When will you leave me feedback?
I work very hard to provide a great customer service and to be fair and honest. I will promise you to leave feedback after I receive your feedback.
What is the difference between "Stretched Canvas" and "Unstretched Canvas"?
"Stretched Canvas" is where the canvas wraps around the sides, stretcher bar or strainer bars, and no frame is needed, just hang it.
"Unstretched Canvas" is where the stretcher bar or strainer bars are missing and the artwork needs to either be stretched or framed in other to be hung.
What kind of Varnish do you use?
I usually apply glossy varnish. However, if you prefer a different kind, such as; satin or matte, I will gladly apply the one you like. Please make sure you let me know either before you purchase the item or immediately after you make the payment. If you have any question, contact me any time.
How long does it take to get my artwork?
Item will be shipped 1-3 business days after payment is received and cleared by Paypal. It takes aprox. 5-10 days for domestic shipping and 10-15 days plus your local custom's time for international shipping depending on destination. Please make sure your shipping address in PayPal is correct.
Do you ship to other countries?
Yes, Worldwide. International buyers, including UK, Puerto Rico, Alaska and Hawaii, please contact me for a quote before bidding/buying. PO Box, APO, FPO or DPO not accepted. I am not responsible for shipping delays or omissions caused by the carrier or your country's customs. Buyer pays for taxes and duties.
What medium do you use to create your paintings?
I mostly use acrylics and sometimes pastels and oil paints (professional grade). Other mediums like molding or modeling pastes and gels are also applied to some of my artwork. I use high gloss varnish to protect the paintings for years. Some amount of mineral spirits, turpentine or turpenoid can be found on my paintings. If you are allergic to any of these mediums and/or solvents, please contact us before purchasing the artwork.
Are the borders of the original artwork painted?
All Paintings have painted borders. Sometimes the painting continues on the sides of the canvas and in other cases the borders are painted with a specific color like black or dark brown, depending on the artwork. If you need information about the borders of a particular painting, please contact me.
How do I hang my painting?
For information about how to Display, Preserve, Handle and Hang Paintings, please click on the following link "Fine Art Care Guide".
What is an "Oversized Painting"?
Paintings equal or larger than 48" x 36" (one single panel) are considered "Oversized". Additional shipping fees may be required.
Do I have to pay taxes and/or duties?
Taxes and duties charges are not included in the item price or shipping costs. Buyer is responsible for all taxes and duties. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering shipping company or when you pick the item up. Do not confuse them with additional shipping charges. Only "Original Artwork" is duty free to Canada. We do not mark the merchandise value below value or mark items as 'gifts' as it is illegal according to US and International Government regulations. Sale Tax will be applied in the State of North Carolina.
What happen if my artwork get damaged during shipping?
If your item is damaged during the shipping process, please do not open the package and retain the item and all documents and packaging materials, including the box, as they will be needed to process the insurance claim with the Post Office. In the event that damage does occur to your item, please contact me as soon as possible.
Will multiple items be shipped together?
Yes, they will be when possible.
What is your return policy?
All sales are Final! Returns will be accepted within 3 days of you receiving the artwork. If you are unhappy with the item and would like to return it, please make sure the artwork is packed and returned in the same condition with all the documents included in the box and insured. The artwork must be in it's original condition. All funds will be refunded upon return.
Is the image shown on the listing the exact artwork I will receive?
- Yes, for Original Paintings.
- No, for Canvas and Posters. Print images are for reference only. In order to assure the highest quality, I only print on demand and carefully inspect it.
Will the colors match what I see on my monitor?
Paintings are photographed with a digital SLR camera to ensure accuracy. Different monitors may display the colors of the photo slightly differently. If you need an exact color match, please contact me.
Will you make a custom painting for me?
Yes, I accept commissions. You may select the colors and/or style of mine that you are interested in, and I will paint an original on canvas in the size you request. Each original is unique, an never an exact duplicate of another.
What is a Giclee Print?
Giclee prints connote an elevation in printmaking technology using archival pigmented-inks to create excellent image stability. Each reproduction is created individually with inks that drop in a micro fine mist of minute droplets, capturing the true color (full color spectrum) and the finest nuances of the original painting. Giclee prints are the most beautiful and accurate. The colors are brighter, details are crisper and overall quality is superior compared to most common commercial prints.
How do you Hand Embellished Canvas Prints?
For my hand embellished prints, I use real acrylic paints and mediums to add highlights and textures. I don't allow printmakers to apply the paint like other artists. Please do NOT expect the whole canvas print to be embellished, only some key areas are highlighted and textured. Some prints may have more paint than other, as each artwork is unique. If you need more detailed information/images about a particular print, please contact me.
Are the Giclee Canvas Limited Edition Prints?
Yes, only 50 canvas prints of my original sold painting are produced. I personally hand numbered and signed each one at the bottom of the print.
Are the Posters Limited Edition Prints?
No, all my fine art poster prints on paper are open edition. I personally signed and embossed each one.
What is an embossed logo?
Embossing is an artistic technique that creates a raised, 3-D image, on a piece of paper. Frequently used in official or notarized documents. An embossed logo can be difficult to forge, ensuring that the document is official and distinctive.
Please do not hesitate to contact me if you have any question. Thanks!