''OUR FIRST PRIORITY IS OUR CUSTOMER SATISFACTION'' The products we ship are 100% BRAND NEW. Our preference is based on top quality tools and is covered by a warranty. You can buy with confidence and be sure you will be satisfied with your purchase Defected items must be returned within 14 days of receipt and MUST be returned in its original box in which it was shipped for a fully refund. If you have any questions please feel free to contact us via . Ask seller a question and we will be happy to assist you.