AmscoOnline Discount Jewelry Store

Amsco Frequently Asked Questions

How do I pay for my item(s)?

• If you are a winning bidder or have "buy it now" items, simply select the eBay "pay" button located on the item page and eBay will combine your items and direct you through checkout.. Please be sure to wait until all of your items are finished before proceeding to checkout. 

Can I pay directly through Paypal without going through eBay checkout?

• We request that all Paypal payments be processed through eBay checkout. Please note that Paypal will not process any payment sent directly to our email address unless we initiate the request. 

How do I combine shipping for multiple items?

• Combining items is easy.  Simply wait for all of your items to finish and eBay will automatically combine any auctions and/or "buy it now" listings.  We allow 10 days for our customers to combine purchased items.

How long will it take for my item to arrive once I have paid ?

• We ship as soon as funds have cleared.  You will be notified by email when your item is shipped.  Shipping to the U.S. and Canada can take anywhere from 4 to 10 days.  Worldwide shipping can take up to two weeks or more to arrive because of customs delays and the like.

• Note: When paying by eCheck through PayPal, it may take 3-7 business days to process your payment. You will be notified by email when the transaction is complete and your item has been shipped.

What do I do if my item(s) have not arrived in the approximate time indicated?

• It is not unusual for shipments to be delayed  for various reasons, especially Canadian and international orders.  If your domestic shipment has not arrived within 10 days and your  international shipment has not arrived within 30days, please contact us at info@amscoonline.com for assistance.

I did not pay for shipping insurance and my item has been lost or damaged by the post office.  Is there anything Amsco can do for me in this situation?

• Absolutely. We are responsible to make sure that your parcel is received in good condition, so please contact us if you have a problem and we will gladly work with you to get this matter resolved 

What is the Amsco return policy?

• We offer a full merchandise refund on any items returned to us within 2 weeks of item received date.  Please return the item to the address listed above in its original packaging with a note that includes your name, the item number, and the reason why you are returning the item.

I recently submitted a question I had about a specific item.  How long before I get a response?

• We work very hard to answer all of your questions as quickly as possible.  Usually an answer will be sent to you within 24 hours -- often much sooner. Email is not always monitored on weekends or US holidays. As a result, messages sent during these times may not receive a response until the following business day.  You can send your questions to us directly at bobg@amscoonline.com .