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Frequently Asked Questions
 Q: What is your return policy?
  A: Please contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions or email customerservice@altrec.com for further help.
 Q: Do you combine shipping?
  A: If you place an order for more than one item, it is possible that some of them will be shipped from different warehouses. Each package will have its own tracking number which will be sent to you in an email when the package is shipped. You will not be charged any additional shipping costs for multiple packages sent.
 Q: When can I expect my order to arrive?
  A: For questions regarding products, order delivery, or returns please contact Altrec. * E-mail: customerservice@altrec.com * Phone: 1(800) 369-3949 * International: 1(541) 316-2400
 Q: How much is the Shipping and Handling Charge?
  A: Orders over $45 qualify for FREE SHIPPING. Orders are shipped in the most cost effective manner available. This may be Parcel, Economy, Ground, or even Priority depending on the product and destination. All orders are processed quickly in our warehouse, however paid shipping orders are processed ahead of FREE Shipping orders.
 Q: Do you ship internationally?
  A: Yes, although international shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. Customs procedures may delay shipments and we certain brands cannot be shipped internationally.
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