|Here is an outline of our returns Policy. Contact us for more details if required.|
Items can be returned for a refund within 7 days of receipt of goods or an exchange within 30 days of receipt of goods provided they are returned in the original packaging, are complete and in 'as new' condition. While in possession of the items you are under a statutory duty (Distance Selling Regulations) to take ‘reasonable care’ of them. This entitles you to open the box to inspect the contents, and try out the product in a way that would be considered reasonable within a shop environment. We reserve the right to take action under the Distance Selling Regulations if reasonable care is not taken
If you wish to return an item, then please call us on +44 (0)1202 597180 (option 3) or complete the form at www.absolutemusic.co.uk/returns in order that we know to expect the item back. Please make sure that you use an insured delivery service as we cannot accept responsibility for items that are lost or damaged on the way back to us. Alternatively, we can arrange collection with our courier, although this service is chargeable.
We regret that we cannot accept cancellations of contracts for the purchase of software products or hardware that includes software as part of the package, video or audio content in the form of CD's or DVD's where the item has been unsealed or bespoke items such as build-to-order flightcases. Items indicated on the site as 'ordered on request' are not subject to our 30 day return policy and will not be refunded or exchanged after the initial 7 day period.
• Faulty Items within 30 days of purchase:
Should you be unfortunate enough to receive a faulty item or the product develops a fault within 30 days, we will be happy to arrange to have this item collected at our expense and either repaired, exchanged or refunded depending on your preference.
• Faulty Items outside 30 (within 365 days) of purchase:
Should your purchase develop a fault after 30 days (but within 365 days) from date of receipt we will be happy to help facilitate any warranty repairs necessary subject to the terms and conditions below. We will be happy to arrange collection at our cost (within the UK) or your cost (outside of the UK) and we may choose to send the item to the manufacturer or repair in our own service centre. If the repair is uneconomical we reserve the right to offer an exchange or refund at our discretion. We will only take responsibility for collection costs from the original country that the item was delivered to. If the item has been exported then we will not cover any additional costs of collection and/or delivery.
• Faulty Items outside 365 days (within 1095 days) of purchase:
Should your purchase develop a fault after 365 days (but within 1095 days) from date of receipt we will be happy to cover the full cost of repairs subject to the conditions below. This will not include any carriage charges, however we can arrange for our courier to collect and deliver at a cost of £15 in each direction (within the UK) or the current courier rate at the time (outside of the UK). If a repair is considered by us to be uneconomical then we reserve the right to replace with an equivalent unit or to offer store credit to the used value of the faulty item at the time of the fault being reported. When deciding the value of the item we will apply discount taking into account the amount of usage you’ve had (‘recision’), its current physical condition as well as any contributory negligence that may have caused the fault. The fault must be reported to us within 60 days of its discovery.
• Pre-owned and Ex-display items:
Pre-owned and ex-display items are subject to the same level of service as new items during the first 30 days. Pre-owned items then continue to be covered for a further 60 days and ex-display items for a further 335 days after which time our guarantee for these products ends. This does not affect your statutory rights.
• Conditions of our 365 day / 1095 day warranty:
In order to qualify for our warranty service, the following conditions must be satisfied:
The product must not have been modified in any way other than the replacement of components considered to be of a consumable nature (e.g. guitar strings).
Reasonable care must have been taken of the product at all times. (e.g. guitars must have been kept in cases or suspended safely and must not have been subject to humidity changes which could cause damage to the wood)
We do not cover guitar finishes beyond that which would otherwise be covered by the manufacturer. If in doubt please contact us before buying as this may vary depending on manufacturer. All guitars while in our care are kept in a carefully controlled environment.
The fault must not have occurred due to a fault in any other product or accessories used in conjunction with it.
To avoid confusion, cosmetic or accidental damage is not covered under any circumstance. Faults caused due to neglect are also not covered.
The product must have been used correctly at all time in accordance with the manual. If no manual was supplied with the product, it is your responsibility to obtain one either digitally or by contacting us.
The product must not be one that is considered to be a consumable or perishable item.
Any parts or products replaced by us during a warranty repair or replacement become property of Absolute Music Solutions.
Please also note that all items are supplied as UK-ready. We cannot be responsible for use of items outside the UK or any damage that may occur as a result if this. If in doubt, please check that it will work with your country's supplied voltage before purchase. You may also need a power plug convertor.
Please note that our technical support lines are open: Monday-Friday 10am-6pm
Returns Department Address:
Absolute Music Solutions.
Unit 5 Knighton Heath Industrial Estate
855 Ringwood Road.
Tel: 01202 597180 (option 3)