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WARRANTY POLICY
All customers wishing to have an item warranted must first obtain an RMA number. Items received without an RMA number will be refused and shipped back at customer’s expense. NO EXCEPTIONS. See return procedure for how to obtain an RMA number.
Our manufacturer warrants it’s products to be free of defects in material and workmanship for 30 days from the date of purchase. This does not apply to conditions resulting from misuse, negligence, accident, improper installation or alteration. Our extreme off road axles are warranted for 90 days from date of purchase. Any questions as to which axles are considered extreme off road should be addressed prior to purchase by calling 1-866-288-3003.
Warranty is VOID on any vehicle lifted in any way to include any tire, wheel or suspension components other than the original equipment design. Warranty is VOID on any vehicle that has been altered in any way to include performance enhancements to engine or drive train in any way other than the original equipment design. We reserve the right to make the determination if the part has been subject to abuse, improper installation or vehicle alteration. If warranty is rejected due to one or more of the reasons stated previously, customer must pay shipping to have part returned to them. Boots and rebuild kits are EXCLUDED from warranty.
We reserve the right to repair/replace parts as we see fit. We do not cover return shipping costs. At no time will a refund be given on a warranty. If parts are not available, a replacement part will be given at the time one becomes available. All parts MUST be returned, including boots, before a warranty will be given. Only the original purchaser of the part is eligible for the warranty and customers must provide proof of purchase within 30 days for warranty to be honored. Our liability at no time shall exceed the amount of the original sale. THERE ARE NO EXCEPTIONS TO THIS POLICY.
*Please note our Automotive Axles are warranted for 1 year from date of purchase. All other information is the same as the ATV warranty.
RETURN POLICY
All customers wishing to return an item, either for refund or exchange, must obtain an RMA number within 30 days from the original purchase date. Orders received without an RMA number will be refused and shipped back at customer’s expense. NO EXCEPTIONS. See return procedure for how to obtain an RMA number.
Refunds:
All parts returned for a refund are subject to a 10% restock fee and must be returned in NEW condition. Parts must be returned in the original box and all items must be included in order for a refund to be considered. Shipping costs are nonrefundable. If a return for refund should take place on a FREE SHIPPING item, the actual original shipping and handling costs will be deducted from the refund. Refund checks are issued within 30 days once the part is received. There are no exceptions to this policy.
Exchanges:
Parts must be returned in new condition. Parts must be returned in the original box and all items must be included. Original items must be received BEFORE new items will be shipped out regardless of whether the error was made by American CV or by the customer. New parts will be shipped out within 14 days of receiving original part back.* All shipping costs of non-defective parts are the customer’s responsibility. There are no exceptions to this policy.
*If part is not in stock, it will be shipped out as soon as it becomes available.
RETURN PROCEDURE
Returns for refund/exchange or warranty must first obtain a Return Merchandise Authorization (RMA) number by calling us at 1-866-288-3003 and pressing option 3 for returns. The RMA number must be obtained within 30 days from the original purchase date. The RMA will expire 14 days from the date it is issued. If the part is received after 14 days, the item will be refused and shipped back at customer’s expense and the return is no longer valid.
Once an RMA is obtained, pack the items in the original box along with proof of purchase. Be advised American CV, LLC is not responsible for any packages lost or damaged during return shipment. Lost or damaged items are not eligible for warranty or refund/exchange. It is the customer’s responsibility to ensure items are not damaged during return shipment. Any missing items or damages not reported to us prior to return shipment will be the customer’s liability. It is wise to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.
Once the item is packed, write your RMA # somewhere clearly visible on the outside of the box and send the package to:
American CV, LLC
831 Route 67
Suite 17B
Ballston Spa, NY 12020
Please note that returns are processed on Tuesdays, Wednesdays and Thursdays. When you call to obtain an RMA number be sure to leave a message if no one is available to take your call. We are not liable for customers trying to reach us before the 30 days who do not leave a detailed message. NO EXCEPTIONS.
SHIPPING
Shipping time and available methods:
US Customers:
UPS Ground (1-6 business days)
UPS 3 Day Select (3 business days)
UPS 2nd Day Air (2 business days)
UPS Next Day Air/Next Day Air Saver (1 business day)
USPS Parcel Post (2-9 days estimate)
USPS Priority Mail (2-3 days estimate)
USPS Express Mail (1-2 days estimate)
Most of our orders are shipped from our primary location in Ballston Spa, NY. Occasionally some orders may be fulfilled from an alternate warehouse. Any questions about shipping time or an item’s availability should be addressed before item is purchased. If you do not see the shipping choice you prefer at checkout, please call our toll free number at 1-866-288-3003 so we can add it for you. We do our best to get any orders placed before 2 pm out the same day excluding weekends and holidays. We ship Monday through Friday only. Any emails sent about changing shipping time or shipping address, may not be received before item is sent. It is always best to call in these cases.
Tracking numbers are emailed when your order is shipped. If you do not receive your tracking number please check your spam filters or junk mail. Contact us at support@americancvstore.com to have your tracking number resent.
International Customers:
USPS Priority Mail (6-10 days estimate)
USPS Express Mail (3-5 days estimate)
International Buyers – Please Note:
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Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
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Please check with your country's customs office to determine what these additional costs will be prior to buying.
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These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
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We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
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Shipping time is an estimate and cannot be guaranteed for international deliveries. American CV, LLC is not responsible for packages not received within the estimated time.
Customers who choose an expedited shipping option, please be advised the shipping time is either estimated or guaranteed through the shipping courier and not through American CV, LLC. Any issues with shipping time, must be addressed directly with the shipping courier chosen. Contact info is available below.
Shipping Damages:
Be advised American CV, LLC is not responsible for any packages lost or damaged during shipment. Customers must inspect the package and its contents upon delivery. Any evidence of tampering or damage on the packaging should be reported to the driver and noted on receipt of delivery. Orders lost in transit must be reported to American CV, LLC as soon as possible. We provide tracking numbers to each customer at the time of shipment. If you have received a damaged product or items are missing from your order please contact us within 24 hours of receipt. A claim must be filed with the shipping courier before any other steps can be taken. Be advised most shipping couriers only allow 15 days for a claim to be filed. Again, we are NOT responsible for packages lost or damaged during shipment. NO EXCEPTIONS.
American CV, LLC:
Toll Free: 1-866-288-3003
Email: support@americancvstore.com
United States Postal Service:
General Information: 1-800-ASK-USPS (1-800-275-8777)
Track and Confirm Information: 1-800-222-1811
usps.com
United Parcel Service:
1-800-PICK-UPS (1-800-742-5877)
ups.com
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