| SHIPPING
I ship within 48 hours of receiving payment from you. Usually, most items will ship the following day, unless volume is great. I ship USPS, and very large items will ship UPS. There is no handling charge with the exception of very fragile items that require a lot of packing material. I charge you only the amount the shipping actually costs, and if you are charged too much, more than $1.00 over the actual cost by mistake, I refund your extra payment. If you are not giving me a 5 score for shipping time and cost, please contact me first so I can show you that your package went out right away and you were not overcharged.
RETURNS
I will always accept a return if I was wrong in describing the item you purchased. In this case, I will refund 100% of your purchase price and shipping cost to and from me. Holiday items, lingerie, perishable items, cosmetics and skin care may not be returned unless a mistake was made. Returns for any other reason may be made, but the shipping and insurance charges to and from me will not be refunded, no exceptions. Please contact me first, so I may issue an authorization number for your return if one becomes necessary. I will do everything that I can reasonably do to make your purchase perfect for you.
NEWSLETTER AND FAVORITE STORE
Please sign up for my newsletter when you add me to your FAVORITE STORE list. Just click on this link, Be sure to add me to your favorites list! so you can find my store easily when it comes time to purchase something that you need. Also, Sign up for my email newsletters by adding my eBay Store to your Favorites as well. You will only receive an email from me a couple of times a month, and it will showcase new items, charity auctions, clearance items, great sales, and upcoming promotions so you don't miss your chance to save some money and see some exciting new items for sale. I have a big list of customers whom I email each month, but I would love to see you added to my list. |
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|  | | Frequently Asked Questions | | | Q:What is your return policy? | | | A:Returns on most items within 7 days, only if seller misrepresents the item in the ad. If item is broken, no refund. I offer optional shipping insurance that will cover this episode. Shipping costs are not refundable, unless the item is nothing like seller described. If you return an item, you must insure it back to me at your expense. | | Q:Do you combine shipping? | | | A:Yes I do, on most items. I will always give you the best shipping rate that I can. I do not profit from shipping charges. Please contact me before you bid. Makeup may be combined depending on the items. Collectibles and antiques, as well as other larger or breakable items are not combined for shipping. | | Q:When can I expect my order to arrive? | | | A:I mail out your order the following day from when I receive your payment. This excludes Saturdays and holidays. Larger and breakable items that require extra packaging may take two days to mail out. Then the Post Office has 2 to 5 additional days for First Class, 2 to 3 additional days for Priority, and up to 2 weeks for parcel post and media mail. | | Q:How much is the Shipping and Handling Charge? | | | A:It varies, depending on the item for sale. It will also be higher on items that require special packaging because they are extremely fragile. Shipping and handling will always be stated in the auction. I charge the exact shipping, and sometimes a small handling fee, between $.50 and $2.00 depending on the amount of time and materials required. | | Q:Do you ship internationally? | | | A:If the item says I ship internationally. Sometimes it is only to Canada. This is also specified in the auction. Most items can be shipped internationally. Please contact me if your country is not listed to see if I can sell the item to you. I need to check your country's restrictions and if it is worth the postage for you to buy it. | | Q:Why haven't I received my package yet? | | | A:I go to the Post Office twice a week. I have up to 5 business days to package and mail out your orders. The Post Office can take anywhere from 2 to 9 additional business days to deliver your order. Business days aren't weekends.Please do not get upset with me when you do not receive your order 2 days after you pay for it. It does not work that way. | | Q:I paid using the Buy it Now option. Why isn't my order here already? | | | A:Auction wins and Buy it Now purchases all follow the same guildelines. You can expect your order to arrive within 5 business days to 3 weeks, depending on the speed of the Post Office. I have had too many customers that want their items immediately. I do not ship immediately. Please allow sufficient time, up to 3 weeks total to receive your order. | | Q:I did not know the item was so small, this color, different. | | | A:Please read my entire ad and look at the photos carefully. Also, please ask all questions before bidding on an item. Trial sizes will be stated as that in the ad. Otherwise, it is full sized. I describe everything to the best of my knowledge and will always point out any defects to you. I am an honest seller and try to treat all customers fairly. | | Q:Why haven't you given me feedback? | | | A:I do not give feedback until I receive feedback from you. Positive feedback will get you positive in return, unless you did not pay for the item, or used it and then tried to get a refund. I had to make this policy because too many Ebayers are giving negative feedback for no reason or without contacting me first to help them. | | Q:Why, why, why? | | | A:Please read all of my policies. If you don't like some of my policies, please do not bid on my items. You will be unhappy, and so will I. I would rather have you happy buying from someone else than unhappy buying from me. | | Q:Why is there a UPC sticker on my item? | | | A:Some of the makeup I sell is from store shelves when they change the inventory. It is still new and fresh, it has just been out on the shelf. Sometimes it may be scratched or lettering rubbed off. I check the product, and if it is new, I sell it to you. I always state in the ad if it came from the store's shelf or from the manufacturer. |
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