Adult eMart Return Policy
Our desire is to know that you're completely
satisfied with your purchase. To return or exchange an item, please obtain a
Return Merchandise Authorization (RMA) number by contacting Customer Service. We
will send you complete instructions on how to return your package. Please be
aware that we cannot accept return merchandise that arrives without an RMA
number on the outside of the package.
Unopened Merchandise
We will accept your return of unopened items for
credit to your credit card within 30 days of the purchase date. All unopened
returns will incur a 25% restocking fee.
Please email us to obtain a Return Merchandise
Authorization (RMA) number. With your RMA request please include your original
order number, the title of the product you wish to return and the reason for the
return. We will e-mail you an RMA number and return shipping instructions within
24-48 hours of your request. Please package all items securely and write the RMA
number clearly on the outside of the box to facilitate the return process.
Please allow 2 - 3 weeks for credit to appear on your PayPal account and / or
credit card billing statement.
Unclaimed Packages
Unclaimed packages are processed as unopened returns, and will incur a 25%
restocking fee. An additional $5.00 processing fee will also apply. PayPal
accounts and / or credit cards will be credited for the remainder of the
balance. It might take 2 – 3 weeks for credit to appear on your PayPal account
and / or credit card billing statement.
Defective Merchandise
We will be happy to exchange any defective
product within 30 days of purchase.
Defective merchandise (items that malfunction
due to defects in materials or workmanship) can be returned for replacement. We
will replace your item with a functioning version of the same or equivalent
product.
DVDs may be returned for a replacement of the
same title only.
Defective merchandise cannot be returned for
credit.
Please email us to obtain a Return Merchandise
Authorization (RMA) number. With your RMA request please include your original
order number, the title of the product you wish to return and the reason for the
return. We will e-mail you an RMA number and return shipping instructions within
24-48 hours of your request. Please package all items securely and write the RMA
number clearly on the outside of the box to facilitate the return process. We
recommend insured return shipping via the carrier of your choice. Once we have
received and processed your return, we will ship replacement merchandise as soon
as possible.
We never resell
returned merchandise.
Opened Non-Defective
Merchandise
Unfortunately we cannot accept opened, non-defective merchandise
for credit or exchange due to agreements with our vendors.
All product information including but not limited to
descriptions, images, and product dimensions is ordinary provided by
manufacturers. We routinely do the best we can to process product data and
present it to our customers. The information provided to us is not always 100%
accurate and, unfortunately, mistakes happen. Erroneous, non-descriptive, and
incomplete product information is not a reason to return an open item.
Shipping & Handling Charges
Shipping and handling charges are not refundable for returns of
unopened non-defective merchandise; however, all shipping and handling costs are
waived for exchange of defective items. Postage for shipment of returned
merchandise (both unopened and defective) is the responsibility of the customer.
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