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Warranty and RMA
Policy
Download the
RMA Form
A-Depot RETURN
GUIDELINES
All returns
require an RMA
(Return
Merchandise
Authorization)
number, which
can be obtained
after you
fill the
RMA form (Download
the RMA Form)
and send to
RMA@a-depot.com.
Please save all
packaging and
accessories for
any item that is
returned to
A-Depot.
All original
equipment,
components,
manuals, cables,
documents and
packaging must
be returned with
your item in
order for
A-Depot
to process your
RMA. An item
returned for a
replacement may
be repaired or
replaced at
A-Depot's
discretion,
unless otherwise
required by
law.
Physically
damaged items
cannot be
returned.
Shipping and
Handling Fees
are not
refundable, with
the exception of
orders
incorrectly
shipped by
A-Depot.
Return Policy
- We
follow our
return
policy
strictly and
do not make
any
exceptions.
A-Depot
does not
offer a
money-back
guarantee on
any product.
Shipping is
non-refundable
under all
circumstances,
an exception
may be made
if
A-Depot
made an
error in the
entering the
address or
shipping
method, but
only for an
adjustment.
-
If retail
package be
opened for
return will
subject to a
15%
restocking
fee based on
the invoice
price.
- All
returns will
be tested.
Return for
replacement
or refund
found to be
non-defective
will result
in 15%
handling fee
based on the
invoice
price.
-
Customers
agree to
report lost
or damaged
shipping
claims to
A-Depot
within 48
hours of
receiving
the
shipment.
Failure to
do so
results in
the
forfeiture
of any
possible
remedy from
A-Depot.
- There
are
NO RETURNS
for retail
boxed
processors,
printers,
CRTs and
LCDs for
repair or
refund.
Customers
agree that
these items
can only be
returned to
manufacturers
for
replacement/repair
except in
cases of
shipping
wrong item
or clear
shipping
damage. NO
EXCEPTIONS.
- In
general, the
period for
credit and
replacement
of allowable
items are 30
days except
as noted.
- Past the
30 days,
contact the
manufacturer
for warranty
replacement/repair.
-
A-Depot
does not
offer
advanced
replacement.
-
Customers
must pay for
return
shipping on
all returns,
including
DOA product.
An exception
may be made
if
A-Depot
made an
error in the
entering the
address or
shipping
method, but
only for an
adjustment.
Return
Procedures
No returns will
be accepted
without a return
authorization
number (RMA
number). To
request for one,
which can be
obtained after
you fill the RMA
form (Download
the RMA Form)
and send to
RMA@a-depot.com.
No RMA number
will be given
over the phone.
All returns must
be received
within the 5-10
days of RMA
approval date.
Make sure the
RMA number
appears clearly
on the shipping
label of the
return shipment,
and include a
copy of your
original invoice
as well as a
brief statement
of the problem
or instructions
as to whether it
is a credit
return or
exchange.
Out-of-Stock
(Back-Order)
Sometimes items
are returned to
A-Depot
after the
product has been
discontinued. If
A-Depot
no longer
carries an item
that is sent in
for replacement,
or if that item
is simply out of
stock, the item
will be sent to
our Back-Order
RMA Department.
You will be
notified via
email with two
options: either
A-Depot
can send you a
comparable
replacement
item, or a
refund of the
current market
value of the
product will be
issued. A
current-market-value
refund may not
exceed the
original invoice
price. If the
item is returned
within 30 days
of the original
invoice date, a
full refund will
be issued not
including
Shipping and
Handling Fees .
Manufacturer's
Warranties
A-Depot
does not offer
any express
warranties.
However, many of
the products
available
through
A-Depot
are covered by
Manufacturers'
Warranties. If a
product is
covered by a
manufacturer's
warranty, it
will be stated
on that
product's web
page.
Manufacturers'
warranty details
are typically
available at the
manufacturer's
website.
Manufacturers'
warranties can
also be obtained
for free by
contacting our
Customer Service
department.
Please note that
products in this
category are
non-refundable
unless otherwise
indicated.
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