Frequently Asked Questions
Find answers to common questions about the items we offer…..
Product Related Questions
General information
about 11x14 matted prints?
General information
about Note Cards?
General information
about earrings?
Can I
get your earrings in post or clip-on styles?
Is your artwork copyrighted?
Shipping & Returns
When do you ship?
Do you combine shipping?
How long will shipping take?
What shipping options are
available?
How much is shipping?
What is your return policy?
How do I
return or exchange a purchase?
Can I
check the shipping status of my order online?
Will you
send the item to another address as a gift?
International Orders
Will you
mark my international order as a gift?
Where is my international order?
Why can't
I track my international order?
Payment & Order
What forms of payment do you
accept?
Can I
change my order once submitted?
Will sales tax be applied to my
order?
Contact
How do I contact you?
Product Related Questions
General Information About Our 11x14 Matted Prints: (Back to Top)
·
8" x 10" Print of our Original Artwork
·
Printed on high quality Epson Premium Matte Paper using
dye-based six-color ink
·
Matted to 11”x14” using a white top mat and a black bottom
mat
·
Unframed, ready to frame in a standard 11”x14” frame
·
Item will be shipped in a protective sleeve
General Information About Our Note Cards: (Back to Top)
·
Six greeting or note cards based on our original artwork
·
Finished Size of each card is 4.625" x 6.25" (A6
size)
·
Cards are white with a 4"x5" image on the front
·
Printed on high quality Epson Premium Matte Paper using
dye-based six-color ink
·
Cards are blank inside
·
Includes six envelopes
·
Suitable for framing
·
Our Earrings are lightweight and approximately 1/8"
thick. The earrings are blank on the back.
·
Our jewelry is made of a light and sturdy ceramic-like
plastic material. The items are decorated using dye ink then sprayed with a
protective coating. The coating provides resistance from water during normal
daily wear; however, we recommend that the item not be worn in the shower or
the pool. Otherwise, you can wear the items and enjoy them.
·
Since they are individually made, the color, size, shape,
outline and curvature of the jewelry may vary slightly.
Our
earrings are available in fishhook, post or clip-on styles. Depending on the
size of the earring, the post or clip-on earring may be slightly smaller than
the fishhook style. Please allow an additional day for the assembly of post and
clip-on styles.
When you
purchase items from us, your purchase the item for personal use only and the
copyright of this item remains with us. Strictly no reproduction allowed. Thank
you.
Shipping & Returns
We ship your order on the next available
business day (Monday through Saturday) once your payment is received and
cleared. We ship daily except Sundays and USPS
(US Postal Service) holidays. Special
orders (like post or clip-on earrings) may require one additional day.
If you pay with an eCheck, it may take
several days for your payment to clear, but we will send the items out on the
next business day once the funds have cleared.
Yes. ebay will automatically add
the weights of your purchases and calculate a combined shipping cost based on
these weights. If you purchased multiple items separately within a short time
and we are actually able to combine the shipment, we will refund part of the
shipping charges manually via paypal.
We ship via the US Postal Service. For shipping within the
U.S., the choices depend on the item purchased, but most smaller items have a
choice of USPS First Class mail and USPS Priority mail. Larger items are sent
via USPS Priority mail.
For shipping within the U.S., First Class mail generally takes
between 2-5 days and Priority Mail between 2-3 days, depending on your
location. See the “Shipping and Payments” Tab of the ebay listing for estimated
delivery time.
Shipping rates are included in each listing. See the
“Shipping and Payments” Tab of the ebay listing for estimated delivery
time. For multiple items, ebay will
automatically add the weights of your purchases and calculate a combined
shipping cost based on these weights.
We have a 14 Day Return Policy. You are
buying handmade items online and things can be different than you expect.
Computer monitors don't always depict color as expected and individual items
may differ slightly from what is pictured.
Whatever the reason, we are happy to accept
returns for an exchange or refund (less shipping charges). If
for any reason you are not completely pleased with your order, contact us.
Whatever the problem is, we will work to make sure you are happy. Your
satisfaction is important to us.
Returns and exchanges are easy.
For return authorization, you must contact us within 14 days of receipt of your
order. For exchanges within the U.S, we will ship your exchange back to you at
no additional charge (shipping is not covered for international
exchanges).
Refunds will be given in form of
original payment for purchase price only (shipping and insurance not
refunded). Package the return or exchange carefully so that it arrives
safely.
Sometimes there are special
circumstances. Contact us, as we are happy to work with you.
Can I check the
shipping status of my order online? (Back to
Top)
There is no tracking available for USPS First Class mail. If
you have selected USPS Priority mail, you will receive a tracking number via
email. One note: unfortunately, the USPS tracking information is not always as
reliable or up to date as it could be.
Will you send
the item to another address as a gift? (Back to
Top)
If you email us at the time
of purchase, we can send the item to a different address and include a Gift
Note. In your email, please indicate what you to say in the Gift Note.
International Orders
Will you mark
my international order as a gift? (Back to
Top)
No.
It is unlawful to falsify a customs form. We always mark the true value of your
international order on the customs form and include a copy of the invoice for
customs. International orders may have additional Value Added Tax (VAT),
duties, and/or other fees due. We have no control over these fees and
cannot predict if and what you may be charged. These fees are the
responsibility of the recipient and cannot be prepaid. Please contact your
local Customs Authority for details.
All
international orders must go through the customs process of your country.
Depending on the regulations and workload of your country's Customs Authority,
your shipment may be delayed for customs clearance. Please contact your
local Customs Authority for details.
Why can't I
track my international order? (Back to
Top)
International First Class mail is delivered through multiple
carriers. Because of this, tracking is not available for International First
Class mail.
Payment & Order
Payments are accepted via Paypal. You can use your credit card or an eCheck. If you don’t have a
paypal account, it is quick and easy to set one up. If you pay with an eCheck,
it usually takes between 3 and 5 business for it to clear. Once the eCheck
clears we will send your order out ASAP.
If your order hasn’t shipped and you either want to add items
to your order or cancel your order, please contact us.
No.
Contact
The best way to contact
us is via email. We check it often unless we are taking a rare day off.
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