HOW TO Return an item...
Revised Return Specifications; April 2011
We sincerely hope that every person who purchases from us will be completely satisfied with their items, and we are willing to go some extra lengths before the purchase to assure this. Additional information, detailed weights & measurements, and additional photos are just a few of the ways we’ve gone “extra miles” to allow prospective buyers to purchase –or NOT purchase- with confidence (...and if there is some other additional info that will be a help to you when buying, please just let us know...). However, despite all of our best efforts, there is occasionally the justifiable need to return an item. We DO understand this, but as a very small store we simply can not afford to live with “the HOME DEPOT SYNDROME”, or the uncontrolled, unconditional return of items for any reason at any time. If you are considering returning something to us, please review the following specifics before contacting us. [NOTE: if you have a bona-fide reason for returning something, nothing here will get in your way. We're not trying to make things difficult for you; we're simply trying to "sift out" the unscrupulous and thoughtless folks who make everyone else's lives difficult...]
CONTACT US: A buyer who wishes to return an item must contact us by eBaY MESSAGE as soon as possible after receiving the item. Please explain why you wish to return your purchase, and await our response (We will generally respond within 24 hours). Our eBaY name is mmoran0513.
RESPONSIBILITY: While we will ALWAYS do our best to assure your satisfaction, as a person entering into a binding contract, you have some responsibility to ascertain -before the purchase- that the item is really what you need or want. For this reason, the following are not considered valid reasons for return:
Don’t like the color or style
Doesn’t fit/wrong size (unless we shipped an incorrect item)
“They” didn’t like it…(sorry-hope YOU like it, then)
"I thought it was larger/smaller". Almost every listing has a SIZE REFERENCE PHOTO with some graphic way of showing the size. If you need additional information, please ask before you purchase!
NOT AS ADVERTISED: We go to great lengths to assure our merchandise is precisely as stated. We do not offer any silver plate or “tone”, and if a gemstone is artificial or replicated (such as colored CZ’s), they are always indicated as such. If you wish to return merchandise because you claim it is “not as advertised” in a way that is not obvious to an untrained eye (i.e.-not real gemstones, not sterling silver; etc), this must be supported by expert testimony that is identified to and accessible by us; such as a jeweler in the retail trade. If contact can not be made with your expert within a reasonable time frame (we will no longer accept “they’ve left the country for an undisclosed period”), the request to return will be declined.
CONDITION: Please be certain the merchandise is still in “LIKE NEW” condition. Items found to have scratches, dents, scuffs, wear marks, missing components or otherwise varying from NEW condition in any way will not be accepted for return.
RETURNING RINGS: ALL RINGS presented for return must have the original SIZE TAG in place; undamaged and fully readable. Any ring presented for return with the size tag removed, severely damaged, unreadable or missing will not be accepted.
PACK TO SHIP: All returned items must be accompanied by as much of the original packaging materials as possible; particularly the small metallic gift box. This is as much for protection in transit as for presentation. Please include a COPY of the packing slip. Do not return the Jewelry Wipe-this is yours to keep.
AUTHORIZATION: After the initial email contact, we will issue you a RETURNING MERCHANDISE AUTHORIZATION (RMA) number. This must be included in the addressing of the package as shown next. Any item sent to us without an RMA will be refused and returned to the customer unopened.
Items authorized for return must be received by us no more than TEN DAYS after we issue and provide the RMA to you via email. If circumstances delay the mail, you must inform us of the difficulty and we will accept the postmark before the date.
SHIPPING: We suggest using USPS First Class Parcel with Delivery Confirmation to ship returning items to us (as this is the most cost-effective shipper we've found), but the choice is fully yours.
COSTS: The BUYER is responsible for all costs associated with the return shipping of the item, unless agreed otherwise by us in advance in writing.
PROVIDING YOUR REFUND: Upon being received, returned merchandise is generally reviewed within 24 hours.
RESTOCKING FEES: In some circumstances there will be a RESTOCKING FEE charged; such as items sold with FREE SHIPPING, and select other elective returns.This will be a minimum of $2.00, but will not otherwise exceed 25% of the original purchase price.
CANCELLATION: When we have determined the item is suitable for return, we will apply to eBaY to CANCEL THE TRANSACTION, and notify yiou via email or eBaY MESSAGE that this has been done. Your response to eBaY is critical; as without it the transaction will not be cancelled, so we will not receive a refund of our fees paid to eBaY, and ultimately there will be no refund issued to you.
LEAVING FEEDBACK We require your feeback to be completed before we issue a refund. You can certainly say whatever you wish, but leaving us a negative or neutral feedback will cancel your refund. Once feedback has been completed, we will quickly follow through with your refund; usually within 24 hours.
REFUNDS ARE ONLY MADE TO PAYPAL ACCOUNTS. If you do not have a PayPal account, we will replace or exchange, or provide store credit for a future date.
GENERAL: We reserve the right to make changes, additions, alterations and exceptions to these specifications for returning merchandise as we see fit; for any specific case or incident. If we deem such a modification justified, the customer will be given ample time to comply after notification.
Please adddress your returning package as follows:
Amazed By Grace Specialties
[Include your RMA here]
513 Maplewood Drive
Lanoka Harbor, NJ 08734
QUESTIONS: If you have any questions about our return process, please feel free to contact us either via eBAY MESSAGE (we are mmoran0513) or regular email at ( contact_us@AmazedByGraceSpecialties.com ).
Please DO NOT try to contact us by phone, unless we agree to it in advance. We generally do not answer for callers we do not recognize, and we will most likely not return your call. We have not yet found a situation where communication via the internet was not sufficient for the tasks.
THANX MUCHLY for taking time to review this. May GOD
RICHLY BLESS you and yours!
Always amazed at HIS graces,
Tina & Michael Moran