusink@abacus24-7.com. We reply to the majority of emails within 2-4 hours. If you haven't received a reply from us for a longer period of time, please check your Spam mail. We always answer customers' emails ! Additionally, you can call us toll free at: 1866-787-1223. |
| Thank you again for your business ! |
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