Delivery
All orders are generally shipped out within 24-72 hours [1-3 working days] from payment date. USPS Priority service will be used unless otherwise noted.
Damaged Items
Please call our office within 3 days to let us know if your item has been damaged during shipment at 305-728-5243 or email us at info@airaonline.com. All original packing materials and cartons must be retained for inspection purposes. Please take a photo of the package and the damage and email it to us at info@airaonline.com. We will do everything that we can to get you out another item ASAP!
Incorrect Shipping Address or Shipment Refusals Although this does not happen often, Whatever address you have as your shipping address inside of PayPal is where the item will be shipped. We cannot manually enter changed addresses, but you can by simply logging in to your PayPal account prior to payment. If an order is returned due to it being refused or if no one is there to accept it, you will be responsible for the shipping charges and the reshipping charges.
Order Processing
To process orders quickly, orders are placed into our systems almost immediately. Once they are, we cannot add-on or amend them. Please review your order before submitting it for accuracy. Please take this time to be sure your order is complete, to avoid any inconveniences or shipping mistakes.
Accepted Forms of Payment
ShopAira.com proudly accepts Paypal. This service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. We also accept AmEx, MC, Visa, and Discover payments via our secure server. We also accept company, personal checks or money orders but items will not be shipped out until payment clears when checks are used. We do not accept cash, or cash-on-delivery (C.O.D.).
Cancellations
15 % service charge will apply.
Returns
Print Return Form
If for any reason you are unhappy with your purchase please contact us via e-mail or by telephone. If we do not respond within 24 hours there must have been a problem with the e-mail sent to us because we respond very quickly. Or we did responded and your spam blocker might have bounced it back. Please contact us directly by telephone if we have not responded to receive a RMA #. Please NEVER think we are ignoring your e-mail. We value our customers and your business. We will be happy to accommodate you.
All items must be unworn, in their original packaging with the tags still attached. There are no returns on formal wear, evening wear, cocktail dresses, cosmetics, or mink eyelashes. If you would like to return an item please contact us via e-mail to receive a RMA number. When e-mailing, please give us a brief description as to the nature of your return. Once you have received your RMA number, please write it on the outside of the box and on a note on the inside of the package to avoid a delay in processing.
Once the item is received back, please allow us 7 business days to process your return or excahnge. You will receive an e-mail from us containing your merchandise credit voucher once your item has been returned and inspected. Your instructions will be provided on how you use your credit voucher in the e-mail.
Refunds and Exchanges
If you would like a refund we will be happy to offer you one minus the shipping fees and our original eBay listing fee. Shipping costs go directly to the post office and unfortunately we cannot get them back. We appreciate your understanding on this. If you would like an exchange we can offer you the full amount that you paid plus the cost of the original shipping. This is a much better choice since none of the money used to purchase the item will be lost.
Here's an Example:
Your original purchase was $99.95 and shipping was free. You would like a refund. Shipping on our end cost us $9.95. The original listing fee was $2.85. Your refund would be $87.15. If you wanted an exchange item, your total credit that can be used towards any item of your choice would be $99.95 and no money would be lost.
Returns due to Customer Error
A 25 % restocking fee will apply.
Exchanges
Print Exchange Form
If you would like to exchange your item for another size or color and you would like to ensure that a specific item is in stock (size, style and color) it is best to purchase the item as soon as you see that it is in stock. We can then offer you a refund once your item is returned. Otherwise all returns will receive a merchandise credit voucher only and specific sizes and colors cannot be held. Thank you.
Print Return/ Exchange Form
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