Welcome to Amy's Ketapang Inc!
We are not really a big operation. My dad and I are the main partners. He picks the leaves and washes them, while I sort and send them out. My mum and children help out whenever they can. My husband acts as technical adviser and helps when he can.
Apart from providing a service to the many hobbyist friends we have made, one of the main reasons we are sustaining this store is to provide my retired parents with a source of income while keeping them healthy. I am working on the leaves almost 6 days a week, in whatever free time I have when I am not teaching my children or cooking etc.
I do not login on Sunday (its the Lord's Day), but otherwise you can expect a reply from me within 24 hrs of your purchase. I usually try to ship the same day or at the latest the next business day. But I trust you will understand if I am unable to send your package out immediately as the demand can sometimes exceed our supply of leaves. For example, for many months now, there has been a greater demand for Grade C+ leaves than supply. We have had to increase the price twice to ease off the pressure, but still a perpetual queue has built up. We are committed to sending out every order ASAP without compromising quality, but we covet your patience especially if yours is a bigger order.
Thank you very much for your confidence and overwhelming support.
Warmest Greetings from Singapore,
~Amy & family
PS. Sadly, not too long ago, we suffered a deliberate sabotage attempt on our store by someone posing as some fish-keeping expert. Sigh. This is the third time this has happened. I am glad that eBay Trust & Safety was able to sort something out after literally hours spent on the phone. Sad that there are people like that making eBay unpleasant. I am expecting more negatives or low DSR from the same person using different accounts. I hope eBay can sort them out although the sabboteur is getting smarter and more vicious with each failure.