Please review each individual listing to see the description of the item as it differs from one to another item – these are general FAQ
What are your products made of?
Our cast stone products are first hand-carved in clay or wood and then made from cast stone and hand finished with antique finish to give them ancient appearance. Cast stone is a type of gypsum cement whose properties are much different from plaster of paris which is what most sculpture shops use. Unlike plaster, which is soft, light and weak, cast stone is hard, heavy and strong. Cast stone feels like, and is heavy like a real stone would be, which can be experienced as soon you try to lift it.
What kind of color do you apply to the finished product?
We do not use paint color as brushing technique on our products, but are aging them with a rusting technique. Naturally, because each piece is hand finished, there will be slight variations in the resulting antique finish. Thus no two products are identical and each piece we produce is unique in itself. Please review the pictures of our items to get the best feel of what the final finishes look like. For the cast stone sculptures they fall within the beige-grey-brown spectrum of colors. Please review each individual listing to see the description of the finish as it differs from one to another item.
Can I order a unique design?
Yes you can. We require that you provide us with detailed explanation of what is that you want constructed and we will then take all the work in our own studio and workshop. We will provide you with a lead time it would be required to complete your custom order and the cost associated with it s production.
Can I order a unique finish?
All our products are hand-finished in antique stone finish, however, if your prefer other finish, let us know. Custom finishes, such as antique bronze, antique silver, and antique gold, are available on many of our products, although these will incur additional costs. Please email or telephone your requirements and we will be happy to give you a quotation. Please note that custom finished products are non-returnable unless faulty.
What payment methods do you accept?
We accept PayPal, VISA, Master Card, American Express, Discover, checks and money orders (we’ll ship as soon as payment clears).
Do you charge sales tax?
Appropriate state sales tax will be added to orders shipped to residents of New Jersey.
How do you package and ship your merchandise?
We are very careful about how our items are packaged and shipped. We do not want the item to break in transit! The merchandise is bubble-wrapped and boxed in order to ensure safe transit. We use recycled boxing so that we keep your overall cost low.
In what currency are your prices?
All prices as well as shipping costs and taxes are in US Dollars.
What shipping methods do you use?
The default shipping charges are for Ground. Heavier and larger products are shipped on skid with Freight. If you like your order shipped Express or with any specific carrier please let us know and we will supply you with cost for that shipping and handling service. Please keep in mind the difference between the rates of carriers - Ground is the most economical way to receive your package and is much less then Express Air 1-day delivery would cost you for example.
The choice is, however, ultimately yours.
How much will shipping and handling be?
We base our shipping and handling rates on the actual weight and dimensions of the items you select (this cost also includes the packaging). The shipping applies to customers from the United States of America and in some cases to Canada as well. For our customers outside North America the shipping and handling charge varies from country to country. If you live outside North America, contact us when you want to place your order and we will calculate the shipping cost to your country. You can then go to the shipping cart and place your order. Shipping is included in pricing for some items – please check individual listings to verify shipping costs as they range from one to another item.
How long does it take for delivery?
All the items in the on-line shop are manufactured by us, in strict rotation as orders arrive. We generally hold stock and if the item is in stock we will dispatch it immediately. However, some items need to be manufactured as the orders arrive. We aim to dispatch orders within 1 week but this depends on the number of orders we have at the time your order is received. Ground shipping usually takes between 7-14 business days. Fiberstone sculptures are made to order items – please allow 3-6 week weeks for shipping. Greek vases take up to around 4 weeks for shipping. Byzantine Icons also take about 4 weeks for completion. If any of these items is in stock it will be dispatched immediately. Please review individual listings as the shipping times defer from one to another item.
Do you ship to other countries besides the US?
We ship worldwide. For shipments to countries outside United States and Canada, taxes, duties, customs and brokerage fees associated with ordering merchandise may or may not be the responsibility of the receiver.
What happens if my item arrives damaged or is lost?
We insure our shipments. If you have received the item damaged from the shipping process you must notify us within 24 hours of the receipt of the same to be accepted for refund. If you receive a damaged item, please contact us and we will make arrangements with you for the return and replacement of the damaged item. Credit will not be issued unless you notify us the same day you received the shipment. Please note that you will need to save the box and packing materials for the shipper to inspect. Shipper’s insurance is void otherwise. We will not be responsible for damaged merchandise not in its original packaging.
Return policy
Please review each individual listing to see the posted return policy of the item as it differs from one to another item. The return period ranges among the items from 7 to 30 days of the shipping date for a money back guarantee (excluding restocking fee which range from 15-25% depending on item, shipping and handling charges, duties, and brokerage fees). Customer is responsible for the return shipping costs. You may also exchange the item provided it is returned undamaged in its original condition and packaging. Please contact us to receive a Return Authorization Number (RMA). Please review each individual listing to see the posted return policy of the item as it differs from one to another item.
Privacy Policy
Your privacy is assured as it is of great concern to Ancient Sculpture Gallery. Ancient Sculpture Gallery does not disclose, sell, trade or share any personal information that it collects to third parties, other than in the course of completing a transaction, providing you with information that you have requested, or in response to an investigation involving legal matters. AncientSculptureGallerys.com values the privacy of its customers and subscribers. We will not disclose buyers information to third parties. We DO NOT trade or sell email or physical addresses with or to other companies, or to organizations and groups seeking to build mailing lists. We will not send email marketing 'spam' messages to subscribers or customers
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