Frequently Asked Questions - Buying An Arcade Video Game
Hi! So, you are thinking about ordering an arcade video game out of my eBay store.
And for you, the whole process is new or worrisome, or both; and filled with tons of questions. Indeed, there are many legitimate questions about a game's condition, appearance and operation.
Plus, there are logistical questions about shipping and receiving.
And, most importantly, there are concerns about whether or not the seller will actually deliver on all of his representations.
Having dealt with many buyers, and sold and shipped many games, over the past 25-plus years, I understand these types of concerns. So, I have tried to bring together as many answers, and links to detailed explanations, in this one place as is possible.
This page is about more than answering your Frequently Asked Questions. I call this effort my No Surprises Policy. Of course, hopefully your every question will be answered in detail. But mainly, my goal is that all of your transactions with me will be smooth, and there will be no (unpleasant) surprises.
It is my intention, that you will know exactly what to expect, and what you expect is exactly what will be delivered.
Still got questions? No problem, just send me an email.
Ace Amusements' No Surprises Policy:
1. About the seller.
This one is easy. Check out my eBay feedback. It is 100% positive. Or, read some of my endorsements.
2. About the game.
Check this page for standard details about my game make ready process. If you have ordered additional or special work, for example, cabinet restoration or multicade upgrade; then, that scope of work will be covered in our written (by email) instructions, understandings, and agreement.
Generally, unless specified differently, every game that I sell has been used. Most are 20 to 30 years old. Thus, they suffer various signs of wear, ageing, and use. My make ready process usually is all that is needed to make a game quite acceptable for your home.
But, the game will not have been restored to its original, brand new appearance. Such a restoration project is available, but would require special written understandings and consideration.
3. About time.
There are many factors - like current backlog, having to order parts and artwork, component repairs, etc. - that determine how long a game will take to ship.
Sometimes, a game that is ready to go can ship the same week that it is ordered. Typically though, a moderate amount of make ready work is required. So, the time to ship for most games is about 2 to 3 weeks.
Restoration and upgrade projects take longer, 4 to 5 weeks. And, for those really complex projects, the ones where nothing seems to go right, 6 weeks.
I can usually give you a reliable time estimate when you order the game. And, I keep you advised by email along the way.
4. About shipping.
I ship from freight terminal-to-terminal. Usually, the final freight terminal is located in or near your metropolitian area.
Which means that you are responsible to arrange for the delivery from the terminal into your home. Sometimes, the freight carrier can (for an additional fee) provide this service for you. But, they only provide curb-side drop off.
If you need delivery from the terminal into your home, then you should contact a local small moving company.
You can also contract with North American Van Lines (NAVL) to move your game from my dock to your gameroom. They treat your game just as if it were a fine piece of furniture. So, if you would like the game blanket wrapped and delivered to your home, call NAVL at 1-800-959-8880, ext. 2842, and ask for Michelle. She will give you a shipping quote.
However, you and a friend, with a dolly, can move most upright games yourself. Almost, all upright cabinets can be easily loaded on their back or side into many SUVs or any pickup. So, you could pick it up at my dock, or the final terminal, and carry the game to your home.
Check this page for details about how I carefully pack your game for shipment.
When your game ships, I will send you all the details much like this notification of shipment. I will also advise you of the days in transit, which (depending on your distance from Texas) usually ranges from 2 to 4 calendar days.
You will need to furnish me with your daytime phone number, so that the carrier can contact you when the game arrives at the terminal.
In order to furnish you with a shipping quote, I need your city, state, and zip code.
5. About payment.
Payment is by PayPal only, and required in full at the time of purchase.
6. About the warranty.
There is no warranty that the game will work properly when it is received. And, there are no returns, either. Transit is hard on electronic components, and sometimes on mechanical components, too.
If your game arrives with troubles, you can be assured of two things:
- That the game was working perfectly when shipped (see next section, The final test). And,
- That I will help you by email and phone to get the game working properly.
Of all the games that I have shipped, there has only been one that had a problem occur during transit. Fortunately, it was a minor problem that with my help was easily fixed by the buyer.
Since, I know all of a game machine's weak points, I inspect, repair, and reinforce all of those points before shipment.
7. The final test.
The final test before shipment is my stress test. If there is a component failure waiting to happen, this is when I give it a chance to show itself. Better that the failure occur in my shop than in your home.
8. Caring for your game.
Here are a few tips that will help you to significantly extend the life of your arcade video game. Or, for that matter, the life of almost any electronic component or appliance.
9. After the sale.
At this point, you will know all about me - you will have my email address, my website address, and my phone number.
So, I hope you will stay in contact. And, visit my eBay store for all of your arcade video game needs.