Airsoft Shogun Ebay Store Policy
SHIPPING POLICY
We ship most orders within 1 to 2 business days of receiving payment (except weekends and holidays).
Orders are shipped by UPS or USPS. Standard shipping is via UPS Ground. Expedited shipping via UPS 3-Day Select. UPS Next Day Air is also available.
All UPS shipping services do not deliver on weekends and legal holidays. Please note weekends are not counted as working business days in calculating shipping time.
WARRANTY
We guarantee all products we sell (except those specifically excluded) to be free from manufacturing defects for 15 days from the day you receive your order. This warranty covers manufacturing defects only.
Products that have been abused, misused or modified, such as the removal of the orange-color tip, are not covered by this warranty.
Out of Warranty repair service is available. Please contact us for more information.
The warranty does not cover the following:
Alteration or modification of the product
Disassembly by unauthorized service personnel
Introduction of any foreign matter to the outer and inner components
Misuse, mishandle or abuse of the product
Failure to provide proper care
The incorrect method of maintenance, which includes usage of petroleum based solvents and/or lubricants
Lack of compliance with instructions from the owner’s manual
Product soaked in water, rusted, corroded, or painted
Usage of improper size, type, grade, or weight of BB's or reuse of BB's
Removal or cover up of the orange safety tip
AirsoftShogun.com reserves the right to determine what constitutes as unreasonable use or excessive wear and tear.
RETURNS POLICY
There are absolutely NO returns unless pre-authorized by AirsoftShogun.com.
Returns are accepted for product with a manufacturing defect (please see warranty information above for details). If a manufacturing defect is discovered within the warranty period, please contact us. We will do our best to resolve the problem; if we cannot, we will provide you with a return authorization number (RMA) and instructions for sending the item back. Shipping will be the responsibility of the customer. The RMA number must be clearly visible on the outside of the box or the package will be rejected. A copy of the original purchase receipt must also accompany the return.
Upon receipt of the returned merchandise and verification of the defect, we will either repair it or, if the defect cannot be repaired, send you a brand new replacement product. If this is not possible, we will, at our sole discretion, refund your money.
We will accept returns of unused product if the return is requested within three days of delivery. All returned products must be in “brand new”, unfired condition in the original packaging with all manuals and accessories. Any damaged or missing items may result in a delay or full/partial forfeiture of the refund. There is a 15% restocking fee for all non-defective returned items, and the shipping & handling charges will not be reimbursed. You will be responsible for shipping and handling costs to and from AirsoftShogun.com.
We will issue you a return authorization number via e-mail when your request is approved. Please send the product back to us according to the instructions provided and with the return authorization number on the outside mailing label. UPS or USPS with delivery confirmation is strongly recommended. A copy of the original purchase receipt must accompany the return.
Important: Airsoftshogun.com does not sell used merchandise, so any item returned must be in an unfired, unused condition with all contents and original packing. Any deviation from these requirements will render the product(s) unreturnable.
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