To bid or purchase from our store, you must agree our store policy!
Our store policy in return, exchange...
We want you to be satisfied with your purchase. If the dress does not fit or you don't like the style, we can offer a refund , exchange, or store credit. (Auction item is not refundable.)
Items must be in new condition with tag and unworn except for try on purpose. A claim must be made via email within 24 hours of receiving the garment and returned to us within 3 business days or by other arrangement.
Refund is available for all items except "Auction item". For item with free postage or discount postage, the actual postage cost is deducted from total refund amount in the case of "REFUND". The actual postage cost (express post within Australia) for single dress is vary from AU$9.20 (regular 500g satchel), AU$12.55 (regular 3kg satchel), It may cost more for other bigger packages. The postage deduction is also applied for partial purchase refund.
Auction item is not refundable. You can send it back to exchange or keep as store credit. Exchange is limited to size only not different colour or style, otherwise you can exchange to anything you like by paying the price different.
Postage and handling fee is not refundable as well as insurance cost if there is any. Buyer will pay all the postage for return or exchange purpose.
We check every dress before sending out. However if the garment has a Manufacturer defect without our notice or damaged during the post, we will send you the replacement at our postage cost (no refund given). We cover all the cost for such exchange, however we do not cover the cost if you choose to have it fixed yourself. We are sorry for the outcome and do our best to help, but we don't hold responsible for anything that caused. Please understand accident does happen.
we do not provide refund for items lost in post.
There are endless colour with all different shades, not every colour has a proper name, so the name of the colour may not be the same as the way you name it. However we have done our best to show you the true colour of the dress as well as dress style in detail. All dress picture has been fine turned in order to as close as possible to the real dress (we only do this under bright day light). However it can still be a variation that the dress style and colour is not exactly as what you think of. Specially the dress colour appearance is vary depends on lights condition; different computer monitor can also distort the colour in either way.
Refund, Exchange or store credit Procedure:
1). Email us first with your request. We will reply you within 24 hours for arrangement.
2). Post products back to us.
*In the case of exchange, you may also need attach a self-addressed Pre-paid Post Satchel for us to send you the replacement items as buyer is responsible for any postage for exchange purpose.
3). Please also send it with original invoice or leave a note with your eBay User ID as well as any necessary information.
4). We will email you as soon as the return is received, please understand we are not able to track your return parcel, please email us if it has taken longer than expected.
All item must be returned within 3 days (after we send you return/exchange confirmation email), any replacement dress is only reserved for 10 days, otherwise we treat this exchange is cancelled in your end.
If you exchange to different styles, the price different will be either refund if price is low than your first purchase, or you will be required more payment if price is higher than previous.