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American Apparel unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. If you're not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly exchange any item that you're not completely happy with. We will gladly replace defective items or issue a refund for any defective item you wish to return.

Please note the following limitations:
  • Items must be returned within 45 days of purchase.
  • Swimwear, bodysuits, unitards, intimates, cosmetic and grooming products cannot be returned unless defective.
  • Items that have been laundered or altered in any way cannot be accepted for exchange or return.
  • Items purchased from the American Apparel Online Store cannot be exchanged or returned at any retail location.
  • All sale items are final sale.

  • To Make a Return
    If you wish to return an item for any reason besides defect, you will be responsible for return shipping charges. All you need to do is complete the return form included with your order. Ship the item(s) back in any box or envelope. We recommend using a carrier that provides tracking, as American Apparel is not responsible for any lost shipments.

    If an Item is Defective
    If your order either contains the wrong item(s) or defective items, please contact customer service anytime, or call +1 (888)747-0070, or +1 (213)688-1474 for non-US customers, Monday - Friday, 7am - 6pm PT. An agent will process your request and assist you with return shipping. Complete the return form included with your order and ship the item(s) back in any box or envelope.

    Where to Send Returns:
    Consumer Returns Dept.
    American Apparel
    16400 Trojan Way
    La Mirada, CA 90638

    When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return, usually within two weeks. We do not refund the cost of shipping and handling, nor any applicable taxes paid on shipping and handling charges.