•          If for some reason you are not happy with your purchase, simply make contact with us at help@accessorydepot.net to get an RMA #
•         Please make contact with us before sending the product back to us.  We will not issue refunds without an RMA #
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30 Day Money-Back Gaurantee

• Accessory Depot offers a 30 day money-back guarantee on all purchases from the sales date on the sales record.  The 30 day money-back guarantee gives the customer the option to return purchased merchandise, whether used or new*, for a full refund of the purchase price (which excludes shipping)***.

The only exception to this policy is Marine Electronic and accessories:

*All Marine Electronics and accessories have a 30 Day Money Back Guarantee, but they may only be returned if they are brand new.  Please note a 10-20% restocking fee may apply if the box or any items in the box are damaged.

• Unless the item is received defective or there is a mistake on the part of Accessory Depot, which will be determined by customer service, the return shipping expense is to be paid for by the buyer and the original shipping cost cannot be refunded. 

Authenticity

• Every product we sell comes direct from the manufacturer; therefore, it is 100% guaranteed authentic.  In addition, we are liscensed resellers of all the merchandise we sell so it is covered under the manufacturer's warranty.

Feedback

• After receipt of a cleared payment, positive feedback is left, and we hope you do the same for us.  In addition to positive feedback, we hope you leave us 5 stars on the DSR, and if you feel we have fallen short of positive 5 star feedback, please email us and we will see to it that you are happy
• Before leaving negative feedback, please call or email us and we will be sure you are happy.  Our main goal is to see to it that our customers are happy so plese give us a chance!

Warranty Claims

• If you believe your purchased merchandise is defective in any way, shape or form, please contact us at help@accessorydepot.net.  It is our policy to send customers with warranty claims first to the manufacturer in order to receive a refund or replacement product.  95% of the time, the manufacturer addressed the problem; however, if for some reason they do no, we will be more than happy to furnish you with a replacement product or refund (minus shipping)

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Items Lost in the Mail

• If the merchandise was shipped to a confirmed address in Paypal at the time of the payment, it is covered under our insurance policy, therefore, we will be more than willing to do one of the following: 1. Refund your money to the original payment source; 2. Send a replacement product. 
• If the merchandise was sent to an unconfirmed Paypal address at the time of the payment, it is not covered under our insurance policy, therefore, we cannot be liable to compensate you for the lost merchandise.

Insurance Policy

• Any merchandise that is shipped to a domestic or international confirmed addresses is covered by our policy.  If your product does not arrive within the time frame already established (USA 10 business days; International 20 business days), we will either refund your money or send you a replacement product.  We cannot be held liable for lost merchandise that was shipped to an unconfirmed Paypal address.