 |
| Q:I have emailed you several times why have you not responded? |
|
| A:We apologize you have not received a reply to your contact. Please be sure you are emailing us through ebay's "ask a seller a question" tab or at Accessoryexport@yahoo.com
If you email us and do not receive a Yahoo Auto Response we have not received your email. Also, make sure to check your bulk mail, many times our responses are filtered as spam. |
| Q:When can I expect my order to arrive? What is my tracking number? |
|
| A:We ship all orders within 2-5 business days of payment. When your order ships you will receive an email notifying you of the ship date. You can also check the status of your order and retreive your tracking number by going to www.AccessoryExport.com at the bottom of the home page you will see the option to track your order. |
| Q:How much is the Shipping and Handling Charge? How do I calculate combined shipping? |
|
| A:Each auction has a shipping section that details the shipping fees and methods. If you have any further questions please do not hestitate to call or email us. |
| Q:What is your return/exchange policy? I received my order and it is incorrect, what should I do? |
|
| A:If you receive a defective, broken, or incorrect item email us at orders@accessoryexport.com, in your email please describe the problem you are having with the item you received.
Please see our ebay about me page for a link to a complete list of return/exchange instructions if an exchange or refund is wanted. |
| Q:I ordered accessories for the wrong phone model, can I change my order? I purchased the wrong color, can I change the color? |
|
| A:If you have not paid for this item yet, you may change the model or color of the accessories by placing a note in the Special Instructions box at checkout. Request for model changes cannot be made via email, they must be included in the Special Instructions box at checkout and they are a request. |
| Q:I ordered more item than I wanted to, how do I cancel the purchases? There are items in my cart I do not want, how do I remove them? |
|
| A:In order to remove unwanted items, you will need to email us at orders@accessoryexport.com, in your email please include the items number(s) of the items you do not want. Once the email is received the items will be removed and you will receive a mutual cancellation notice from ebay, please agree to the cancellation of the unwanted items. |
| Q:Why am I being charged sales tax on shipping and handling? |
|
| A:In the state of California if the amount charged for shipping includes a handling fee sales tax must also be collected on that charge. Please refer to the California State Board of Equalization for further questions regarding this law. |
| Q:USPS shows my item was delivered to Riverside, CA but I do not live in Riverside what should I do? |
|
| A:If the USPS website shows your item was delivered to Riverside, CA it means that the package was returned to us for a bad address. When the returned package is processed we will email you for a corrected address and reship the package. |
| Q:Can I have your phone number to call you? |
|
| A:We would be happy to address your call, we are available from 9:30am to 4:30pm PST Monday-Friday (excluding national holidays) at 951-687-1140, please have ready your order information and how we can assist you. If we are unable to pick up right away please leave us a message with your information and we will get back to you as quickly as possible. |
| Q:I paid for shipping insurance but when the package arrived it was not insured, why wasn't insurance purchased for my package? |
|
| A:When a buyer pays for shipping insurance we self insure the package, which means that if you have paid for shipping insurance and the package is damaged or lost we will replace the items at no charge. |
) 
) 
