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| Q:What's the shipping fee in my own currency? |
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| A:What's the shipping fee in my own currency?
If you want to know the exact amount in your own currency, please check it in the follwoing site:
http://pages.ebay.com/services/buyandsell/currencyconverter.html |
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| Q:Do you offer combine shipping discount? |
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| A:We do not provide combine shipping discount, since the air-mail shipping fee in Hong Kong is proportional to the weight.
However we do offer a 10% discount on total shipping fee if you buy 3 items or above.
The price for the buyers who want to buy in bulk is negotiable. |
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| Q:When can I expect my order to arrive? |
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| A:We will post the item to you within 3 working days after payment made. Normal shipping time is 10-21 working days.(varies with different countries and in festival period) |
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| Q:Is the voltage suitable to my country? |
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| A:Yes!
We provide a 110v-120v light for the US & Canadian markets, and a 220v-240v light for the Europe, Australia and Asia markets.
The plug is a 2 prong plug and you just need a normal adaptor or you can ask an electrician to rewire it for it to work if the plug is not suitable to your country standard. |
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| Q:Do you make custom signs? |
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| A:Yes we do a lot! If you don't find what you want in our lists, just feel free to tell us what design do you want and we will quote you the price as soon as possible and prepare a special 'buy it now' ebay list for you to purchase the item.
Here is our email: musics.fever@gmail.com |
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| Q:Is there any import taxes or VAT invloved? |
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| A:We have sent out more than 100000 items in the past years to different countries, we declare it as 'sample' and with a low value, there is no such charges reported so far. |
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| Q:I have a question other than that in the FAQ. |
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| A:Please feel free to send us your questions, we normally reply your enquires within 6 hours.
We usually send reply to your registered ebay email address rather than to the ebay messenger, please check your email for the respond.
Please leave us your email for a prompt respond. |
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| Q:Why don't I receive respond from your company? |
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| A:Please check your email rather than the ebay messenger since we usually reply to your email address.
We usually respond in 60 minutes during the selling ending period, and reply in 6 hours in other period.
If you don't get our respond more than 24 hours, please send us the question again. |
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