Amsco Frequently Asked Questions

How do I pay for my item(s)?

• When the auction has ended and you are the winning bidder, click on the Ebay "pay" and/or "pay now" buttons.  You will be automatically directed to our Amsco Jewelry Customized Checkout Area hosted by Marketworks, a secure ebay approved checkout provider. 

Can I pay directly through Paypal without going through the customized checkout?

• We request that all Paypal payments be processed through our checkout system. However, we take your security concerns seriously so we will gladly send a Paypay invoice on request. Please note that Paypal will not process any payment sent directly to our email address unless we initiate the request. 

How do I combine shipping for multiple items?

• Combining shipping is easy.  Simply wait for any auctions in which your are a potential winning bidder to end.  Then proceed to pay for any one of these items as you normally would.  Our checkout system will automatically combine any auctions and/or "buy it now" listings.  We allow 10 days for our customers to combine any auctions they have won from us.

How long will it take for my item to arrive once I have paid for it?

• We ship as soon as funds have cleared.  You will be notified by email when your item is shipped.  Shipping to the U.S. and Canada can take anywhere from 4 to 10 days.  Worldwide shipping can take up to two weeks to arrive because of customs delays and the like.

• Note: When paying by eCheck through PayPal, it will take 3-4 business days to process your payment. You will be notified by email when the transaction is complete and your item has been shipped.

What do I do if my item(s) have not arrived in the approximate time indicated?

• It is not unusual for shipments to be delayed several days for various reasons, especially Canadian and international orders.  However, if it has been more than 3 weeks since you paid for your order please contact us at carol@amscoonline.com for assistance.

I did not opt for the shipping insurance and my item has been lost or damaged by the post office.  Is there anything Amsco can do for me in this situation?

• No.  We highly recommend you purchase shipping insurance as Amsco cannot be held responsible for orders damaged or lost during shipping. 

What is the Amsco return policy?

• We offer a full merchandise refund on any items returned to us within 2 weeks of item shipped date.  Please return the item to the address listed above in its original packaging with a note that includes your name, the item number, and the reason why you are returning the item.

I recently submitted a question I had about a specific item.  How long before I get a response?

• We work hard to answer all of your questions as quickly as possible.  Usually an answer will be sent to you within 24 hours -- often much sooner.  It may take longer on weekends, holidays, or for questions sent after 5pm on business days.  You can send your questions to us directly at bobg@amscoonline.com .