CUSTOMER SERVICE

Your satisfaction is VERY important to us at Prairie Hill Books. 

Our goal is to provide buyers with quality new and gently used items at fair and reasonable prices.  We try to describe our items accurately even if that means describing flaws or problems.  We weigh and calculate each item to give accurate shipping information.  We process orders within 24 hours of receiving payment.

If a buyer is unhappy with a product, we ask that the buyer TELL US quickly so that we can try to remedy the problem. 

A buyer can contact us through eBay’s MY MESSAGES and we will get back to you as soon as possible.  We check MY MESSAGES frequently and should contact you within 24 hours. 

We are located in Texas and are on Central Standard Time.  We process our orders early in the morning and mail packages before noon if possible.  We ship using the United States Postal Service (USPS).  Orders or correspondence received after 6 pm (CST) may not be handled until the following morning – if possible, we will contact you that evening. 

We do NOT ship outside of the United States.

If you have any questions or concerns you can contact us at any time. 

Don and Charlene Keller

Prairie Hill Books and Collectibles 

http://stores.ebay.com/Prairie-Hill-Books-and-Collectibles

6508 Old Independence Rd

Brenham, TX  77833